Search

Search:(Access key 2)

• Athens/Institution Login |
• Register |
• Forgot Password?

Home >  Browse > Journal Issue List

E-mail this page

International Journal of Service Industry Management

---

Articles

Articles

Article No:	Article Information:
1723983	Developing operational understanding of service quality through a simulation environment Rogelio Oliva, Michael Bean (pp. 160-175) Keywords: Customer services quality, Learning organizations, Operations management, Service levels, Simulation ArticleType: Research paper View HTML | View PDF (201 KB) | Reprints & Permissions
1723984	Alternative perspectives on service quality and customer satisfaction: the role of BPM V. Kumar, P.A. Smart, H. Maddern, R.S. Maull (pp. 176-187) Keywords: Customer satisfaction, Customer services quality, Mathematical modelling ArticleType: Research paper View HTML | View PDF (251 KB) | Reprints & Permissions
1723985	Examining the role of service climate in health care: An empirical study of emergency departments Claudia Steinke (pp. 188-209) Keywords: Accident and emergency, Canada, Customer services quality, Emergency services, Hospitals, Service climate ArticleType: Research paper View HTML | View PDF (151 KB) | Reprints & Permissions
1723986	Internal service – barriers, flows and assessment Robert Johnston (pp. 210-231) Keywords: Service improvements, Service levels, Total quality management ArticleType: Research paper View HTML | View PDF (257 KB) | Reprints & Permissions
1723987	Manufacturers forming successful complex business services: Designing an organization to fit the market Wayne A. Neu, Stephen W. Brown (pp. 232-251) Keywords: Business formation, Manufacturing systems, Organizational design, Services ArticleType: Research paper View HTML | View PDF (120 KB) | Reprints & Permissions
1723988	Fuzzy importance-performance analysis for determining critical service attributes Wei-Jaw Deng (pp. 252-270) Keywords: Customer services quality, Fuzzy logic, Performance measures ArticleType: Research paper View HTML | View PDF (124 KB) | Reprints & Permissions

Book Review

The Pricing and Revenue Management of Services: A Strategic Approach

Item No:	Item Information
1723982	The Pricing and Revenue Management of Services: A Strategic Approach Journal: International Journal of Service Industry Management Vol : 19 Issue: 2 Special Issue: Selected Papers from QUIS 10 Conference 2007 Author(s): Giuseppe Cappiello View HTML

Editorial

Editorial

Item No:	Item Information
1723989	Editorial Journal: International Journal of Service Industry Management Vol : 19 Issue: 2 Special Issue: Selected Papers from QUIS 10 Conference 2007 Author(s): Bo Evardsson View HTML

Guest editorial

Preface: special QUIS 10 section of the International Journal of Service Industry Management

Item No:	Item Information
1723990	Preface: special QUIS 10 section of the International Journal of Service Industry Management Journal: International Journal of Service Industry Management Vol : 19 Issue: 2 Special Issue: Selected Papers from QUIS 10 Conference 2007 Author(s): Robert C. Ford and Duncan R. Dickson View HTML