Journal of Facilities ManagementTable of Contents for Journal of Facilities Management. List of articles from the current issue, including Just Accepted (EarlyCite)https://www.emerald.com/insight/publication/issn/1472-5967/vol/22/iss/2?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestJournal of Facilities ManagementEmerald Publishing LimitedJournal of Facilities ManagementJournal of Facilities Managementhttps://www.emerald.com/insight/proxy/containerImg?link=/resource/publication/journal/44c9a7b417f85e52bf25b4834b5654d6/urn:emeraldgroup.com:asset:id:binary:jfm.cover.jpghttps://www.emerald.com/insight/publication/issn/1472-5967/vol/22/iss/2?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestOccupant trust in indoor air quality in a large office building after an emergent wildfirehttps://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0149/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to establish a reliable scale measuring occupants’ levels of environmental trust in their work settings’ indoor air quality and explore the relationship between occupants’ levels of environmental trust and their perceived control over the air quality in their workspace. The authors conducted occupant surveys concerning indoor air quality in an office building, and collected corresponding indoor air quality measurements. Descriptive statistics and correlation analysis results are reported to reveal occupants’ levels of environmental trust and perceived control. Results reveal that psychological perceptions of indoor air quality can be quite neutral, even shortly after an extreme wildfire event resulting in very poor air quality in an urban area. Occupants’ sense of trust that their office building could protect them from harmful air outside, and their belief that the building could protect them from seasonal smoky conditions, each correlated positively with employees’ sense of control over the indoor air quality in their personal workspace. This case study adds to an interdisciplinary understanding for facility managers and organizational leaders concerning a way to measure occupants’ sense of control over the indoor air quality in their building, as well as their environmental trust in terms of how protected they feel from harmful air quality conditions.Occupant trust in indoor air quality in a large office building after an emergent wildfire
Amy Kim, Shuoqi Wang, Lindsay McCunn, Novi T.I. Bramono
Journal of Facilities Management, Vol. 22, No. 2, pp.181-193

This paper aims to establish a reliable scale measuring occupants’ levels of environmental trust in their work settings’ indoor air quality and explore the relationship between occupants’ levels of environmental trust and their perceived control over the air quality in their workspace.

The authors conducted occupant surveys concerning indoor air quality in an office building, and collected corresponding indoor air quality measurements. Descriptive statistics and correlation analysis results are reported to reveal occupants’ levels of environmental trust and perceived control.

Results reveal that psychological perceptions of indoor air quality can be quite neutral, even shortly after an extreme wildfire event resulting in very poor air quality in an urban area. Occupants’ sense of trust that their office building could protect them from harmful air outside, and their belief that the building could protect them from seasonal smoky conditions, each correlated positively with employees’ sense of control over the indoor air quality in their personal workspace.

This case study adds to an interdisciplinary understanding for facility managers and organizational leaders concerning a way to measure occupants’ sense of control over the indoor air quality in their building, as well as their environmental trust in terms of how protected they feel from harmful air quality conditions.

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Occupant trust in indoor air quality in a large office building after an emergent wildfire10.1108/JFM-11-2021-0149Journal of Facilities Management2022-05-25© 2022 Emerald Publishing LimitedAmy KimShuoqi WangLindsay McCunnNovi T.I. BramonoJournal of Facilities Management2222022-05-2510.1108/JFM-11-2021-0149https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0149/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Barriers to the green retrofitting of existing residential buildingshttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the challenges for green retrofitting implementation in existing residential buildings to lower the running cost and achieve a better energy-efficient system. This study adopted a qualitative approach by interviewing conveniently selected 16 construction professionals, made up of architects, quantity surveyors and engineers. Data received were analysed using the content analysis method. The findings revealed that the main barriers to incorporating green retrofitting in the existing residential buildings as the nature of the existing structures, limited knowledge, not being a priority and high costs involved in the process. Moreover, other factors influencing property developers’ decision to apply energy-efficient principles in a residential home include cost (initial capital and maintenance), level of knowledge, nature of the climate in the area, local legislation, more independence and increasing the property’s market value and environmental aspect. This study is limited to South Africa; thus, the literature available was limited. People’s perceptions, either wrong or correct, affect their ability to make an informed decision to adopt green retrofitting principles, thereby denying them the opportunity to reap the associated benefits. Therefore, there is an urgent need for the construction industry stakeholders and government to increase educational opportunities for property owners on the importance of green retrofitting. This study provides the occupants with the possible barriers and problem areas with implementing these principles. They will thus make an informed decision when implementing sustainable design methods.Barriers to the green retrofitting of existing residential buildings
Christopher Amoah, Jeanne Smith
Journal of Facilities Management, Vol. 22, No. 2, pp.194-209

This study aims to examine the challenges for green retrofitting implementation in existing residential buildings to lower the running cost and achieve a better energy-efficient system.

This study adopted a qualitative approach by interviewing conveniently selected 16 construction professionals, made up of architects, quantity surveyors and engineers. Data received were analysed using the content analysis method.

The findings revealed that the main barriers to incorporating green retrofitting in the existing residential buildings as the nature of the existing structures, limited knowledge, not being a priority and high costs involved in the process. Moreover, other factors influencing property developers’ decision to apply energy-efficient principles in a residential home include cost (initial capital and maintenance), level of knowledge, nature of the climate in the area, local legislation, more independence and increasing the property’s market value and environmental aspect.

This study is limited to South Africa; thus, the literature available was limited.

