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International Journal of Contemporary Hospitality Management

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Articles

Articles

Article No:	Article Information:
1742456	Generational differences in work values: a study of hospitality management Po-Ju Chen, Youngsoo Choi (pp. 595-615) Keywords: Age groups, Career development, Hospitality management, Management attitudes, Retention, United States of America ArticleType: Research paper View HTML | View PDF (115 KB) | Reprints & Permissions
1742457	Multi-unit managers: training needs and competencies for casual dining restaurants Manuel Rivera, Robin B. DiPietro, Kevin S. Murphy, Christopher C. Muller (pp. 616-630) Keywords: Competences, Managers, Restaurants, Training needs, United States of America ArticleType: Research paper View HTML | View PDF (97 KB) | Reprints & Permissions
1742458	Applying customer equity to the convention industry Kimberly S. Severt, Radesh Palakurthi (pp. 631-646) Keywords: Brand equity, Conferences, Customer satisfaction, Meetings, United States of America ArticleType: Research paper View HTML | View PDF (159 KB) | Reprints & Permissions
1742459	The nature of gratuitous referrals in tourism: local residents' perspective Andrew Walls, Amir Shani, Paul D. Rompf (pp. 647-663) Keywords: Communities, Decision making, Information exchange, Tourism, Travel, United States of America ArticleType: Research paper View HTML | View PDF (103 KB) | Reprints & Permissions
1742460	Hospitality in hospitals? Denver Severt, Taryn Aiello, Shannon Elswick, Cheryl Cyr (pp. 664-678) Keywords: Customer services quality, Hospitality services, Hospitals, Patients ArticleType: Case study View HTML | View PDF (188 KB) | Reprints & Permissions
1742461	Towards an ethical framework for animal-based attractions Amir Shani, Abraham Pizam (pp. 679-693) Keywords: Animals, Ethics, Tourism ArticleType: General review View HTML | View PDF (87 KB) | Reprints & Permissions
1742462	Golf and club entry level management competencies Jill Fjelstul, Dana V. Tesone (pp. 694-699) Keywords: Competences, Golf, Human resource management, Managers, Recruitment ArticleType: Research paper View HTML | View PDF (54 KB) | Reprints & Permissions
1742463	WACC as the touchstone performance indicator: The use of financial ratios as performance indicator – from operations to capital investments Hyung-Il Jung (pp. 700-710) Keywords: Financial management, Hospitality management, Performance measures ArticleType: Research paper View HTML | View PDF (118 KB) | Reprints & Permissions

Book Review

Handbook of Consumer Behavior, Tourism, and the Internet

Item No:	Item Information
1742455	Handbook of Consumer Behavior, Tourism, and the Internet Vol : 20 Issue: 6 Author(s): Bing Pan View HTML

Editorial

Research from the University of Central Florida’s Rosen College of Hospitality Management

Item No:	Item Information
1742464	Research from the University of Central Florida’s Rosen College of Hospitality Management Journal: International Journal of Contemporary Hospitality Management Vol : 20 Issue: 6 Author(s): Fevzi Okumus View HTML