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The business benefits of flexible working
Peter Thomson
2008
17 - 22
10.1108/14754390810853129
Emerald Group Publishing Limited
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Purpose – Flexible working is a key contributor to business success but is often categorised by the human resource (HR) function as a “family friendly” benefit. If it is introduced strategically it can make a major contribution to the bottom line and to the credibility of HR. this paper aims to look at flexible working and its business benefits.
Design/methodology/approach – This paper provides an overview of flexible working and its benefits, with the latter demonstrated through business and individual case studies, and puts forward a model for strategic implementation.
Findings – The East Riding of Yorkshire made substantial measurable improvements to the level of service through the introduction of flexible working and turned a department around from failure to award-winning in a period of two years. Individuals at Vodafone are successfully finding a work/life balance using flexible working options.
Originality/value – A well-managed project plan is required to ensure successful execution of a pilot and the implementation of new working practices across the organisation. The model for strategic implementation in this paper provides a best practice tool.
Benefits,
Business improvement,
Corporate strategy,
Flexible working hours,
United Kingdom
Research paper
www.emeraldinsight.com/10.1108/14754390810853129