LogoutWelcome guest
Article Information:
Title:
Performance assessment scoring system of public housing construction for quality improvement in Hong Kong
Author(s):
C.M. Tam, Z.M. Deng, S.X. Zeng, C.S. Ho
Journal:
International Journal of Quality & Reliability Management
Year:
2000
Volume:
Issue:
Page:
467 - 478
ISSN:
0265-671X
DOI:
10.1108/02656710010298535
Publisher:
MCB UP Ltd
Document Access:
Existing customers:
Please login above.
You do not have rights to view the article
Purchase this document:
Price payable:
GBP £13.00
plus handling charge of GBP £1.50
and VAT where applicable.
Purchase
Request this document:
Print or e-mail a document request to your librarian.
Request
Reprints & permissions:
Request
Abstract:
In an attempt to improve the quality management of public housing construction in Hong Kong, the Hong Kong Housing Authority has implemented the performance assessment scoring system (PASS) as a mechanism for evaluating the effectiveness of a contractor’s ability to deliver projects to specified standards. This was seen as an effective assessment and incentive system for promoting continuous quality improvement. However, the analysis of PASS scores has indicated that the general level of quality has not been significantly improved. Based on the analyses of PASS scores and contractor performance, the shortfalls of the system are explored and some recommendations to realize the vision of continuous quality improvement in public housing construction are proposed.
Keywords:
Assessment, Construction industry, Continuous improvement, Hong Kong, Quality management
Article Type:
General review