| 1729216 |
Emotional experiences in customer relationships – a telecommunication study
Inger Roos, Margareta Friman
(pp. 281-301)
Keywords:
Consumer behaviour,
Customer relations,
Customer satisfaction,
Sweden,
Telecommunications
ArticleType: Research paper
View HTML
|
View PDF
(119 KB)
| Reprints & Permissions
|
| 1729217 |
Internal performance evaluation: the case of bank branches
E. Grifell-Tatjé, P. Marques-Gou
(pp. 302-324)
Keywords:
Banking,
Performance monitoring,
Retailing
ArticleType: Research paper
View HTML
|
View PDF
(172 KB)
| Reprints & Permissions
|
| 1729218 |
The nature and consequences of price unfairness in services: a comparison to tangible goods
David Martín-Ruiz, Francisco Javier Rondán-Cataluña
(pp. 325-352)
Keywords:
Consumer behaviour,
Customer loyalty,
Customer relations,
Prices,
Profit,
Sales prices
ArticleType: Research paper
View HTML
|
View PDF
(147 KB)
| Reprints & Permissions
|
| 1729219 |
Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality: A psychometric assessment
Ad de Jong, Martin Wetzels, Ko de Ruyter
(pp. 353-378)
Keywords:
Autonomous work groups,
Customer services quality,
Employee attitudes
ArticleType: Research paper
View HTML
|
View PDF
(153 KB)
| Reprints & Permissions
|
| 1729220 |
Replication strategies, knowledge and attention: a study of coffee chains
Eyal Yaniv, David M. Brock
(pp. 379-399)
Keywords:
Corporate strategy,
Knowledge management,
Organizational planning
ArticleType: Research paper
View HTML
|
View PDF
(128 KB)
| Reprints & Permissions
|
| 1729221 |
Antecedents of internal marketing practice: some preliminary empirical evidence
Spiros Gounaris
(pp. 400-434)
Keywords:
Internal marketing,
Job satisfaction,
Market orientation,
Organizational culture
ArticleType: Research paper
View HTML
|
View PDF
(192 KB)
| Reprints & Permissions
|
Logout
Backfiles 
EarlyCite