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Abstract:

Purpose – The purpose of this paper is to propose a comprehensive, integrated and sustainable management concept for securing the future of libraries

Design/methodology/approach – The approach is based on a literature analysis from which the adaptation of a model on the library context is deducted. The model is then validated by the implementation in two case studies.

Findings – The developed approach has shown to stand the test when implemented in practice. The model leads to a comprehensive basis for a benchmarking and optimisation of libraries in the future. Furthermore, it enables the deduction of tangible future steps for the improvement on the basis of an as-is analysis.

Research limitations/implications – Through the broad and comprehensive application of the proposed model lots of data is generated that enables the identification of best practices and benchmarking studies in the library context.

Practical implications – A specific adoption of the proposed approach on different library types and contexts must be conducted. The model appertains as basic grid and is applicable by a library with only little time and effort.

Originality/value – The paper provides the most comprehensive and coherent management concept that has been proposed in library science so far. First experiences have shown the success of implementing it to practice.

Keywords:

Benchmarking, Business excellence, European Foundation for Quality Management, Libraries, Quality management, Switzerland

Article Type:

Conceptual paper

Article URL:

http://www.emeraldinsight.com/10.1108/03074800710838263

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