Article Information:
Author(s):
Ewan Sutherland
Journal:
info
Year:
2007
Volume:
9
Issue:
6
Page:
17 - 34
ISSN:
1463-6697
DOI:
10.1108/14636690710827668
Publisher:
Emerald Group Publishing Limited
Document Access:
Existing customers:
Please login above.
Purchase this document:
Price payable:
GBP £13.00
plus handling charge of GBP £1.50
and VAT where applicable.
Purchase
Request this document:
Print or e-mail a document request to your librarian.
Request
Reprints & permissions:
Request
Abstract:
Purpose – The purpose of the paper is to identify global best practice in the regulation of quality of service on cellular wireless networks.
Design/methodology/approach – The paper presents an identification of issues from the literature and an analysis of examples of activities of regulators around the world.
Findings – The paper finds that there is a wide range of approaches that are not easily comparable and do not necessarily fit with policy goals.
Research limitations/implications – Mostly, the surveys are of basic voice parameters, with little on data or value services.
Practical implications – The paper calls for better understanding of the information gaps of consumers and how third parties, including regulators, can play a part, in particular in the move toward 3G and 3.5G.
Originality/value – The paper reviews a very wide range of materials and presents in a framework that helps understand the information gaps of consumers and how third parties, including regulators, can play a part, in particular in the move toward 3G and 3.5G.
Keywords:
Customer services quality,
Mobile communication systems,
Regulation,
Telecommunications
Article Type:
General review
Article URL:
http://www.emeraldinsight.com/10.1108/14636690710827668
Top
Logout