| 1669173 |
Marketing Intelligence & Planning: past, present and future
Michael J. Thomas, Keith Crosier, Ross Brennan, Michael Harker
(pp. 7-10)
Keywords:
Marketing,
Publications
ArticleType: Viewpoint
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(39 KB)
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| 1669174 |
An empirical study of relationship quality in a service setting: a Chinese case
Zhen Xiong Chen, Yizheng Shi, Da-Hai Dong
(pp. 11-25)
Keywords:
Customer satisfaction,
Hong Kong,
Relationship marketing,
Services,
Trust
ArticleType: Research paper
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(97 KB)
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| 1669175 |
The moderating effect of brand image on public relations perception and customer loyalty
An-Tien Hsieh, Chung-Kai Li
(pp. 26-42)
Keywords:
Brand image,
Customer loyalty,
Customer relations,
Insurance services,
Public relations,
Taiwan
ArticleType: Research paper
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(106 KB)
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| 1669176 |
Are supermarket shoppers attracted to specialty merchandise rewards?
Mario J. Miranda, László Kónya
(pp. 43-59)
Keywords:
Australia,
Credit cards,
Customer loyalty,
Loyalty schemes,
Supermarkets
ArticleType: Research paper
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(113 KB)
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| 1669177 |
Application of data mining techniques in the on-line travel industry: A case study from Thailand
Pongsak Hoontrakul, Sunil Sahadev
(pp. 60-76)
Keywords:
Cluster analysis,
Market segmentation,
Thailand,
Tourism,
Travel
ArticleType: Research paper
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(93 KB)
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| 1669178 |
Customer perceptions of factory outlet stores versus traditional department stores
G.S. Shergill, Y. Chen
(pp. 77-96)
Keywords:
Customer orientation,
Department stores,
New Zealand,
Out of town stores
ArticleType: Research paper
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(116 KB)
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| 1669179 |
Radio frequency identification (RFID): Invaluable technology or a new obstacle in the marketing process?
Bo Rundh
(pp. 97-114)
Keywords:
Identification,
Product development,
Radio frequencies,
Supply chain management
ArticleType: General review
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(117 KB)
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