People’s perceptions, either wrong or correct, affect their ability to make an informed decision to adopt green retrofitting principles, thereby denying them the opportunity to reap the associated benefits. Therefore, there is an urgent need for the construction industry stakeholders and government to increase educational opportunities for property owners on the importance of green retrofitting.

This study provides the occupants with the possible barriers and problem areas with implementing these principles. They will thus make an informed decision when implementing sustainable design methods.

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Barriers to the green retrofitting of existing residential buildings10.1108/JFM-12-2021-0155Journal of Facilities Management2022-05-19© 2022 Christopher Amoah and Jeanne Smith.Christopher AmoahJeanne SmithJournal of Facilities Management2222022-05-1910.1108/JFM-12-2021-0155https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0155/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Christopher Amoah and Jeanne Smith.http://creativecommons.org/licences/by/4.0/legalcode
Inclusiveness assessment tool for disabled persons in higher education facilitieshttps://www.emerald.com/insight/content/doi/10.1108/JFM-08-2021-0086/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGlobally, there is a growing proportion of disabled people as a result of different circumstances. This growth generates attention and leads to ways to integrate the affected population into society. Addressing such disability and integration is particularly important at buildings level, enabling and expanding the scope of activities for people with disabilities (PWDs). The rising number of PWDs and the need to integrate them into society create a need for action to improve their living condition and integration into society. This study aims to examine the issue of accessibility for PWDs in higher education facilities in Qatar. Addressing accessibility at buildings level is particularly important in higher education because it enables inclusion in training and education and increases the potential for productive engagement in society. The study aims to develop an objective tool to assess and measure accessibility in educational institutions. Five selected buildings were examined and evaluated at Qatar University based on proximity, multi-use, vertical and horizontal circulation availability. The survey respondents were randomly selected. An existing assessment method was used in surveying respondents, including those with and without disabilities. A comparative study was conducted to explore the discrepancy between facility users with and without disability, indicating the gap in existing tools. The developed tool generates the same outcome when conducted by different assessors, indicating the level of compliance and percentage met as a benefit, not a focus. It allows professionals and non-professionals with minimal experience to conduct the assessment.Inclusiveness assessment tool for disabled persons in higher education facilities
Ahmad Mohammad Ahmad, Shimaa Abdelkarim, Maryam Al-Nuaimi, Nancy Makhoul, Lizmol Mathew, Shaibu Garba
Journal of Facilities Management, Vol. 22, No. 2, pp.210-233

Globally, there is a growing proportion of disabled people as a result of different circumstances. This growth generates attention and leads to ways to integrate the affected population into society. Addressing such disability and integration is particularly important at buildings level, enabling and expanding the scope of activities for people with disabilities (PWDs). The rising number of PWDs and the need to integrate them into society create a need for action to improve their living condition and integration into society. This study aims to examine the issue of accessibility for PWDs in higher education facilities in Qatar.

Addressing accessibility at buildings level is particularly important in higher education because it enables inclusion in training and education and increases the potential for productive engagement in society. The study aims to develop an objective tool to assess and measure accessibility in educational institutions. Five selected buildings were examined and evaluated at Qatar University based on proximity, multi-use, vertical and horizontal circulation availability. The survey respondents were randomly selected. An existing assessment method was used in surveying respondents, including those with and without disabilities.

A comparative study was conducted to explore the discrepancy between facility users with and without disability, indicating the gap in existing tools.

The developed tool generates the same outcome when conducted by different assessors, indicating the level of compliance and percentage met as a benefit, not a focus. It allows professionals and non-professionals with minimal experience to conduct the assessment.

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Inclusiveness assessment tool for disabled persons in higher education facilities10.1108/JFM-08-2021-0086Journal of Facilities Management2022-05-31© 2022 Emerald Publishing LimitedAhmad Mohammad AhmadShimaa AbdelkarimMaryam Al-NuaimiNancy MakhoulLizmol MathewShaibu GarbaJournal of Facilities Management2222022-05-3110.1108/JFM-08-2021-0086https://www.emerald.com/insight/content/doi/10.1108/JFM-08-2021-0086/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
The relationship between firm risk, capital structure, cost of equity capital, and social and environmental sustainability during the COVID-19 pandemichttps://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0148/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the relationship between firm risk, capital structure, cost of equity capital and social and environmental sustainability during the COVID-19 pandemic for companies listed on Tehran Stock Exchange. To this aim, the information about 190 companies in 2014–2020 was retrieved to be analyzed. The total risk and systematic risk were used as the indicators of company risk; the industry-adjusted earnings price ratio (IndEP) and GORDON were used for the cost of equity capital. To measure social sustainability and environmental sustainability, the procedure suggested by Arianpoor and Salehi (2020) was used. Underleveraged firms have had a lower total risk during the COVID-19 pandemic, while overleveraged firms have not had a higher risk during this time. In overleveraged firms, using systematic risk has a negative impact on social sustainability during the COVID-19 pandemic. In overleveraged firms, using total risk and systematic risk has a significant negative impact on environmental sustainability in the pandemic. Besides, overleveraged firms have a lower cost of equity capital (IndEP) during COVID-19. To the best of the authors’ knowledge, no similar study has so far examined the joint impact of COVID-19 and corporate risk on social and environmental sustainability and also the joint impact of COVID-19 and capital structure on the cost of equity. This study contributes to the related literature by providing corporations with insightful post-pandemic directions on capital structure decisions and social and environmental activities. Furthermore, this research and the relevant findings can help understand and develop social responsibility in Iran as a developing country.The relationship between firm risk, capital structure, cost of equity capital, and social and environmental sustainability during the COVID-19 pandemic
Arash Arianpoor, Seyyed Sajjad Naeimi Tajdar
Journal of Facilities Management, Vol. 22, No. 2, pp.234-255

This study aims to explore the relationship between firm risk, capital structure, cost of equity capital and social and environmental sustainability during the COVID-19 pandemic for companies listed on Tehran Stock Exchange.

