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I don’t know much about art but I know what I like: Measuring and managing supply quality in a publishing company

Article Information:

Title:

I don’t know much about art but I know what I like: Measuring and managing supply quality in a publishing company

Author(s):

Amanda Donaldson-Briggs, John Peters, Richard Whitfield

Journal:

International Journal of Physical Distribution & Logistics Management

Year:

2002

Volume:

32

Issue:

10

Page:

872 - 880


ISSN:

0960-0035


DOI:

10.1108/09600030210455456

Publisher:

MCB UP Ltd

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Abstract:

This is a case study discussion drawn from scholarly publishers Emerald, formerly MCB University Press. It discusses the unusual “supply circle” phenomenon in scholarly publishing, where authors (suppliers) are often the same people as readers (customers). It addresses this from the standpoint of trying to measure and manage performance in an area where measures are highly subjective – where, like art, performance is typically judged on “I know what I like”. The paper suggests areas for further research, and points to some steps taken by the firm to make the intangible more tangible.

Keywords:

Intangibility, Performance management, Performance measurement, Quality, Supply chain


Article Type:

Viewpoint


Article URL:

http://www.emeraldinsight.com/10.1108/09600030210455456

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