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Decision support through knowledge management: the role of the artificial intelligence

Article Information:

Title:

Decision support through knowledge management: the role of the artificial intelligence

Author(s):

Kostas Metaxiotis, Kostas Ergazakis, Emannuel Samouilidis, John Psarras

Journal:

Information Management & Computer Security

Year:

2003

Volume:

11

Issue:

5

Page:

216 - 221


ISSN:

0968-5227


DOI:

10.1108/09685220310500126

Publisher:

MCB UP Ltd

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Abstract:

Knowledge management (KM) has recently received considerable attention in the computer information systems community and is continuously gaining interest by industry, enterprises and government. Decision support and KM processes are interdependent activities in many organizations. In all cases, decision makers always combine different types of data and knowledge available in various forms in the organization. One of the key – but also criticized – building blocks for advancing this field of knowledge management and consequently supporting the decision making is artificial intelligence (AI). In this framework, this paper aims to improve understanding of AI towards knowledge management. It examines and discusses both the potential and the limitations of basic AI technologies in terms of their capability to support the KM process and shares thoughts and estimations on further research on the development of the next generation decision support environments.

Keywords:

Artificial intelligence, Decision support systems, Knowledge management


Article Type:

Literature review


Article URL:

http://www.emeraldinsight.com/10.1108/09685220310500126

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