To this aim, the information about 190 companies in 2014–2020 was retrieved to be analyzed. The total risk and systematic risk were used as the indicators of company risk; the industry-adjusted earnings price ratio (IndEP) and GORDON were used for the cost of equity capital. To measure social sustainability and environmental sustainability, the procedure suggested by Arianpoor and Salehi (2020) was used.

Underleveraged firms have had a lower total risk during the COVID-19 pandemic, while overleveraged firms have not had a higher risk during this time. In overleveraged firms, using systematic risk has a negative impact on social sustainability during the COVID-19 pandemic. In overleveraged firms, using total risk and systematic risk has a significant negative impact on environmental sustainability in the pandemic. Besides, overleveraged firms have a lower cost of equity capital (IndEP) during COVID-19.

To the best of the authors’ knowledge, no similar study has so far examined the joint impact of COVID-19 and corporate risk on social and environmental sustainability and also the joint impact of COVID-19 and capital structure on the cost of equity. This study contributes to the related literature by providing corporations with insightful post-pandemic directions on capital structure decisions and social and environmental activities. Furthermore, this research and the relevant findings can help understand and develop social responsibility in Iran as a developing country.

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The relationship between firm risk, capital structure, cost of equity capital, and social and environmental sustainability during the COVID-19 pandemic10.1108/JFM-11-2021-0148Journal of Facilities Management2022-06-10© 2022 Emerald Publishing LimitedArash ArianpoorSeyyed Sajjad Naeimi TajdarJournal of Facilities Management2222022-06-1010.1108/JFM-11-2021-0148https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0148/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Drivers of facility management strategies used in multi-tenanted office buildings in Ghanahttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0156/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to assess the facilities management (FM) strategies used in multi-tenanted purpose-built office buildings (Mt-POBs) in Ghana and the drivers that influence the decision to use such strategies. This study was conducted via a survey and key informant interviews. The survey was conducted using a questionnaire targeted at 65 multi-tenanted office building owners in the Greater Accra region. The data from the survey revealed the views of building owners on FM strategy and the extent to which 20 facility management decision drivers influenced their decisions to use a particular strategy and the responses were descriptively analysed. The key informant interviews were conducted among six leaders of the property owners’ association who use in-house FM to further understand their perspectives and decisions on using such strategy. The interviews were conducted over telephone using an interview guide and analysed using thematic analysis. The results showed that 88% of Mt-POBs in Ghana are managed in-house. The results also showed that the decision to use the in-house strategy was driven by the innovative, strategic and cost-saving advantages associated with the in-house strategy. This study shows the factors that drive the decision of multi-tenanted office building owners in Ghana to use the in-house strategy. The findings of this study will be useful for prospective owners of office buildings in Ghana.Drivers of facility management strategies used in multi-tenanted office buildings in Ghana
Oliver Tannor, Elvis Attakora-Amaniampong, Emmanuel Kanchebe Derbile
Journal of Facilities Management, Vol. 22, No. 2, pp.256-274

This study aims to assess the facilities management (FM) strategies used in multi-tenanted purpose-built office buildings (Mt-POBs) in Ghana and the drivers that influence the decision to use such strategies.

This study was conducted via a survey and key informant interviews. The survey was conducted using a questionnaire targeted at 65 multi-tenanted office building owners in the Greater Accra region. The data from the survey revealed the views of building owners on FM strategy and the extent to which 20 facility management decision drivers influenced their decisions to use a particular strategy and the responses were descriptively analysed. The key informant interviews were conducted among six leaders of the property owners’ association who use in-house FM to further understand their perspectives and decisions on using such strategy. The interviews were conducted over telephone using an interview guide and analysed using thematic analysis.

The results showed that 88% of Mt-POBs in Ghana are managed in-house. The results also showed that the decision to use the in-house strategy was driven by the innovative, strategic and cost-saving advantages associated with the in-house strategy.

This study shows the factors that drive the decision of multi-tenanted office building owners in Ghana to use the in-house strategy. The findings of this study will be useful for prospective owners of office buildings in Ghana.

