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Performance Measurement and Metrics

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Articles

Articles

Article No:	Article Information:
1753993	Drilling the LibQUAL+® data for strategic planning E. Stewart Saunders (pp. 160-170) Keywords: Data analysis, Quality management, Strategic planning, University libraries ArticleType: Case study View HTML | View PDF (78 KB) | Reprints & Permissions
1753994	Getting our priorities in order: are our service values in line with the communities we serve? Jocelyn S. Duffy, Damon E. Jaggars, Shanna E. Smith (pp. 171-191) Keywords: Customer service management, Multivariate analysis, Quality management, University libraries ArticleType: Research paper View HTML | View PDF (703 KB) | Reprints & Permissions
1753995	Library assessment on a budget: Using effect size meta-analysis to get the most out of the library-related survey data available across campus Eric Ackermann (pp. 192-201) Keywords: Academic libraries, User studies, Statistical analysis ArticleType: Research paper View HTML | View PDF (82 KB) | Reprints & Permissions
1753996	How you can evaluate the integrity of your library service quality assessment data: Intercontinental LibQUAL+® analyses used as concrete heuristic examples Bruce Thompson, Martha Kyrillidou, Colleen Cook (pp. 202-215) Keywords: Customer services quality, Libraries, Quality assessment, Quality management ArticleType: Case study View HTML | View PDF (96 KB) | Reprints & Permissions
1753997	LibQUAL+® (library quality), ProSeBiCA (development of new library services by means of conjoint analysis), and CAPM (comprehensive access to printed materials) Sayeed Choudhury, Martha Kyrillidou, Fred Heath, Colleen Cook, Bettina Koeper, Reinhold Decker (pp. 216-222) Keywords: Group decision support systems, Information services, Libraries, Quality ArticleType: General review View HTML | View PDF (60 KB) | Reprints & Permissions
1753998	When the evidence is not enough: Organizational factors that influence effective and successful library assessment Steve Hiller, Martha Kyrillidou, Jim Self (pp. 223-230) Keywords: Assessment, Decision making, Libraries, Organizational analysis ArticleType: Research paper View HTML | View PDF (64 KB) | Reprints & Permissions

Guest editorial

LibQUAL+® and beyond: library assessment with a focus on library improvement

Item No:	Item Information
1753999	LibQUAL+® and beyond: library assessment with a focus on library improvement Journal: Performance Measurement and Metrics Vol : 9 Issue: 3 Special Issue: LibQUAL+® and beyond: library assessment with a focus on library improvement Author(s): Martha Kyrillidou View HTML

Note from the publisher

Note from the publisher

Item No:	Item Information
1754093	Note from the publisher Journal: Performance Measurement and Metrics Vol : 9 Issue: 3 Special Issue: LibQUAL+® and beyond: library assessment with a focus on library improvement Author(s): Vicky Williams View HTML

2008 Awards for Excellence

2008 Awards for Excellence

Item No:	Item Information
1754000	2008 Awards for Excellence Journal: Performance Measurement and Metrics Vol : 9 Issue: 3 Special Issue: LibQUAL+® and beyond: library assessment with a focus on library improvement View HTML