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Performance Measurement and Metrics

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Articles

Articles

Article No:	Article Information:
1714943	Telling the story: Qualitative approaches to measuring the performance of emerging library services Peter Brophy (pp. 7-17) Keywords: Ethnography, Information services, Language, Linguistics, Qualitative methods ArticleType: Viewpoint View HTML | View PDF (79 KB) | Reprints & Permissions
1714944	LibStats: An open source online tool for collecting and reporting on statistics in an academic library Elizabeth Jordan (pp. 18-25) Keywords: Academic libraries, Performance measures, Statistics ArticleType: Technical paper View HTML | View PDF (498 KB) | Reprints & Permissions
1714945	Ten years after: Measuring Quality revised Roswitha Poll (pp. 26-37) Keywords: Libraries, Performance measures, Quality ArticleType: General review View HTML | View PDF (82 KB) | Reprints & Permissions
1714946	Supported self-evaluation in assessing the impact of HE libraries Sharon Markless, David Streatfield (pp. 38-47) Keywords: Higher education, Information services, Libraries, Self assessment ArticleType: General review View HTML | View PDF (73 KB) | Reprints & Permissions
1717910	A comparison of usability techniques for evaluating information retrieval system interfaces S.M. Zabed Ahmed (pp. 48-58) Keywords: Information retrieval, User interfaces ArticleType: Research paper View HTML | View PDF (76 KB) | Reprints & Permissions
1714947	Trust and organisational effectiveness: Discrepancies between users' service preferences and the library system's construction of their needs Niels Ole Pors (pp. 59-68) Keywords: Behaviour, Perception, Trust, User studies ArticleType: Research paper View HTML | View PDF (74 KB) | Reprints & Permissions

Book Review

Strategi, værdi og kvalitet (Strategy, Value and Quality)

Item No:	Item Information
1714942	Strategi, værdi og kvalitet (Strategy, Value and Quality) Journal: Performance Measurement and Metrics Vol : 9 Issue: 1 Author(s): Viveca Nyström View HTML

Editorial

Editorial

Item No:	Item Information
1714948	Editorial Journal: Performance Measurement and Metrics Vol : 9 Issue: 1 Author(s): Steve Thornton View HTML

Lis-perf-measures

Lis-perf-measures

Item No:	Item Information
1714949	Lis-perf-measures Journal: Performance Measurement and Metrics Vol : 9 Issue: 1 Author(s): Susan Childs View HTML