| 1742532 |
Strategy development by SMEs for competitiveness: a review
Rajesh K. Singh, Suresh K. Garg, S.G. Deshmukh
(pp. 525-547)
Keywords:
Competitive strategy,
Globalization,
Small to medium-sized enterprises
ArticleType: General review
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(127 KB)
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| 1742533 |
Performance benchmarking in gas distribution industry
Anatoliy G. Goncharuk
(pp. 548-559)
Keywords:
Benchmarking,
Cost effectiveness,
Data analysis,
Gas industry
ArticleType: Research paper
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(91 KB)
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| 1742534 |
Patient-perceived dimensions of total quality service in healthcare
Mayuri Duggirala, Chandrasekharan Rajendran, R.N. Anantharaman
(pp. 560-583)
Keywords:
Customer satisfaction,
Health services sector,
India,
Quality,
Quality assessment
ArticleType: Research paper
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(126 KB)
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| 1742535 |
Benchmarking telecommunication service in India: An application of data envelopment analysis
Roma Mitra Debnath, Ravi Shankar
(pp. 584-598)
Keywords:
Benchmarking,
Data analysis,
India,
Project evaluation,
Telecommunication services
ArticleType: Research paper
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(93 KB)
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| 1742536 |
A performance benchmarking study of Indian Railway zones
Sajeev Abraham George, Narayan Rangaraj
(pp. 599-617)
Keywords:
Benchmarking,
Data analysis,
India,
Railways,
Supply and demand
ArticleType: Case study
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(114 KB)
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| 1742537 |
An approach to improving logistical performance with cross-unit benchmarking
Petri Niemi, Janne Huiskonen
(pp. 618-629)
Keywords:
Benchmarking,
Inventory management,
Performance measurement (quality)
ArticleType: Research paper
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(94 KB)
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| 1742538 |
Using the ANP approach in selecting and benchmarking ERP systems
Selçuk Perçin
(pp. 630-649)
Keywords:
Benchmarking,
Decision making,
Information systems,
Resource management
ArticleType: Research paper
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(110 KB)
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