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Drivers of facility management strategies used in multi-tenanted office buildings in Ghana10.1108/JFM-12-2021-0156Journal of Facilities Management2022-06-08© 2022 Emerald Publishing LimitedOliver TannorElvis Attakora-AmaniampongEmmanuel Kanchebe DerbileJournal of Facilities Management2222022-06-0810.1108/JFM-12-2021-0156https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0156/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Smart design of energy-saving and water-saving facilities: a perspective of emotional factorshttps://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0144/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to answer these questions: “Is the public adopting energy-saving and water-saving facilities because they want to save energy and water in their psychological perception?”, “Is it convenient to use energy-saving and water-saving facilities?”, “If the inductive design of energy-saving and water-saving facilities attracts the public’s interest, the public is it more willing to install energy-saving and water-saving facilities in a widespread manner?” and “Can inductive energy-saving and water-saving facilities be introduced into the smart manufacturing system of manufacturing industries that require a lot of water to effectively save water and save costs for the company?”. This paper aims to investigate the attitudes of employees toward using energy-saving and water-saving facilities by constructing a questionnaire based on the ABC (Affect, Behavior, Cognition) model to survey the attitudes of employees from the Southern and Eastern of Taiwan and establishing a structural equation modeling (SEM) to examine the relationship between affect, behavior and cognition while using energy-saving and water-saving facilities. There are some findings in this paper that the affective design have a strongly significant positive impact for using energy-saving and water-saving facility in the proposed model. People are willing to use energy-saving and water-saving facilities but are more willing to adopt those energy-saving and water-saving products of smart designs, as those take into account the emotional factors. The critical factor for the public to adopt energy-saving and water-saving facilities is smart design, which incorporates emotional elements. There are still some limitations of this study that the ABC model can only be used as a psychological discussion, and the development and design of related facilities still needs to be jointly developed with professionals in related technical fields. The introduction of induction water supply facilities needs to be considered while the company introduces the design of the smart manufacturing system. Therefore, professionals related to induction water supply should participate in the planning at the initial stage of the company's concept of introducing the smart manufacturing system. On the practical side, based on preliminary research conclusions, this study proposes to introduce inductive water supply into smart manufacturing systems for manufacturing companies that require a lot of water in their manufacturing processes. In practice, the company can actually save a lot of water, thereby saving costs and reducing waste water discharge. The results of this study show that the public has a cognition of energy-saving and water-saving. However, there is a Chinese proverb that “easy to know and hard to do”, when actually using facilities, convenience is an important consideration for public. Smart facilities of energy-saving and water-saving, in addition to the benefits of energy-saving and water-saving, it is easy to use, and interacts with users through inductive water supply, which can more emotionally attract people's willingness to use. This study found that smart facilities, which can more emotionally attract people's willingness to use. On the academic side, this study proves that using the ABC theory to explore the public’s psychological affective, behavior and cognition response to the use of facilities is a very suitable method. On the practical side, based on preliminary research conclusions, this study proposes to introduce inductive water supply into smart manufacturing systems for manufacturing companies that require a lot of water in their manufacturing processes. In practice, the company can actually save a lot of water, thereby saving costs and reducing waste water discharge.Smart design of energy-saving and water-saving facilities: a perspective of emotional factors
Kuei-Chen Chiu
Journal of Facilities Management, Vol. 22, No. 2, pp.275-294

This paper aims to answer these questions: “Is the public adopting energy-saving and water-saving facilities because they want to save energy and water in their psychological perception?”, “Is it convenient to use energy-saving and water-saving facilities?”, “If the inductive design of energy-saving and water-saving facilities attracts the public’s interest, the public is it more willing to install energy-saving and water-saving facilities in a widespread manner?” and “Can inductive energy-saving and water-saving facilities be introduced into the smart manufacturing system of manufacturing industries that require a lot of water to effectively save water and save costs for the company?”.

This paper aims to investigate the attitudes of employees toward using energy-saving and water-saving facilities by constructing a questionnaire based on the ABC (Affect, Behavior, Cognition) model to survey the attitudes of employees from the Southern and Eastern of Taiwan and establishing a structural equation modeling (SEM) to examine the relationship between affect, behavior and cognition while using energy-saving and water-saving facilities.

There are some findings in this paper that the affective design have a strongly significant positive impact for using energy-saving and water-saving facility in the proposed model. People are willing to use energy-saving and water-saving facilities but are more willing to adopt those energy-saving and water-saving products of smart designs, as those take into account the emotional factors. The critical factor for the public to adopt energy-saving and water-saving facilities is smart design, which incorporates emotional elements.

There are still some limitations of this study that the ABC model can only be used as a psychological discussion, and the development and design of related facilities still needs to be jointly developed with professionals in related technical fields. The introduction of induction water supply facilities needs to be considered while the company introduces the design of the smart manufacturing system. Therefore, professionals related to induction water supply should participate in the planning at the initial stage of the company's concept of introducing the smart manufacturing system.

On the practical side, based on preliminary research conclusions, this study proposes to introduce inductive water supply into smart manufacturing systems for manufacturing companies that require a lot of water in their manufacturing processes. In practice, the company can actually save a lot of water, thereby saving costs and reducing waste water discharge.

The results of this study show that the public has a cognition of energy-saving and water-saving. However, there is a Chinese proverb that “easy to know and hard to do”, when actually using facilities, convenience is an important consideration for public. Smart facilities of energy-saving and water-saving, in addition to the benefits of energy-saving and water-saving, it is easy to use, and interacts with users through inductive water supply, which can more emotionally attract people's willingness to use.

This study found that smart facilities, which can more emotionally attract people's willingness to use. On the academic side, this study proves that using the ABC theory to explore the public’s psychological affective, behavior and cognition response to the use of facilities is a very suitable method. On the practical side, based on preliminary research conclusions, this study proposes to introduce inductive water supply into smart manufacturing systems for manufacturing companies that require a lot of water in their manufacturing processes. In practice, the company can actually save a lot of water, thereby saving costs and reducing waste water discharge.

