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Measuring Business Excellence

Volume 12 Issue 3

Published: 2008 | Start Page: 3

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Articles

Articles
Article No:	Article Information:
1742326	A methodology to measure the value of services provided to customers in manufacturing firms Roberto Panizzolo (pp. 3-15) Keywords: Case studies, Quality function deployment, Service industries ArticleType: Case study View HTML \| View PDF (450 KB) \| Reprints & Permissions
1742327	Measuring the performance of research collaborations Simon Philbin (pp. 16-23) Keywords: Performance management, Project management, Research, Universities ArticleType: Research paper View HTML \| View PDF (129 KB) \| Reprints & Permissions
1742328	Performance appraisal: essential characteristics for strategic control Donald L. Caruth, John H. Humphreys (pp. 24-32) Keywords: Performance appraisal, Strategic evaluation, Strategic management ArticleType: Viewpoint View HTML \| View PDF (72 KB) \| Reprints & Permissions
1742329	Implementing stakeholder management: a case study at a micro-enterprise Peter Johansson (pp. 33-41) Keywords: Small enterprises, Stakeholder analysis, Sustainable development, Total Quality Management ArticleType: Case study View HTML \| View PDF (596 KB) \| Reprints & Permissions
1742330	Competitive priorities of manufacturing firms for internationalization: an empirical research S.X. Zeng, X.M. Xie, C.M. Tam, T.W. Wan (pp. 44-55) Keywords: China, Competitive strategy, International business, Manufacturing industries ArticleType: Research paper View HTML \| View PDF (156 KB) \| Reprints & Permissions
1742331	Developing and validating an instrument to assess performance of public sector organisations: a case study of Malaysian schools Nagarajah Lee (pp. 56-75) Keywords: Factor analysis, Malaysia, Public sector organizations, Schools ArticleType: Research paper View HTML \| View PDF (460 KB) \| Reprints & Permissions

Book Review

The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.)
Item No:	Item Information
1742129	The Handbook of Customer Satisfaction and Loyalty Measurement (3rd ed.) Journal: Measuring Business Excellence Vol : 12 Issue: 3 Author(s): K. Narasimhan View HTML

ISO 9000 Quality Systems Handbook (5th ed.)
Item No:	Item Information
1742130	ISO 9000 Quality Systems Handbook (5th ed.) Journal: Measuring Business Excellence Vol : 12 Issue: 3 Author(s): K. Narasimhan View HTML