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International Journal of Quality & Reliability Management

Volume 25 Issue 9

Published: 2008 | Start Page: 899

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Articles

Articles
Article No: Article Information:
1747868 Failure mode and effects analysis (FMEA) in the context of risk management in new product development: A case study in an automotive company
André Segismundo, Paulo Augusto Cauchick Miguel (pp. 899-912)
Keywords: Automotive industry, Brazil, Decision making, Failure modes and effects analysis, New products, Risk management
ArticleType: Case study
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1747869 Implementing total quality management with a focus on enhancing customer satisfaction
Satish Mehra, Sampath Ranganathan (pp. 913-927)
Keywords: Customer satisfaction, Total quality management
ArticleType: Research paper
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1747870 Review processes for improving business excellence frameworks
Max Saunders, Robin Mann, Nigel Grigg (pp. 928-942)
Keywords: Australia, Business excellence, Business improvement, Quality management
ArticleType: Research paper
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1747871 The impact of internal service quality on customer service behaviour: Evidence from the banking sector
Victoria Bellou, Andreas Andronikidis (pp. 943-954)
Keywords: Banks, Consumer behaviour, Customer satisfaction, Customer services quality, Greece, Internal marketing
ArticleType: Research paper
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1747872 Reliability improvement of electronics standby display system of modern aircraft
G. Pari, Santhosh Kumar, Vinay Sharma (pp. 955-967)
Keywords: Aircraft, Failure modes and effects analysis, Navigation, Product reliability
ArticleType: Research paper
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1747873 Optimum log-logistic step-stress model with censoring
Preeti Wanti Srivastava, Ruchi Shukla (pp. 968-976)
Keywords: Product life cycle, Tests and testing
ArticleType: Conceptual paper
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Note from the publisher

Note from the publisher
Item No: Item Information
1747874 Note from the publisher
Journal: International Journal of Quality & Reliability Management
Vol : 25 Issue: 9
Author(s): Vicky Williams
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Awards for Excellence

Awards for Excellence
Item No: Item Information
1747875 Awards for Excellence
Journal: International Journal of Quality & Reliability Management
Vol : 25 Issue: 9
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