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Smart design of energy-saving and water-saving facilities: a perspective of emotional factors10.1108/JFM-11-2021-0144Journal of Facilities Management2022-06-16© 2022 Emerald Publishing LimitedKuei-Chen ChiuJournal of Facilities Management2222022-06-1610.1108/JFM-11-2021-0144https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0144/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Proposed flood evacuation routes for heritage areas based on spatial configuration analysis: a case study of Penang, Malaysiahttps://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0137/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBecause of the global increase of climate change effects, floods are becoming more frequent and severer, especially in urban areas of coastal cities and islands where floodplains have turned into buildings because of rapid urbanisation, leading to a higher risk of damages. Urban heritage areas should be highly considered in the time of evacuation because of the vulnerability of streets and buildings and limitations on taking counteractions. Given these limitations, this study aims to propose a network of potential evacuation routes based on spatial configuration analysis of the heritage areas. Penang Island's heritage site, namely, George Town, located on the northwest coast of Malaysia, is chosen as the case study. By using an approach of spatial configuration analysis using space syntax techniques in addition to considering the potential starting points for evacuation and flood risk map of the area, this study analysed the area's street network values for evacuation function during flood crisis time. Potential evacuation routes were identified for flood disasters in the George Town heritage area. Furthermore, the proposed evacuation routes were evaluated in terms of time for evacuation by metric step-depth analysis of space syntax. A few studies have focused on practical guidelines for evacuation routes based on spatial configuration analysis, an important yet neglected approach in this regard, especially concerning urban island areas. This study can contribute to providing strategies to reduce vulnerability and casualties in urban heritage areas.Proposed flood evacuation routes for heritage areas based on spatial configuration analysis: a case study of Penang, Malaysia
Mina Safizadeh, Massoomeh Hedayati Marzbali, Aldrin Abdullah, Nor Zarifah Maliki
Journal of Facilities Management, Vol. 22, No. 2, pp.295-309

Because of the global increase of climate change effects, floods are becoming more frequent and severer, especially in urban areas of coastal cities and islands where floodplains have turned into buildings because of rapid urbanisation, leading to a higher risk of damages. Urban heritage areas should be highly considered in the time of evacuation because of the vulnerability of streets and buildings and limitations on taking counteractions. Given these limitations, this study aims to propose a network of potential evacuation routes based on spatial configuration analysis of the heritage areas.

Penang Island's heritage site, namely, George Town, located on the northwest coast of Malaysia, is chosen as the case study. By using an approach of spatial configuration analysis using space syntax techniques in addition to considering the potential starting points for evacuation and flood risk map of the area, this study analysed the area's street network values for evacuation function during flood crisis time.

Potential evacuation routes were identified for flood disasters in the George Town heritage area. Furthermore, the proposed evacuation routes were evaluated in terms of time for evacuation by metric step-depth analysis of space syntax.

A few studies have focused on practical guidelines for evacuation routes based on spatial configuration analysis, an important yet neglected approach in this regard, especially concerning urban island areas. This study can contribute to providing strategies to reduce vulnerability and casualties in urban heritage areas.

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Proposed flood evacuation routes for heritage areas based on spatial configuration analysis: a case study of Penang, Malaysia10.1108/JFM-11-2021-0137Journal of Facilities Management2022-06-16© 2020 Emerald Publishing LimitedMina SafizadehMassoomeh Hedayati MarzbaliAldrin AbdullahNor Zarifah MalikiJournal of Facilities Management2222022-06-1610.1108/JFM-11-2021-0137https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0137/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2020 Emerald Publishing Limited
Exploring influencing factors for private sector participation in PPP power projects: case of Ghanahttps://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestDemand for private investment in infrastructure, notably in the power sector remains high, and this is anticipated to expand with the passage of time. Very little research currently exists on the power sector and specifically the private sector influencing factors (PSIFs) for entering into public–private partnerships (PPPs). The purpose of this study is to explore influencing factors for private sector participation in PPP power projects in Ghana. Using purposive and snowball sampling techniques, questionnaires were used to gather responses from experts in the PPP power sector domain in a two-round Delphi survey. Reliability analysis was conducted using Cronbach’s alpha coefficient and level of agreement tested using Kendall’s concordance. Mean score ranking, analysis of variance (ANOVA) and Chi-square test were the main analysis conducted on the influencing factors. The most significant PSIFs were: obtaining of investment support; improvement in private sector’s international image; synergy with public sector; sharing of risks; and gaining of profits. From ANOVA results, all the influencing factors had no significant different perception between the number of years in PPP practice and the motivations for the private sector entering into PPP power projects. Using Chi-square, the association between the variables indicated they were statistically significant. The findings in this study are significant for multinational power generation firms that seek to enter the Ghanaian energy sector to help fill the generation gap and deficit. The output of this research contributes to the checklist of influencing factors for private sector participation in PPP power projects and enhances the development of PPP practice.Exploring influencing factors for private sector participation in PPP power projects: case of Ghana
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John Edwards
Journal of Facilities Management, Vol. 22, No. 2, pp.310-324

Demand for private investment in infrastructure, notably in the power sector remains high, and this is anticipated to expand with the passage of time. Very little research currently exists on the power sector and specifically the private sector influencing factors (PSIFs) for entering into public–private partnerships (PPPs). The purpose of this study is to explore influencing factors for private sector participation in PPP power projects in Ghana.

Using purposive and snowball sampling techniques, questionnaires were used to gather responses from experts in the PPP power sector domain in a two-round Delphi survey. Reliability analysis was conducted using Cronbach’s alpha coefficient and level of agreement tested using Kendall’s concordance. Mean score ranking, analysis of variance (ANOVA) and Chi-square test were the main analysis conducted on the influencing factors.

