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Journal of European Industrial Training
Volume 32
Issue 8
Published: 2008 | Start Page: 612
Special Issue: Mapping the context and practice of training, development and HRD in European call centres
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Articles
| Article No: | Article Information: |
|---|---|
| 1747820 |
Mapping the context and practice of training, development and HRD in European call centres
Thomas N. Garavan, John P. Wilson, Christine Cross, Ronan Carbery, Inga Sieben, Andries de Grip, Christer Strandberg, Claire Gubbins, Valerie Shanahan, Carole Hogan, Martin McCracken, Norma Heaton (pp. 612-728) Keywords: Call centres, Employee development, Europe, Human resource development, Training ArticleType: Research paper
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Note from the publisher
| Item No: | Item Information |
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| 1747821 |
Note from the publisher
Journal: Journal of European Industrial Training Vol : 32 Issue: 8 Special Issue: Mapping the context and practice of training, development and HRD in European call centres Author(s): Vicky Williams
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2008 Awards for Excellence
| Item No: | Item Information |
|---|---|
| 1747822 |
2008 Awards for Excellence
Journal: Journal of European Industrial Training Vol : 32 Issue: 8 Special Issue: Mapping the context and practice of training, development and HRD in European call centres
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