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Relationship between TQM and performance of Singapore companies

Article Information:

Title:

Relationship between TQM and performance of Singapore companies

Author(s):

Shaukat A. Brah, Serene S.L. Tee, B. Madhu Rao

Journal:

International Journal of Quality & Reliability Management

Year:

2002

Volume:

19

Issue:

4

Page:

356 - 379


ISSN:

0265-671X


DOI:

10.1108/02656710210421553

Publisher:

MCB UP Ltd

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Abstract:

Total quality management (TQM) is widely accepted as a means of obtaining and sustaining competitive edge. This study finds support for the proposition that TQM implementation correlates with quality performance. Behavioral factors (role of top management leadership, customer focus, human resource focus, and quality focus) as well as TQM tools and techniques (corporate planning, process focus, and information and analysis) contribute to the successful implementation of TQM. Also, the study finds that the size of the company (big or small), the company’s adoption of TQM, and the duration of a company’s experience with TQM affect the rigor of implementation and the resulting level of quality performance. However, the nature of the company (manufacturing or service) does not seem to have a significant effect on the rigor of quality management implementation and level of quality performance.

Keywords:

Operations, Operations strategy, Organizational performance, Singapore, TQM


Article Type:

Research paper


Article URL:

http://www.emeraldinsight.com/10.1108/02656710210421553

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