| 1723393 |
Relevant marketing geography: a competency-based perspective
John D. Nicholson, Adam Lindgreen, Philip J. Kitchen
(pp. 235-252)
Keywords:
Localization,
Marketing strategy,
Relationship marketing,
Resources,
Social capital
ArticleType: Conceptual paper
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(123 KB)
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| 1723395 |
An empirical examination of service recovery design
Kristie K. Seawright, Kristen Bell DeTienne, M. Preston Bernhisel, Charlotte L. Hoopes Larson
(pp. 253-274)
Keywords:
Customer retention,
Customer service management,
Research methods,
Service failures,
Service improvements
ArticleType: Research paper
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(119 KB)
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| 1723396 |
Model selection for direct marketing: performance criteria and validation methods
Geng Cui, Man Leung Wong, Guichang Zhang, Lin Li
(pp. 275-292)
Keywords:
Database marketing,
Direct marketing,
Modelling,
Neural nets,
Performance criteria
ArticleType: Research paper
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(144 KB)
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| 1723398 |
Marketing in small hotels: a qualitative study
Jane Moriarty, Rosalind Jones, Jennifer Rowley, Beata Kupiec-Teahan
(pp. 293-315)
Keywords:
Hospitality services,
Hotel and catering industry,
Marketing strategy,
Small to medium-sized enterprises,
Tourism marketing,
United Kingdom
ArticleType: Research paper
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(134 KB)
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| 1723399 |
Exploring the differences between accountants and marketers in terms of information sharing
Tansu Barker
(pp. 316-329)
Keywords:
Accountants,
Canada,
Customer satisfaction,
Information management,
Information strategy
ArticleType: Research paper
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(90 KB)
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