| 1734994 |
The exclusion of indirect costs from efficiency benchmarking
Antonio Davide Barretta
(pp. 345-367)
Keywords:
Benchmarking,
Health services,
Indirect costs,
Italy
ArticleType: Research paper
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(127 KB)
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| 1734995 |
Benchmarking and performance measurement: a statistical analysis
Sandra Moffett, Karen Anderson-Gillespie, Rodney McAdam
(pp. 368-381)
Keywords:
Benchmarking,
Performance measures,
Statistical analysis
ArticleType: Research paper
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(88 KB)
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| 1734996 |
Perceptions about benchmarking best practices among French managers: an exploratory survey
Faizul Huq, Marie-Helene Abbo, Ziaul Huq
(pp. 382-401)
Keywords:
Benchmarking,
Best practice,
France,
Managers
ArticleType: Research paper
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(707 KB)
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| 1734997 |
On the suitability of the self-organizing map for analysis of the macro and firm level competitive environment: An empirical evaluation
Aapo Länsiluoto, Tomas Eklund
(pp. 402-419)
Keywords:
Competitive analysis,
Finland,
Modelling,
Paper pulp
ArticleType: Research paper
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(337 KB)
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| 1734998 |
Balanced score for the balanced scorecard: a benchmarking tool
M. Punniyamoorthy, R. Murali
(pp. 420-443)
Keywords:
Analytical hierarchy process,
Balanced scorecard,
Benchmarking,
Corporate strategy
ArticleType: Research paper
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(139 KB)
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| 1734999 |
Managing healthcare performance in analytical framework
Prasanta K. Dey, Seetharaman Hariharan, Ozren Despic
(pp. 444-468)
Keywords:
Analytical hierarchy process,
Health services,
Performance management
ArticleType: Research paper
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(117 KB)
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| 1735000 |
Scales to measure and benchmark service quality in tourism industry: A second-order factor approach
Bindu Narayan, Chandrasekharan Rajendran, L. Prakash Sai
(pp. 469-493)
Keywords:
Customer services quality,
India,
Performance measurement (quality),
Tourism
ArticleType: Research paper
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(124 KB)
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| 1735001 |
Supplier selection in pharmaceutical industry: An analytic network process approach
Konstantinos Kirytopoulos, Vrassidas Leopoulos, Dimitra Voulgaridou
(pp. 494-516)
Keywords:
Decision making,
Greece,
Pharmaceuticals industry,
Supplier relations,
Suppliers,
Supply chain management
ArticleType: Research paper
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(335 KB)
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