| 1740155 |
The human element in airline service quality: contact personnel and the customer
Sunil Babbar, Xenophon Koufteros
(pp. 804-830)
Keywords:
Airlines,
Customer relations,
Customer satisfaction,
Customer services quality,
Interpersonal skills,
United States of America
ArticleType: Research paper
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(151 KB)
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| 1740156 |
E-procurement in the United Nations: influences, issues and impact
Helen Walker, Christine Harland
(pp. 831-857)
Keywords:
Electronic commerce,
International organizations,
Procurement
ArticleType: Research paper
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(150 KB)
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| 1740157 |
Manufacturing managers' perceptions of functional power in manufacturing organizations
Karen Papke Shields, Manoj K. Malhotra
(pp. 858-874)
Keywords:
Cross-functional integration,
Operations and production management,
Strategic manufacturing,
United States of America
ArticleType: Research paper
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(121 KB)
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| 1740158 |
The climate for co-operation: buyer-supplier beliefs and behavior
David A. Johnston, Mehmet Murat Kristal
(pp. 875-898)
Keywords:
Buyer-seller relationships,
Channel relationships,
Cooperative marketing
ArticleType: Research paper
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(129 KB)
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| 1740159 |
Supplier dependence: impact on supplier's participation and performance
Amelia S. Carr, Hale Kaynak, Janet L. Hartley, Anthony Ross
(pp. 899-916)
Keywords:
Channel relationships,
Manufacturing industries,
Supplier relations,
Supply chain management,
United States of America
ArticleType: Research paper
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(111 KB)
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