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Fitting library services into the lives of the poor

Article Information:

Title:

Fitting library services into the lives of the poor

Author(s):

Glen E. Holt

Journal:

The Bottom Line: Managing Library Finances

Year:

2006

Volume:

19

Issue:

4

Page:

179 - 186


ISSN:

0888-045X


DOI:

10.1108/08880450610713063

Publisher:

Emerald Group Publishing Limited

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Abstract:

Purpose – This paper sets out to provide an overview of the current state of library services to the poor, and to suggest how it can be improved.

Design/methodology/approach – Uses examples to illustrate the gulf between how public libraries often address services to poor patrons, and the obstacles faced and services required for poor patrons to use the library.

Findings – While many libraries think they are adequately serving their poorer constituents, often this is not the case. While one removes barriers to the traditional services one provides, determining the services they want or need is often neglected.

Originality/value – Uses examples of how libraries can better serve poor patrons, and offers sound advice on establishing reasonable limits in developing such services.

Keywords:

Collections management, Disadvantaged groups, Information services, Library users, Public libraries


Article Type:

Viewpoint


Article URL:

http://www.emeraldinsight.com/10.1108/08880450610713063

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