| 1718754 |
The adoption of commercial innovations in the former Central and Eastern European markets: The case of internet banking in Estonia
Kent Eriksson, Katri Kerem, Daniel Nilsson
(pp. 154-169)
Keywords:
Banking,
Electronic funds transfer systems,
Emerging markets,
Estonia,
Financial services,
Innovation
ArticleType: Research paper
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(102 KB)
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| 1718755 |
Corporate social responsibility and bank customer satisfaction: A research agenda
Lynette M. McDonald, Sharyn Rundle-Thiele
(pp. 170-182)
Keywords:
Banks,
Corporate social responsibility,
Customer loyalty,
Customer satisfaction
ArticleType: Conceptual paper
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(89 KB)
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| 1718756 |
Relationship marketing: The impact of emotional intelligence and trust on bank performance
Troy Heffernan, Grant O'Neill, Tony Travaglione, Marcelle Droulers
(pp. 183-199)
Keywords:
Australia,
Banks,
Emotional intelligence,
Financial performance,
Relationship marketing,
Trust
ArticleType: Research paper
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(107 KB)
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| 1718757 |
Are we paying attention?
Andrew Greenyer
(pp. 200-207)
Keywords:
Banking,
Customer relations,
Customer satisfaction,
Financial reporting,
Loyalty schemes
ArticleType: Research paper
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(83 KB)
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