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Abstract:

Purpose – The paper seeks to offer a generalized methodology for knowledge auditing. The context of information and knowledge perspectives is established and knowledge auditing is located in an evolving context of information research and practice.

Design/methodology/approach – A 15-element inventory is developed which takes its design from business strategy and process and links it to the generalized cycle of information and communication activity.

Findings – The elements are systematically reviewed in terms of a general aspect, a typical interpretation and a threshold to indicate the type of practical application and data representation associated with each element.

Practical implications – The model is widely adaptable to different settings as a tool for business enterprises, organizations in different sectors and for use in communities of practice and learning/knowledge settings.

Originality/value – This is an area of application where a more standard framework approach to information and knowledge auditing would be beneficial. The structure provides a working basis for further development.

Keywords:

Communication technologies, Customer satisfaction, Document delivery, Information audit, Information organizations, Knowledge management

Article Type:

Conceptual paper

Article URL:

http://www.emeraldinsight.com/10.1108/00012530810924285

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