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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
1714548	Attitudinal and behavioral consequences of work-family conflict and family-work conflict: Does gender matter? Ugur Yavas, Emin Babakus, Osman M. Karatepe (pp. 7-31) Keywords: Employee attitudes, Family, Gender, Hotels, Role conflicts, Turkey ArticleType: Research paper View HTML | View PDF (137 KB) | Reprints & Permissions
1714549	A definition, model, and empirical analysis of business-to-business relationship quality Maria Holmlund (pp. 32-62) Keywords: Business-to-business marketing, Customer service management, Quality, Quality improvement ArticleType: Case study View HTML | View PDF (170 KB) | Reprints & Permissions
1714550	Reviewing congruity effects in the service environment musicscape Steve Oakes, Adrian C. North (pp. 63-82) Keywords: Customer satisfaction, Customer services quality, Music ArticleType: Literature review View HTML | View PDF (113 KB) | Reprints & Permissions
1714551	Research themes, concepts and relationships: A study of International Journal of Service Industry Management (1990-2005) Alan Pilkington, Kah-Hin Chai (pp. 83-110) Keywords: Factor analysis, Publications, Research, Service industries, Social networks ArticleType: Research paper View HTML | View PDF (175 KB) | Reprints & Permissions
1714552	Asset specificity in make or buy decisions for service operations: An empirical application in the Scottish hotel sector Tomás F. Espino-Rodríguez, Pei-Chun Lai, Tom Baum (pp. 111-133) Keywords: Assets, Business performance, Hotels, Outsourcing, Scotland, Service operations ArticleType: Research paper View HTML | View PDF (134 KB) | Reprints & Permissions
1714553	Scientific identity in top journals of services marketing: review and evaluation Göran Svensson, Terje Slåtten, Bård Tronvoll (pp. 134-147) Keywords: Publications, Services marketing ArticleType: Research paper View HTML | View PDF (82 KB) | Reprints & Permissions

Book Review

Involving Customers in New Service Development

Item No:	Item Information
1714547	Involving Customers in New Service Development Journal: International Journal of Service Industry Management Vol : 19 Issue: 1 Author(s): Patrik Gottfridsson View HTML

Editorial

Editorial

Item No:	Item Information
1714554	Editorial Journal: International Journal of Service Industry Management Vol : 19 Issue: 1 Author(s): Bo Evardsson View HTML