Managing Service Quality

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Volume 19

• Issue 5 2009 
• Issue 4 2009 
• Issue 3 2009 
• Issue 2 2009 
• Issue 1 2009 

Volume 18

• Issue 6 2008 
• Issue 5 2008  - Special issue: Service quality and CRM
• Issue 4 2008 
• Issue 3 2008 
• Issue 2 2008 
• Issue 1 2008 

Volume 17

• Issue 6 2007 
• Issue 5 2007 
• Issue 4 2007 
• Issue 3 2007 
• Issue 2 2007 
• Issue 1 2007 

Volume 16

• Issue 6 2006 
• Issue 5 2006 
• Issue 4 2006  - Special issue: Global trends and challenges in services
• Issue 3 2006 
• Issue 2 2006 
• Issue 1 2006 

Volume 15

• Issue 6 2005  - Special issue: Service innovation management
• Issue 5 2005 
• Issue 4 2005 
• Issue 3 2005 
• Issue 2 2005  - Special issue: Service excellence in management – QUIS 9
• Issue 1 2005 

Volume 14

• Issue 6 2004 
• Issue 5 2004 
• Issue 4 2004 
• Issue 2/3 2004  - Special issue: New service paradigms
• Issue 1 2004 

Volume 13

• Issue 6 2003 
• Issue 5 2003 
• Issue 4 2003 
• Issue 3 2003 
• Issue 2 2003  - Special issue: Service Quality: Crossing Boundaries
• Issue 1 2003 

Volume 12

• Issue 6 2002  - Special issue: Innovation and quality improvement in service
• Issue 5 2002 
• Issue 4 2002 
• Issue 3 2002  - Special issue: Service excellence
• Issue 2 2002 
• Issue 1 2002 

Volume 11

• Issue 6 2001 
• Issue 5 2001 
• Issue 4 2001 
• Issue 3 2001 
• Issue 2 2001 
• Issue 1 2001 

Volume 10

• Issue 6 2000  - Special issue: Managing service quality in hosptiality tourism and leisure
• Issue 5 2000 
• Issue 4 2000 
• Issue 3 2000 
• Issue 2 2000 
• Issue 1 2000 

Volume 9

• Issue 6 1999 
• Issue 5 1999 
• Issue 4 1999 
• Issue 3 1999 
• Issue 2 1999 
• Issue 1 1999 

Volume 8

• Issue 6 1998 
• Issue 5 1998 
• Issue 4 1998 
• Issue 3 1998 
• Issue 2 1998 
• Issue 1 1998 

Volume 7

• Issue 6 1997 
• Issue 5 1997 
• Issue 4 1997 
• Issue 3 1997 
• Issue 2 1997 
• Issue 1 1997 

Volume 6

• Issue 6 1996 
• Issue 5 1996 
• Issue 4 1996 
• Issue 3 1996 
• Issue 2 1996 
• Issue 1 1996 

Volume 5

• Issue 6 1995 
• Issue 5 1995 
• Issue 4 1995 
• Issue 3 1995 
• Issue 2 1995 
• Issue 1 1995 

Volume 4

• Issue 6 1994 
• Issue 5 1994 
• Issue 4 1994 
• Issue 3 1994 
• Issue 2 1994 
• Issue 1 1994 

Volume 3

• Issue 6 1993 
• Issue 5 1993 
• Issue 4 1993 
• Issue 3 1993 
• Issue 2 1993 
• Issue 1 1993 

Volume 2

• Issue 6 1992 
• Issue 5 1992 
• Issue 4 1992 
• Issue 3 1992 
• Issue 2 1992 
• Issue 1 1992 

Volume 1

• Issue 6 1991 
• Issue 5 1991 
• Issue 4 1991 
• Issue 3 1991 
• Issue 2 1991 
• Issue 1 1991 

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