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Abstract:

Purpose – The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean shipbuilding machinery manufacturing companies.

Design/methodology/approach – Deep interviews and surveys were made to measure how well the companies comply with the requirements of the new standard. Correlation analysis, standard t-tests, and one-way ANOVA were employed to identify significant differences for each major requirement depending on company size, top management type, implementation motive, and operating period.

Findings – Large-sized companies achieved compliance with monitoring and measurement better than small-sized ones; professional manager-CEOs accomplished compliance with nine major requirements better than owner-CEOs; companies that certified because of internal development reasons performed compliance with seven major requirements better than those that certified because of customer request; companies with different operating periods showed significant difference in performance for infrastructure, purchasing, and monitoring and measurement.

Originality/value – Adds to the body of knowledge concerning the ISO 9000(2000) version focused on Korean shipbuilding machinery manufacturing companies.

Keywords:

ISO 9000 series, Quality management, Shipbuilding industry, South Korea

Article Type:

Research paper

Article URL:

http://www.emeraldinsight.com/10.1108/02656710710720312

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