The most significant PSIFs were: obtaining of investment support; improvement in private sector’s international image; synergy with public sector; sharing of risks; and gaining of profits. From ANOVA results, all the influencing factors had no significant different perception between the number of years in PPP practice and the motivations for the private sector entering into PPP power projects. Using Chi-square, the association between the variables indicated they were statistically significant.

The findings in this study are significant for multinational power generation firms that seek to enter the Ghanaian energy sector to help fill the generation gap and deficit.

The output of this research contributes to the checklist of influencing factors for private sector participation in PPP power projects and enhances the development of PPP practice.

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Exploring influencing factors for private sector participation in PPP power projects: case of Ghana10.1108/JFM-11-2021-0140Journal of Facilities Management2022-07-27© 2022 Emerald Publishing LimitedAugustine Senanu Komla KukahDe-Graft Owusu-ManuEdward BaduDavid John EdwardsJournal of Facilities Management2222022-07-2710.1108/JFM-11-2021-0140https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2021-0140/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
A bi-objective aircraft maintenance routing problem based on flying hours to efficient use of available fleethttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2022-0018/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe proposed model aims to consider the flying hours as a criterion to initiate maintenance operation. Based on this condition, aircraft must be checked before flying hours threshold is met. After receiving maintenance service, the model ignores previous flying hours and the aircraft can keep on flying until the threshold value is reached again. Moreover, the model considers aircraft age and efficiency to assign them to flights. The aircraft maintenance routing problem (AMRP), as one of the most important problems in the aviation industry, determines the optimal route for each aircraft along with meeting maintenance requirements. This paper presents a bi-objective mixed-integer programming model for AMRP in which several criteria such as aircraft efficiency and ferrying flights are considered. As the solution approaches, epsilon-constraint method and a non-dominated sorting genetic algorithm (NSGA-II), including a new initializing algorithm, are used. To verify the efficiency of NSGA-II, 31 test problems in different scales are solved using NSGA-II and GAMS. The results show that the optimality gap in NSGA-II is less than 0.06%. Finally, the model was solved based on real data of American Eagle Airlines extracted from Kaggle datasets. The authors confirm that it is an original paper, has not been published elsewhere and is not currently under consideration of any other journal.A bi-objective aircraft maintenance routing problem based on flying hours to efficient use of available fleet
Hiwa Esmaeilzadeh, Alireza Rashidi Komijan, Hamed Kazemipoor, Mohammad Fallah, Reza Tavakkoli-Moghaddam
Journal of Facilities Management, Vol. 22, No. 2, pp.325-344

The proposed model aims to consider the flying hours as a criterion to initiate maintenance operation. Based on this condition, aircraft must be checked before flying hours threshold is met. After receiving maintenance service, the model ignores previous flying hours and the aircraft can keep on flying until the threshold value is reached again. Moreover, the model considers aircraft age and efficiency to assign them to flights.

The aircraft maintenance routing problem (AMRP), as one of the most important problems in the aviation industry, determines the optimal route for each aircraft along with meeting maintenance requirements. This paper presents a bi-objective mixed-integer programming model for AMRP in which several criteria such as aircraft efficiency and ferrying flights are considered.

As the solution approaches, epsilon-constraint method and a non-dominated sorting genetic algorithm (NSGA-II), including a new initializing algorithm, are used. To verify the efficiency of NSGA-II, 31 test problems in different scales are solved using NSGA-II and GAMS. The results show that the optimality gap in NSGA-II is less than 0.06%. Finally, the model was solved based on real data of American Eagle Airlines extracted from Kaggle datasets.

The authors confirm that it is an original paper, has not been published elsewhere and is not currently under consideration of any other journal.

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A bi-objective aircraft maintenance routing problem based on flying hours to efficient use of available fleet10.1108/JFM-02-2022-0018Journal of Facilities Management2022-07-26© 2022 Emerald Publishing LimitedHiwa EsmaeilzadehAlireza Rashidi KomijanHamed KazemipoorMohammad FallahReza Tavakkoli-MoghaddamJournal of Facilities Management2222022-07-2610.1108/JFM-02-2022-0018https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2022-0018/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
As-is facility management approach using LiDAR-based building information modelling: a case study in Egypthttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0001/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCurrent research efforts exhibit a surge imperative for a building information modelling (BIM) approach that embodies a repository of all relevant data of existing building components while monitoring and consistently recording numerous components’ functions throughout its lifecycle, especially in Egypt. This research paper aims to develop an integrated as-is BIM-facility management (FM) information model for the existing building’s components via a case study, depicting a repository for historical data and knowledge amassed from inspections and conveying maintenance decisions automatically during the FM practices. The developed approach pursues four successive steps: data acquisition and processing of building components; components recognition from point clouds; modelling scanned point clouds; and quick response code information transfer to BIM components. The proposed approach incorporates the as-is BIM with the building components’ as-is FM information to portray a repository for historical data and knowledge collected from inspections to proactively benefit facility managers in simplifying, expediting and enhancing maintenance decisions automatically during FM practices. This paper presents a digital alternative to manual maintenance recordkeeping concerning building components to retrieve their as-is and historical data using a case study in Egypt. This paper proposes a broad scan to as-is information BIM approach for the existing building’s components to condone maintenance interventions using a versatile, affordable, readily available and multi-functional method for scanning the building’s components using a handheld tool.As-is facility management approach using LiDAR-based building information modelling: a case study in Egypt
Ahmed Gouda Mohamed, Amr Mousa
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Current research efforts exhibit a surge imperative for a building information modelling (BIM) approach that embodies a repository of all relevant data of existing building components while monitoring and consistently recording numerous components’ functions throughout its lifecycle, especially in Egypt. This research paper aims to develop an integrated as-is BIM-facility management (FM) information model for the existing building’s components via a case study, depicting a repository for historical data and knowledge amassed from inspections and conveying maintenance decisions automatically during the FM practices.

