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Article Information:
Title:
Towards using organizational measurements to assess corporate performance
Author(s):
Eric G. Flamholtz
Journal:
Journal of Human Resource Costing & Accounting
Year:
2009
Volume:
Issue:
Page:
105 - 117
ISSN:
1401-338X
DOI:
10.1108/14013380910968629
Publisher:
Emerald Group Publishing Limited
Acknowledgements:
This paper is dedicated to the author's colleague and friend Grojer. Grojer was a true scholar and a warm and caring person. He has fond memories both of the intellectual and personal exchanges. He is honored to make this contribution to Grojer's memory. As an intellectual pioneer, Grojer appreciated the exploratory efforts of others. He is sure Grojer would have made thoughtful constructive suggestions to improve this paper and it is his sincere hope that Grojer would have found it interesting and intellectually stimulating.
Document Access:
Abstract:
Purpose – The purpose of this paper is to address the need for alternative measures of financial performance that can provide a real time indication of what is actually happening in organizations.
Design/methodology/approach – The paper describes the framework, the empirical research that has been conducted to assess its validity, and the measurement tools that have been developed.
Findings – The proposed model identifies the “key drivers” of organizational and financial success. However, if there is a lack of a sufficient fit between the level of “strategic development of an enterprise” and its) then there is disequilibrium. There are identifiable symptoms of this equilibrium or disequilibrium called “growing pains,” which can be measured by an instrument developed called “The Survey of Growing Pains.”
Practical implications – The proposed measures assess operational risk, which can be used under “Sarbanes-Oxley.” The framework and measurement tools have been used by differing companies in strategic planning and performance management. It provides an alternative concept of a “balanced scorecard.”
Originality/value – The paper's contribution is in applying research from the field of organizational development to help develop a new set of measures for monitoring performance in real time.
Keywords:
Accounting information, Measurement, Organizational development, Organizational effectiveness
Article Type:
Research paper