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On the desirableness of personal relations between librarians and readers: the past and future of reference service
David Tyckoson
2003
12 - 16
0090-7324
10.1108/00907320310460834
MCB UP Ltd
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Presents a strong argument that the future of reference is part of an evolutionary process and that, by understanding the relationship of reference service to the library and of the library to its community, one can better understand how those relationships will evolve in the future. Notes that the four functions for reference librarians, as defined by Samuel Swett Green in 1876, remain the core of reference service today.
Change, Community relations, Evolution, Libraries, References services
Case study