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International Journal of Service Industry Management
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International Journal of Service Industry Management


ISSN: 0956-4233
Currently published as: Journal of Service Management
Issue(s) available: 89
From Volume 1 Issue 1 to Volume 19 Issue 5
Full Text Online from 1990
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Volume 19

Volume 18

  • Requires login or subscription. Issue 5 2007  - Special issue: Interdisciplinary Insights on Service Activities
  • Requires login or subscription. Issue 4 2007 
  • Requires login or subscription. Issue 3 2007 
  • Requires login or subscription. Issue 2 2007  - Special issue: Internationalization of Service Firms
  • Requires login or subscription. Issue 1 2007 

Volume 17

Volume 16

Volume 15

Volume 14

  • Requires login or subscription. Issue 5 2003  - Special issue: From P-Services to E-Services
  • Requires login or subscription. Issue 4 2003 
  • Requires login or subscription. Issue 3 2003 
  • Requires login or subscription. Issue 2 2003  - Special issue: Service Quality: A global perspective
  • Requires login or subscription. Issue 1 2003 

Volume 13

Volume 12

  • Requires login or subscription. Issue 5 2001 
  • Requires login or subscription. Issue 4 2001 
  • Requires login or subscription. Issue 3 2001 
  • Requires login or subscription. Issue 2 2001 
  • Requires login or subscription. Issue 1 2001  - Special issue: Service quality in the new economy: interdisciplinary and international dimensions

Volume 11

  • Requires login or subscription. Issue 5 2000 
  • Requires login or subscription. Issue 4 2000 
  • Requires login or subscription. Issue 3 2000 
  • Requires login or subscription. Issue 2 2000  - Special issue: Answering the call for customer-driven quality: an overview of the call centre industry
  • Requires login or subscription. Issue 1 2000 

Volume 10

  • Requires login or subscription. Issue 5 1999  - Special issue: Service research in Latin America
  • Requires login or subscription. Issue 4 1999  - Special issue: Multi-disciplinary developments in service quality
  • Requires login or subscription. Issue 3 1999 
  • Requires login or subscription. Issue 2 1999  - Special issue: Interdisciplinary advances in services management
  • Requires login or subscription. Issue 1 1999 

Volume 9

Volume 8

Volume 7

Volume 6

Volume 5

Volume 4

Volume 3

Volume 2

Volume 1

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