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Organizational forgetting and its causes: an empirical research

Article Information:

Title:

Organizational forgetting and its causes: an empirical research

Author(s):

Vicenc Fernandez, Albert Sune

Journal:

Journal of Organizational Change Management

Year:

2009

Volume:

22

Issue:

6

Page:

620 - 634


ISSN:

0953-4814


DOI:

10.1108/09534810910997032

Publisher:

Emerald Group Publishing Limited

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Abstract:

Purpose – The purpose of this paper is to determine the impact of organizational forgetting on knowledge-intensive firms and the circumstances in which the loss of distinctive knowledge takes place.

Design/methodology/approach – The empirical research in this paper consists of a qualitative proposal based on two case studies in higher education involving situations of organizational forgetting.

Findings – A framework for conceptualizing organizational forgetting. Moreover, the results of the case study analysis include a categorization of organizational forgetting and a set of propositions about their causes.

Originality/value – Scientific research on knowledge management has focused on the processes of knowledge creation, use and transfer, but has devoted little attention to the processes of knowledge degradation and destruction.

Keywords:

Higher education, Knowledge management, Knowledge organizations


Article Type:

Research paper


Article URL:

http://www.emeraldinsight.com/10.1108/09534810910997032

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