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International Journal of Bank Marketing

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Articles

Articles

Article No:	Article Information:
1747500	Guest editorial Sally Harridge-March (pp. 460-464) Keywords: Customer satisfaction, Virtual banking ArticleType: General review View HTML | View PDF (53 KB) | Reprints & Permissions
1747501	The impact of internet banking on business-customer relationships (are you being self-served?) Raechel Johns, Bruce Perrott (pp. 465-482) Keywords: Business-to-business marketing, Production management, Relationship marketing, Self service ArticleType: Research paper View HTML | View PDF (234 KB) | Reprints & Permissions
1747502	Consumer acceptance of internet banking: the influence of internet trust Sonja Grabner-Kräuter, Rita Faullant (pp. 483-504) Keywords: Personality, Risk assessment, Trust, Virtual banking ArticleType: Research paper View HTML | View PDF (170 KB) | Reprints & Permissions
1747503	Perceived risk and Chinese consumers' internet banking services adoption Anita Lifen Zhao, Stuart Hanmer-Lloyd, Philippa Ward, Mark M.H. Goode (pp. 505-525) Keywords: Chinese people, Risk management, Virtual banking ArticleType: Research paper View HTML | View PDF (123 KB) | Reprints & Permissions
1747504	Re-examining traditional service quality in an e-banking era David H. Wong, Nexhmi Rexha, Ian Phau (pp. 526-545) Keywords: Banking, Customer services quality, Electronic commerce, Financial services, Marketing strategy, Virtual banking ArticleType: Research paper View HTML | View PDF (188 KB) | Reprints & Permissions

Call for papers

Special issue on trust in financial services, new theories and insights

Item No:	Item Information
1747505	Special issue on trust in financial services, new theories and insights Journal: International Journal of Bank Marketing Vol : 26 Issue: 7 Special Issue: Interactive marketing in financial services View HTML