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The human side of organizational agility

Article Information:

Title:

The human side of organizational agility

Author(s):

Madeline Crocitto, Mohamed Youssef

Journal:

Industrial Management & Data Systems

Year:

2003

Volume:

103

Issue:

6

Page:

388 - 397


ISSN:

0263-5577


DOI:

10.1108/02635570310479963

Publisher:

MCB UP Ltd

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Abstract:

Organizational agility may be considered the integration of organizational processes, characteristics, and members with advanced technology. Agility enhances the organization’s ability to provide high quality products and services and is, therefore, crucial to organizational competitiveness. Integrates the production/operations, general management, and sociotechnical views to develop a model of organizational agility. Briefly reviews the literature in these fields and offers a model of agility based on suppliers, organizational members, and customers united through information technology. It is proposed that these connections rest on a foundation of leadership, organization culture, and employee reward systems that create a relationship between people and technology. These relationships include involving people in decision making, creating process and product quality by offering enriched jobs, training in technology, and providing a reward system which reinforces agility-promoting efforts.

Keywords:

Agile production, Human resource development, Leadership, Organizations


Article Type:

Research paper


Article URL:

http://www.emeraldinsight.com/10.1108/02635570310479963

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