| 1728363 |
Online distribution strategies and competition: are the global hotel companies getting it right?
Gabriel Gazzoli, Woo Gon Kim, Radesh Palakurthi
(pp. 375-387)
Keywords:
Distribution,
Hotels,
Intermediaries
ArticleType: Research paper
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(127 KB)
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| 1728364 |
How do the preferences of online buyers and browsers differ on the design and content of travel websites?
Rob Law, Billy Bai
(pp. 388-400)
Keywords:
Customer satisfaction,
Travel,
Worldwide web
ArticleType: Research paper
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(87 KB)
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| 1728365 |
Jazz musicians: creating service experience in live performance
Krzysztof Kubacki
(pp. 303-313)
Keywords:
Experience,
Marketing,
Music
ArticleType: Research paper
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(81 KB)
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| 1728366 |
Hospitality workplace problems and poor training: a close relationship
Jill Poulston
(pp. 412-427)
Keywords:
Dismissal,
Employee turnover,
Employees,
Harassment,
Hospitality services,
Training
ArticleType: Research paper
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(98 KB)
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| 1728367 |
Changes in hotel industry budgetary practice
Tracy A. Jones
(pp. 428-444)
Keywords:
Budgetary control,
Budgets,
Hotels,
United Kingdom
ArticleType: Research paper
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(237 KB)
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| 1728368 |
A network perspective on managing stakeholders for sustainable urban tourism
Seldjan Timur, Donald Getz
(pp. 445-461)
Keywords:
Stakeholder analysis,
Tourism,
Urban areas
ArticleType: Research paper
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(388 KB)
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| 1728369 |
A survey method for identifying key drivers of guest delight
John C. Crotts, Bing Pan, Andrew E. Raschid
(pp. 462-470)
Keywords:
Customer satisfaction,
Food and drink products,
Hospitality services
ArticleType: Research paper
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(181 KB)
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