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Piloting an information commons at HKUST Library

Article Information:

Title:

Piloting an information commons at HKUST Library

Author(s):

Gabrielle K.W. Wong

Journal:

Reference Services Review

Year:

2009

Volume:

37

Issue:

2

Page:

178 - 189


ISSN:

0090-7324


DOI:

10.1108/00907320910957215

Publisher:

Emerald Group Publishing Limited

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Abstract:

Purpose – The purpose of this paper is to present the experience of piloting an information commons at a major academic library in Hong Kong.

Design/methodology/approach – At the pilot phase, assessment is crucial. The article reports how the HKUST Library monitors usage and conducted satisfaction surveys to identify users' needs, expose strengths and weaknesses of the service, and set direction for future development.

Findings – The assessment data reveal users' needs and behaviors. Such information helps the Library to refine the existing service, and compose a sound proposal for expansion. The experience cumulated through the pilot also forms the basis of future planning.

Originality/value – The experience that HKUST tested the concept of commons using a pilot phase, guided by its assessment program, may have reference value to other commons projects.

Keywords:

Academic libraries, China, Hong Kong, Information management, Project evaluation


Article Type:

Case study


Article URL:

http://www.emeraldinsight.com/10.1108/00907320910957215

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