| 1724324 |
Airline service quality: Exploratory analysis of consumer perceptions and operational performance in the USA and EU
Siobhan Tiernan, Dawna L. Rhoades, Blaise Waguespack Jr
(pp. 212-224)
Keywords:
Airlines,
Consumer behaviour,
Customer services quality,
European Union,
United States of America
ArticleType: Research paper
View HTML
|
View PDF
(92 KB)
| Reprints & Permissions
|
| 1724325 |
Shopper age and the use of self-service technologies
Dwane H. Dean
(pp. 225-238)
Keywords:
Age groups,
Consumer behaviour,
Self-service,
Shopping
ArticleType: Research paper
View HTML
|
View PDF
(94 KB)
| Reprints & Permissions
|
| 1724326 |
Testing the role of service quality on the development of brand associations and brand loyalty
K. Alexandris, S. Douka, P. Papadopoulos, A. Kaltsatou
(pp. 239-254)
Keywords:
Brand awareness,
Brand loyalty,
Consumer behaviour,
Customer loyalty,
Customer services quality
ArticleType: Research paper
View HTML
|
View PDF
(99 KB)
| Reprints & Permissions
|
| 1724327 |
Investigating the concept of potential quality: An exploratory study in the real estate industry
Sven Tuzovic
(pp. 255-271)
Keywords:
Customer services quality,
Real estate,
United States of America
ArticleType: Research paper
View HTML
|
View PDF
(154 KB)
| Reprints & Permissions
|
| 1724328 |
ISO 9001 and residential homes for the elderly: a Delphi study
Iñaki Heras, Ernesto Cilleruelo, Jon Iradi
(pp. 272-288)
Keywords:
Elderly people,
ISO 9001 series,
Nursing homes,
Spain
ArticleType: Research paper
View HTML
|
View PDF
(149 KB)
| Reprints & Permissions
|
| 1724329 |
An assessment of the empirical characteristics of top journals in services marketing
Göran Svensson, Bård Tronvoll, Terje Slåtten
(pp. 289-304)
Keywords:
Data analysis,
Data collection,
Research,
Serials,
Services,
Services marketing
ArticleType: Research paper
View HTML
|
View PDF
(88 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite