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Article Information:
Title:
Adoption of Internet banking by Australian consumers: an empirical investigation
Author(s):
Milind Sathye
Journal:
International Journal of Bank Marketing
Year:
1999
Volume:
Issue:
Page:
324 - 334
ISSN:
0265-2323
DOI:
10.1108/02652329910305689
Publisher:
MCB UP Ltd
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Abstract:
Quantifies the factors affecting the adoption of Internet banking by Australian consumers. The sample for this survey was drawn from individual residents and business firms in Australia. Shows that security concerns and lack of awareness about Internet banking and its benefits stand out as being the obstacles to the adoption of Internet banking in Australia. Suggests some of the ways to address these impediments. Further suggests that delivery of financial services over the Internet should be a part of overall customer service and distribution strategy. These measures could help in rapid migration of customers to Internet banking, resulting in considerable savings in operating costs for banks.
Keywords:
Australia, Banking, Consumer behaviour, Internet
Article Type:
Research paper