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Article Information:
Title:
Digital reference: a case study of question types in an academic library
Author(s):
Wendy Diamond, Barbara Pease
Journal:
Year:
2001
Volume:
Issue:
Page:
210 - 219
ISSN:
0090-7324
DOI:
10.1108/EUM0000000005663
Publisher:
MCB UP Ltd
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Abstract:
An analysis of reference questions received by the digital reference service of a medium-sized academic library over a two-year period showed that the service could handle the full range of simple to complex questions typically asked at a physical reference desk. Because broad or complex questions can be difficult to answer remotely, suggests a strategy for improving the process of answering such questions in the digital environment.
Keywords:
Academic libraries, Electronic mail, Electronics, Information retrieval, Reference services
Article Type:
General review