| 1729171 |
Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality
Rui Sousa, Andy C.L. Yeung, T.C.E. Cheng
(pp. 592-614)
Keywords:
Internet,
Online operations,
Quality,
Service levels,
Services
ArticleType: Research paper
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(140 KB)
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| 1729172 |
Impact of value chain activities on quality and innovation
Daniel I. Prajogo, Peggy McDermott, Mark Goh
(pp. 615-635)
Keywords:
Australia,
Innovation,
Quality,
Value chain
ArticleType: Research paper
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(123 KB)
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| 1729173 |
Design creativity: static or dynamic capability?
Arash Azadegan, David Bush, Kevin J. Dooley
(pp. 636-662)
Keywords:
Creative thinking,
Product design,
Resource allocation
ArticleType: Research paper
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(144 KB)
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| 1729174 |
Researching performance measurement systems: An information systems perspective
Marie Marchand, Louis Raymond
(pp. 663-686)
Keywords:
Information systems,
Organizational performance,
Performance management systems,
Performance measures
ArticleType: Conceptual paper
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(136 KB)
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| 1729175 |
Shedding light on causation between ISO 9001 and improved business performance
Gavin P.M. Dick, Iñaki Heras, Martí Casadesús
(pp. 687-708)
Keywords:
Cause and effect analysis,
ISO 9000 series,
Performance management,
Quality
ArticleType: Research paper
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(131 KB)
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