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Letting horse sense loose on marketing
Martin van Mesdag
Marketing Intelligence & Planning
1995
4 - 6
0263-4503
10.1108/02634509510093779
MCB UP Ltd
Issues a plea for the exercise and application of horse sense in
place of the increasingly sophisticated tools of modern marketers to
repair some of the damage done by suppliers who have been economizing on
their concern for their customers' interests. Uses a wide variety of
examples (products, services, brands) to illustrate how all elements of
the marketing mix could benefit from a dose of equine sense and
sensibility.
Consumerism, Customer service, Marketing mix
General review