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International Journal of Service Industry Management

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Articles

Articles

Article No:	Article Information:
1751703	Revisiting the smiling service worker and customer satisfaction Magnus Söderlund, Sara Rosengren (pp. 552-574) Keywords: Customer satisfaction, Service industries ArticleType: Research paper View HTML | View PDF (143 KB) | Reprints & Permissions
1751704	Stressors and resources in customer service roles: Exploring the relationship between core self-evaluations and burnout Dana Yagil, Gil Luria, Iddo Gal (pp. 575-595) Keywords: Customer service management, Stress ArticleType: Research paper View HTML | View PDF (122 KB) | Reprints & Permissions
1751705	Exploring tools for learning about customers in a service setting Karolina Wägar (pp. 596-620) Keywords: Ethnography, Learning, Social interaction ArticleType: Research paper View HTML | View PDF (138 KB) | Reprints & Permissions
1751706	Development of an integrated product-service roadmap with QFD: A case study on mobile communications Yoonjung An, Sungjoo Lee, Yongtae Park (pp. 621-638) Keywords: Integration, Mobile communication systems, Quality function deployment ArticleType: Case study View HTML | View PDF (324 KB) | Reprints & Permissions
1751707	Revisit service classification to construct a customer-oriented integrative service model Chun-Hsien Liu, Chu-Ching Wang, Yueh-Hua Lee (pp. 639-661) Keywords: Management strategy, Mathematical modelling ArticleType: Conceptual paper View HTML | View PDF (129 KB) | Reprints & Permissions
1751708	An examination of the impact of cultural orientation and familiarity in service encounter evaluations Paul G. Patterson, Anna S. Mattila (pp. 662-681) Keywords: Customers, Service failures ArticleType: Research paper View HTML | View PDF (112 KB) | Reprints & Permissions

Book Review

Services Science – Fundamentals, Challenges and Future Developments

Item No:	Item Information
1751702	Services Science – Fundamentals, Challenges and Future Developments Journal: International Journal of Service Industry Management Vol : 19 Issue: 5 Author(s): Javier Reynoso View HTML

Editorial

Editorial

Item No:	Item Information
1751709	Editorial Journal: International Journal of Service Industry Management Vol : 19 Issue: 5 Author(s): Bo Evardsson View HTML

Note from the publisher

Note from the publisher

Item No:	Item Information
1751710	Note from the publisher Journal: International Journal of Service Industry Management Vol : 19 Issue: 5 Author(s): Vicky Williams View HTML