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Article Information:
Title:
Creating the User-Friendly Library by Evaluating Patron Perception of Signage
Author(s):
Ellen Bosman, Carol Rusinek
Journal:
Year:
1997
Volume:
Issue:
Page:
71 - 82
ISSN:
0090-7324
DOI:
10.1108/00907329710306599
Publisher:
MCB UP Ltd
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Abstract:
Despite all manners of instruction, there is a nagging sense that patrons have difficulty using the library. Further, despite the impact of the World Wide Web, the library “as a place” is important. The library building is seldom given much post-construction thought, although lighting, collection arrangement, service points, signs, and study areas all contribute to a positive learning experience. A committee at Indiana University Northwest Library investigated ways to make the library’s collection and services more accessible by improving signage. This article describes the results of a preliminary and a follow-up survey to evaluate users’ abilities to locate various signs effectively and comparatively analyzes responses from specific classes of participants.
Keywords:
Academic Libraries, Buildings, Internet, USA, User satisfaction
Article Type:
Research paper