| 1732810 |
Singapore credit cardholders: ownership, usage patterns, and perceptions
Lydia L. Gan, Ramin C. Maysami, Hian Chye Koh
(pp. 267-279)
Keywords:
Credit cards,
Debts,
Decision trees,
Private ownership,
Singapore,
User studies
ArticleType: Research paper
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(458 KB)
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| 1732811 |
Determinants of behavioral intentions in the mobile internet services market
Pavlos A. Vlachos, Adam P. Vrechopoulos
(pp. 280-291)
Keywords:
Consumer behaviour,
Customer services quality,
Internet,
Mobile communication systems
ArticleType: Research paper
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(459 KB)
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| 1732812 |
Affect and the role of corporate customer expertise within legal services
Tony Garry
(pp. 292-302)
Keywords:
Affective psychology,
Consumer behaviour,
Customer satisfaction,
Service delivery
ArticleType: Research paper
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(128 KB)
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| 1732813 |
The impact of experiential consumption cognitions and emotions on behavioral intentions
J. Enrique Bigné, Anna S. Mattila, Luisa Andreu
(pp. 303-315)
Keywords:
Affective psychology,
Consumer behaviour,
Customer loyalty,
Customer satisfaction,
Leisure activities
ArticleType: Research paper
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(328 KB)
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| 1732814 |
When something goes wrong and no one is around: non-internet self-service technology failure and recovery
Lukas P. Forbes
(pp. 316-327)
Keywords:
Critical incident technique,
Internet,
Self-service,
Service failures
ArticleType: Research paper
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(245 KB)
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| 1732815 |
Tipping and its alternatives: business considerations and directions for research
Michael Lynn, Glenn Withiam
(pp. 328-336)
Keywords:
Employee attitudes,
Incentives (psychology),
Money,
Recruitment
ArticleType: Conceptual paper
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(109 KB)
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