| 1657861 |
Course evaluations: a tendency to respond “favourably” on scales?
Jenny A. Darby
(pp. 7-18)
Keywords:
Performance measures,
Students,
Universities
ArticleType: Research paper
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(83 KB)
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| 1657862 |
The development of a conceptual model of student satisfaction with their experience in higher education
Jacqueline Douglas, Robert McClelland, John Davies
(pp. 19-35)
Keywords:
Critical incident technique,
Experience,
Higher education,
Quality standards,
Students,
United Kingdom
ArticleType: Research paper
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(269 KB)
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| 1657863 |
Designing a supply chain management academic curriculum using QFD and benchmarking
Marvin E. Gonzalez, Gioconda Quesada, Kent Gourdin, Mark Hartley
(pp. 36-60)
Keywords:
Benchmarking,
Customers,
Higher education,
Quality,
Quality function deployment,
Supply chain management
ArticleType: Research paper
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(487 KB)
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| 1657864 |
Rethinking quality and improvement in higher education
Don Houston
(pp. 61-79)
Keywords:
Critical thinking,
Higher education,
Learning,
Quality improvement
ArticleType: Viewpoint
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(166 KB)
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| 1657865 |
University students' knowledge of services and programs in relation to satisfaction: A case study of a private university in Lebanon
Ramzi N. Nasser, Bechara Khoury, Kamal Abouchedid
(pp. 80-97)
Keywords:
Lebanon,
Services,
Students,
Universities
ArticleType: Research paper
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(214 KB)
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