| 1718758 |
A data envelopment analysis-based balanced scorecard for measuring the comparative efficiency of Korean luxury hotels
Hokey Min, Hyesung Min, Seong-Jong Joo
(pp. 349-365)
Keywords:
Balanced scorecard,
Benchmarking,
Data analysis,
Hotels,
Service quality,
South Korea
ArticleType: Research paper
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(216 KB)
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| 1718759 |
Pay-off selection criteria for quality and improvement initiatives
Natcha Thawesaengskulthai, James D.T. Tannock
(pp. 366-382)
Keywords:
Benefits,
Continuous improvement,
Quality management
ArticleType: Literature review
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(494 KB)
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| 1718760 |
Integration: is it the key to effective implementation of the EFQM Excellence Model?
John Davies
(pp. 383-399)
Keywords:
European Foundation for Quality Management,
Integration,
Self assessment,
Total quality management,
United Kingdom,
Universities
ArticleType: Research paper
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(106 KB)
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| 1718761 |
Economic incentives for improving mango quality in Costa Rica
Guillermo Zúñiga-Arias, Ruerd Ruben, Ruud Verkerk, Martinus van Boekel
(pp. 400-422)
Keywords:
Contracts,
Costa Rica,
Fruits,
Prices
ArticleType: Research paper
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(236 KB)
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| 1718762 |
Control charts with predetermined sampling intervals
J. Rodrigues Dias, Paulo Infante
(pp. 423-435)
Keywords:
Control charts,
Quality control,
Sampling methods
ArticleType: Research paper
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(99 KB)
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| 1718763 |
Optimum inspection policies of reliability analysis for quantal-response product with Weibull lifetime components
Yun-Shiow Chen, Chung-Chu Pan, Wei-Ning Yang
(pp. 436-450)
Keywords:
Inspection,
Monte Carlo simulation,
Product life cycle,
Product specification,
Quality control
ArticleType: Research paper
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(276 KB)
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