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Article Information:
Title:
Was this guide helpful? Users' perceptions of subject guides
Author(s):
Martin P. Courtois, Martha E. Higgins, Aditya Kapur
Journal:
Year:
2005
Volume:
Issue:
Page:
188 - 196
ISSN:
0090-7324
DOI:
10.1108/00907320510597381
Publisher:
Emerald Group Publishing Limited
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Abstract:
Purpose – Most academic libraries make subject or research guides available on their web sites. Little is known, however, in terms of user satisfaction with guides. This study examines methods used to evaluate guides and reports on an online survey placed on each of more than 80 web-based guides provided by Gelman Library, George Washington University.
Design/methodology/approach – The survey, borrowing an approach used by Amazon.com and other web sites, consisted of a single question – Was this guide useful – and a comments box.
Findings – Two hundred ten responses were received during Fall semester 2003. Fifty two percent of responses rated guides as Very Helpful or Somewhat Helpful, while 40 percent gave ratings of Not Helpful or a Little Helpful.
Originality/value – Although limited in scope, this simple survey revealed positive elements of the guides and identified problems that could be addressed immediately. The survey also helped to identify larger issues that will benefit from additional user input.
Keywords:
Academic libraries, Assessment, Customer satisfaction, Internet, Research, Surveys
Article Type:
Research paper