Key Readings
Article: A performance benchmarking study of Indian Railway zones
These Key Readings are taken from the Emerald Management Reviews Database.
1. Appraising job performance - to be or not to be? An Asian dilemma
Shaikh T S
The International Journal of Career Management
(UK)
Vol: 7; Issue: 5;
Year: 1995;
Start Page: 13;
No of Pages: 6;
Keywords:
INDIA,
NATIONAL CULTURES,
PERFORMANCE APPRAISAL,
Style: Case study
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - *,
Readability - *
ISSN: 0955-6214
Reference: 25AA144
2. Customer care at Standard Life Assurance Co. Ltd
Potter D
Managing Service Quality
(UK)
Vol: 5; Issue: 5;
Year: 1995;
Start Page: 16;
No of Pages: 4;
Keywords:
BENCHMARKING,
CUSTOMER SATISFACTION,
CUSTOMER SERVICE,
IMPROVEMENT,
INSURANCE COMPANIES,
STANDARD LIFE,
Style: Case study
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - *,
Readability - *
ISSN: 0960-4529
Reference: 25AA219
3. Investing in India: strategies for tackling bureaucratic hurdles
Kumar S, Thacker-Kumar L
Business Horizons
(USA)
Vol: 39; Issue: 1;
Year: 1996;
Start Page: 10;
No of Pages: 7;
Keywords:
BUREAUCRACY,
FOREIGN INVESTMENT,
INDIA,
JOINT VENTURES,
LOCATION,
PARTNERING,
PERSONNEL,
Style: Case study
Content Indicators:
Research Implication - **,
Practice Implication - ***,
Originality - **,
Readability - ***
ISSN: 0007-6813
Reference: 25AQ576
DOI: 10.1016/S0007-6813(96)90077-4
4. A different use of natural resources (benchmarking and the learning organization)
Dolan S
People Management
(UK)
Vol: 1; Issue: 20;
Year: 1995;
Start Page: 36;
No of Pages: 9;
Keywords:
BENCHMARKING,
ENGLISH NATURE,
GOVERNMENT AGENCIES,
LEARNING ORGANIZATIONS,
Style: Research paper / Case study
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - *,
Readability - **
ISSN: 0031-5761
Reference: 25AA270
5. Forests and economic welfare
Kant S, Nautiyal J C, Berry R A
Journal of Economic Studies
(UK)
Vol: 23; Issue: 2;
Year: 1996;
Start Page: 31;
No of Pages: 13;
Keywords:
DEVELOPING COUNTRIES,
DISTRIBUTION,
FOREST PRODUCTS,
INCOME,
INDIA,
RURAL ECONOMY,
Style: Case study
Content Indicators:
Research Implication - ***,
Practice Implication - **,
Originality - ***,
Readability - ***
ISSN: 0144-3585
Reference: 25AQ367
DOI: 10.1108/01443589610109658
6. Devaluation and the trade balance balance in India: stationarity and cointegration
Buluswar M D, Thompson H, Upadhyaya K P
Applied Economics
(UK)
Vol: 28; Issue: 4;
Year: 1996;
Start Page: 429;
No of Pages: 4;
Keywords:
DEPRECIATION,
INDIA,
INTERNATIONAL TRADE,
MODELS,
Style: Research paper
Content Indicators:
Research Implication - ***,
Practice Implication - **,
Originality - ***,
Readability - **
ISSN: 0003-6846
Reference: 25AR329
DOI: 10.1080/000368496328551
7. Ideas on motivating people, addressing complaints and training (IMPACT): an application of benchmarking
Prior-Smith K, Perrin M
Business Process Re-engineering & Management Journal
(UK)
Vol: 2; Issue: 11;
Year: 1996;
Start Page: 7;
No of Pages: 19;
Keywords:
BENCHMARKING,
COMPLAINTS,
HUMAN RESOURCE MANAGEMENT,
RECOGNITION,
TELEMARKETING,
TRAINING,
Style: Case study
Content Indicators:
Research Implication - *,
Practice Implication - ***,
Originality - *,
Readability - ***
ISSN: 1355-2503
Reference: 25AQ624
DOI: 10.1108/14637159610111455
8. Boom town (software development in Bangalore)
Leung J
Asian Business
(Hong Kong)
Vol: 32; Issue: 6;
Year: 1996;
Start Page: 28;
No of Pages: 7;
Keywords:
BUSINESS PARKS,
GRADUATES,
GROWTH,
INDIA,
MULTINATIONALS,
SOFTWARE COMPANIES,
SOFTWARE DEVELOPMENT,
Style: Viewpoint
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - *,
Readability - **
ISSN: 0254-3729
Reference: 25AR545
9. Certain uncertainty (India)
Karp J, Sanghvi V, Rashid A
Far Eastern Economic Review
(Hong Kong)
Vol: 159; Issue: 22;
Year: 1996;
Start Page: 18;
No of Pages: 6;
Keywords:
FOREIGN INVESTMENT,
INDIA,
POLITICAL PARTIES,
POLITICS,
PROTECTIONISM,
Style: Viewpoint
Content Indicators:
Research Implication - *,
Practice Implication - *,
Originality - *,
Readability - **
ISSN: 0014-7591
Reference: 25AR514
10. Local heroes (benchmarking)
Donaldson E
Personnel Today
(UK)
Year: 1995;
Start Page: 43;
No of Pages: 3;
Keywords:
BENCHMARKING,
LOCAL GOVERNMENT,
ORGANIZATIONAL PERFORMANCE,
PERSONNEL DEPARTMENTS,
Style: Research paper
Content Indicators:
Research Implication - *,
Practice Implication - **,
Originality - *,
Readability - **
ISSN: 0959-5848
Reference: 25AA275