| 1752633 |
Coordination and transformation in business processes: towards an integrated view
Göran Goldkuhl, Mikael Lind
(pp. 761-777)
Keywords:
Business process reengineering,
Modelling,
Process management
ArticleType: Research paper
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(122 KB)
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| 1752634 |
Business process improvement: empirical assessment and extensions
Samia M. Siha, Germaine H. Saad
(pp. 778-802)
Keywords:
Business process reengineering,
Modelling,
Process management
ArticleType: Literature review
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(129 KB)
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| 1752635 |
Process-based management: A structured approach to provide the best answers to the ISO 9001 requirements
Gionata Carmignani
(pp. 803-812)
Keywords:
ISO 9000 series,
Process management,
Quality standard
ArticleType: Research paper
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(73 KB)
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| 1752636 |
E-business strategy in Western Europe: offshore BPO model perspective
Gyeung-Min Kim
(pp. 813-828)
Keywords:
Electronic commerce,
Governance,
Outsourcing,
Process management
ArticleType: Case study
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(97 KB)
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| 1752637 |
Managing outsourcing process: applying six sigma
Rakesh Agarwal, Nonika Bajaj
(pp. 829-837)
Keywords:
Outsourcing,
Process management,
Six sigma
ArticleType: Case study
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(201 KB)
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| 1752638 |
Business process modelling, simulation and reengineering: call centres
Razvi Doomun, Nevin Vunka Jungum
(pp. 838-848)
Keywords:
Business process,
Call centres,
Modelling,
Reengineering,
Simulation
ArticleType: Literature review
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(264 KB)
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| 1752639 |
Multi-level information system security in outsourcing domain
M. Razvi Doomun
(pp. 849-857)
Keywords:
Data security,
Information management,
Outsourcing,
Risk management
ArticleType: Conceptual paper
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(63 KB)
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| 1752640 |
IS outsourcing – a strategic perspective
Ravi Foogooa
(pp. 858-864)
Keywords:
Information systems,
Management process,
Outsourcing,
Strategic alliances
ArticleType: Literature review
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(58 KB)
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