The developed approach pursues four successive steps: data acquisition and processing of building components; components recognition from point clouds; modelling scanned point clouds; and quick response code information transfer to BIM components.

The proposed approach incorporates the as-is BIM with the building components’ as-is FM information to portray a repository for historical data and knowledge collected from inspections to proactively benefit facility managers in simplifying, expediting and enhancing maintenance decisions automatically during FM practices.

This paper presents a digital alternative to manual maintenance recordkeeping concerning building components to retrieve their as-is and historical data using a case study in Egypt. This paper proposes a broad scan to as-is information BIM approach for the existing building’s components to condone maintenance interventions using a versatile, affordable, readily available and multi-functional method for scanning the building’s components using a handheld tool.

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As-is facility management approach using LiDAR-based building information modelling: a case study in Egypt10.1108/JFM-01-2022-0001Journal of Facilities Management2022-10-06© 2022 Emerald Publishing LimitedAhmed Gouda MohamedAmr MousaJournal of Facilities Managementahead-of-printahead-of-print2022-10-0610.1108/JFM-01-2022-0001https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0001/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Relationship between COVID 19 prevention and panic and distress tolerance, spiritual intelligence and happiness in undergraduate, postgraduate accounting studentshttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0005/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the relationship between prevention and panic of COVID-19 and distress tolerance, happiness and emotional intelligence (EI) in undergraduate and postgraduate accounting students in Iraq. In other words, this study seeks to answer whether or not different types of prevention and fear of COVID-19 can lead to improved distress tolerance, happiness and EI. The study’s statistical population comprises 298 undergraduate and 138 postgraduate students in Iraq who were selected as the sample size using the Cochran sampling method. In this study, partial least squares regression (PLS) have been used to investigate the effect of independent variables on the dependent variable. The results showed a positive and significant relationship between COVID-19 prevention and distress tolerance and happiness, but no significant relationship was observed between COVID-19 prevention and EI. Also, no significant relationship was observed between fear of COVID-19 and distress tolerance and happiness, but there was a positive and significant relationship between fear of COVID-19 and EI. The present study’s results can provide valuable information to everyone and help the development of science and knowledge because so far, and to the best of the authors’ knowledge, no research has examined the impact of prevention and panic of COVID-19 on distress tolerance, happiness and EI in students.Relationship between COVID 19 prevention and panic and distress tolerance, spiritual intelligence and happiness in undergraduate, postgraduate accounting students
Mahdi Salehi, Mahmoud Lari DashtBayaz, Eisa Abyaz
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the relationship between prevention and panic of COVID-19 and distress tolerance, happiness and emotional intelligence (EI) in undergraduate and postgraduate accounting students in Iraq. In other words, this study seeks to answer whether or not different types of prevention and fear of COVID-19 can lead to improved distress tolerance, happiness and EI.

The study’s statistical population comprises 298 undergraduate and 138 postgraduate students in Iraq who were selected as the sample size using the Cochran sampling method. In this study, partial least squares regression (PLS) have been used to investigate the effect of independent variables on the dependent variable.

The results showed a positive and significant relationship between COVID-19 prevention and distress tolerance and happiness, but no significant relationship was observed between COVID-19 prevention and EI. Also, no significant relationship was observed between fear of COVID-19 and distress tolerance and happiness, but there was a positive and significant relationship between fear of COVID-19 and EI.

The present study’s results can provide valuable information to everyone and help the development of science and knowledge because so far, and to the best of the authors’ knowledge, no research has examined the impact of prevention and panic of COVID-19 on distress tolerance, happiness and EI in students.

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Relationship between COVID 19 prevention and panic and distress tolerance, spiritual intelligence and happiness in undergraduate, postgraduate accounting students10.1108/JFM-01-2022-0005Journal of Facilities Management2023-01-10© 2022 Emerald Publishing LimitedMahdi SalehiMahmoud Lari DashtBayazEisa AbyazJournal of Facilities Managementahead-of-printahead-of-print2023-01-1010.1108/JFM-01-2022-0005https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0005/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Barriers and solutions in adopting public–private partnerships in road transportation infrastructure projects for developing countries: results of a Delphi survey in Iranhttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0007/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestSustainable economic growth in both developed and developing countries requires the restructuring and expansion of road transportation infrastructures (RTIs). However, RTIs are always subject to high costs and delays, especially in developing countries with fewer resources than developed ones. Cost overruns and inaccurate forecasts usually lead to project failures. In this regard, some governments in developing countries have adopted public–private partnerships (PPPs) to deliver RTI projects with very positive outcomes. However, academic research has not yet studied the most recurring barriers and associated solutions to adopting PPPs in RTIs particularly for developing countries. This paper aims to fill up this knowledge gap in the existing literature. A Delphi survey method involving 103 experts in RTIs based in Iran was implemented. Results indicated that the most perceived barriers to applying PPPs in RTIs in developing countries are linked to political, legal and economic factors. Ten other experts also participated in semistructured interviews, which were thematically analyzed to provide practical effective solutions for overcoming those identified barriers. The findings indicated that all the presented barriers achieved above-average scores and could be considered severe obstacles of applying PPPs in RTIs for developing countries. In terms of barriers and solutions reported, these seem to converge on three profound elements: political stability, legal framework and conjoint management. To the best of the authors’ knowledge, this is the first-ever research study regarding the barriers to adopting PPPs in delivering RTI projects for developing countries. Practical recommendations for overcoming these perceived barriers and achieving better implementation of PPPs in RTIs for developing countries were advocated. This work has contributed to the extant PPP theory as the management of coproduction in delivering RTI projects.Barriers and solutions in adopting public–private partnerships in road transportation infrastructure projects for developing countries: results of a Delphi survey in Iran
Daniel W. M. Chan, Dher Abdul Hadi Sadeq, Aqeel Mohammed Fadhil, Matteo Cristofaro, Hadi Sarvari
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Sustainable economic growth in both developed and developing countries requires the restructuring and expansion of road transportation infrastructures (RTIs). However, RTIs are always subject to high costs and delays, especially in developing countries with fewer resources than developed ones. Cost overruns and inaccurate forecasts usually lead to project failures. In this regard, some governments in developing countries have adopted public–private partnerships (PPPs) to deliver RTI projects with very positive outcomes. However, academic research has not yet studied the most recurring barriers and associated solutions to adopting PPPs in RTIs particularly for developing countries. This paper aims to fill up this knowledge gap in the existing literature.

