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International Journal of Health Care Quality Assurance

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Articles

Articles

Article No:	Article Information:
1734929	Stakeholder approach for evaluating organizational change projects Antti Peltokorpi, Antti Alho, Jaakko Kujala, Johanna Aitamurto, Petri Parvinen (pp. 418-434) Keywords: Finland, Operating theatres, Organizational change, Project management, Stakeholder analysis ArticleType: Conceptual paper View HTML | View PDF (152 KB) | Reprints & Permissions
1734930	Health care accreditation surveyor styles typology David Greenfield, Jeffrey Braithwaite, Marjorie Pawsey (pp. 435-443) Keywords: Assessment, Australia, Health services, Reliability management ArticleType: Research paper View HTML | View PDF (84 KB) | Reprints & Permissions
1734931	Eliminating US hospital medical errors Sameer Kumar, Marc Steinebach (pp. 444-471) Keywords: Cause and effect analysis, Medical care, Poka-yoke, Six sigma, United States of America ArticleType: Technical paper View HTML | View PDF (1083 KB) | Reprints & Permissions
1734932	Care programmes and integrated care pathways Tom C.M. Joosten, Inge M.B. Bongers, Ir Bert R. Meijboom (pp. 472-486) Keywords: Health services, Quality improvement, The Netherlands ArticleType: Viewpoint View HTML | View PDF (225 KB) | Reprints & Permissions
1734933	Dismissing the disgruntled: Swedish patient complaints management Alexandra Kent (pp. 487-494) Keywords: Complaints, Patients, Social anthropology, Sweden, Trust ArticleType: Viewpoint View HTML | View PDF (76 KB) | Reprints & Permissions
1734934	LQAS usefulness in an emergency department Susana Granado de la Orden, Cristina Rodríguez-Rieiro, Amaya Sánchez-Gómez, Ana Chacón García, Tomás Hernández-Fernández, Ángel Abad Revilla, Dolores Vigil Escribano, Paz Rodríguez Pérez (pp. 495-502) Keywords: Accident and emergency, Quality indicators, Sampling methods, Spain ArticleType: Research paper View HTML | View PDF (65 KB) | Reprints & Permissions
1734935	The role of expectations in patients' hospital assessments: A Turkish university hospital example Coskun Bakar, H. Seval Akgün, A.F. Al Assaf (pp. 503-516) Keywords: Customer satisfaction, Hospitals, Patients, Perception, SERVQUAL, Turkey ArticleType: Research paper View HTML | View PDF (91 KB) | Reprints & Permissions
1734936	Developing a Japanese hospital physician satisfaction scale Makiko Ozaki, Seiji Bito, Shinji Matsumura (pp. 517-528) Keywords: Hospitals, Japan, Job satisfaction, Psychometric tests ArticleType: Research paper View HTML | View PDF (86 KB) | Reprints & Permissions

Editorial

Making complex QA issues easier

Item No:	Item Information
1734937	Making complex QA issues easier Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 Author(s): Keith Hurst View HTML

News and views

World Health Organization

Item No:	Item Information
1734938	World Health Organization Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Canada: Health Canada and National Aboriginal Health Organization (NAHO) launch innovative Aboriginal youth suicide prevention website

Item No:	Item Information
1734939	Canada: Health Canada and National Aboriginal Health Organization (NAHO) launch innovative Aboriginal youth suicide prevention website Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Cuba: Cuban Medical Collaboration Program

Item No:	Item Information
1734940	Cuba: Cuban Medical Collaboration Program Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

USA: Modest health care quality gains outpaced by spending

Item No:	Item Information
1734941	USA: Modest health care quality gains outpaced by spending Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

New Zealand: Chinese nurses could help shortage

Item No:	Item Information
1734942	New Zealand: Chinese nurses could help shortage Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

India: Not quite on the DOT

Item No:	Item Information
1734943	India: Not quite on the DOT Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Czech Republic: Nurse shortage to hit health care quality

Item No:	Item Information
1734944	Czech Republic: Nurse shortage to hit health care quality Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

UK: Provider incentives report published

Item No:	Item Information
1734945	UK: Provider incentives report published Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Jordan: Government to rectify public hospital situation

Item No:	Item Information
1734946	Jordan: Government to rectify public hospital situation Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Africa: must make health spending a priority

Item No:	Item Information
1734947	Africa: must make health spending a priority Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Recent publications

Language and Clinical Communication

Item No:	Item Information
1734948	Language and Clinical Communication Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

From General Practice to Primary Care: The Industrialization of Family Medicine

Item No:	Item Information
1734949	From General Practice to Primary Care: The Industrialization of Family Medicine Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Organizing for Quality – The Improvement Journeys of Leading Hospitals in Europe and the United States

Item No:	Item Information
1734950	Organizing for Quality – The Improvement Journeys of Leading Hospitals in Europe and the United States Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML

Sacrificing the WHO to the Highest Bidder

Item No:	Item Information
1734951	Sacrificing the WHO to the Highest Bidder Journal: International Journal of Health Care Quality Assurance Vol : 21 Issue: 5 View HTML