A Delphi survey method involving 103 experts in RTIs based in Iran was implemented. Results indicated that the most perceived barriers to applying PPPs in RTIs in developing countries are linked to political, legal and economic factors. Ten other experts also participated in semistructured interviews, which were thematically analyzed to provide practical effective solutions for overcoming those identified barriers.

The findings indicated that all the presented barriers achieved above-average scores and could be considered severe obstacles of applying PPPs in RTIs for developing countries. In terms of barriers and solutions reported, these seem to converge on three profound elements: political stability, legal framework and conjoint management.

To the best of the authors’ knowledge, this is the first-ever research study regarding the barriers to adopting PPPs in delivering RTI projects for developing countries. Practical recommendations for overcoming these perceived barriers and achieving better implementation of PPPs in RTIs for developing countries were advocated. This work has contributed to the extant PPP theory as the management of coproduction in delivering RTI projects.

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Barriers and solutions in adopting public–private partnerships in road transportation infrastructure projects for developing countries: results of a Delphi survey in Iran10.1108/JFM-01-2022-0007Journal of Facilities Management2022-12-02© 2022 Emerald Publishing LimitedDaniel W. M. ChanDher Abdul Hadi SadeqAqeel Mohammed FadhilMatteo CristofaroHadi SarvariJournal of Facilities Managementahead-of-printahead-of-print2022-12-0210.1108/JFM-01-2022-0007https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0007/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Environmental and socio-psychological drivers of building users’ behaviours: a case study of tertiary institutional offices in Aucklandhttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0011/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestBetter identification of comfort preferences and occupant behaviour drivers is expected to improve buildings’ user-centred designs and energy operations. To understand the underline drivers of occupant behaviours in office buildings, this study aims to evaluate the inter-relationships among occupant energy behaviours, indoor environmental quality satisfaction, user control and social-psychological factors influencing occupant behaviours in New Zealand offices. Using an occupant perception survey, this study identifies the occupant behaviour patterns based on multi-domain comfort preferences. A case study was conducted in five office spaces of a university in Auckland, New Zealand. Data were collected from 52 occupants and analysed using descriptive and binary logistic regression analysis. Indoor environmental quality, user control, motivational, opportunity and ability factors were the independent variables considered. A model to predict the behaviours using environmental, building and social-psychological aspects was developed. The results showed that the primary sources of indoor environmental quality discomfort were related to thermal and air quality, while occupants’ indoor environmental quality satisfaction correlated with their comfort preferences. The outcomes emphasise how the connection between building systems and occupants’ comfort preferences affect the choice of occupant behaviours in offices. Also, the primary occupant behaviours were drinking hot and cold beverages, opening/closing windows and internal doors and adjusting clothing. The binary logistic regression analysis showed that occupants’ perceived user control satisfaction is the main driver for increasing window actions. No other independent variable showed a statistically significant association with other behaviours. This study adopted a novel approach to assess the combined effects of comfort preferences, occupant energy behaviours and various environmental, building and socio-psychological factors for modelling energy-saving behaviours in office buildings.Environmental and socio-psychological drivers of building users’ behaviours: a case study of tertiary institutional offices in Auckland
Achini Shanika Weerasinghe, Eziaku Onyeizu Rasheed, James Olabode Bamidele Rotimi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Better identification of comfort preferences and occupant behaviour drivers is expected to improve buildings’ user-centred designs and energy operations. To understand the underline drivers of occupant behaviours in office buildings, this study aims to evaluate the inter-relationships among occupant energy behaviours, indoor environmental quality satisfaction, user control and social-psychological factors influencing occupant behaviours in New Zealand offices.

Using an occupant perception survey, this study identifies the occupant behaviour patterns based on multi-domain comfort preferences. A case study was conducted in five office spaces of a university in Auckland, New Zealand. Data were collected from 52 occupants and analysed using descriptive and binary logistic regression analysis. Indoor environmental quality, user control, motivational, opportunity and ability factors were the independent variables considered. A model to predict the behaviours using environmental, building and social-psychological aspects was developed.

The results showed that the primary sources of indoor environmental quality discomfort were related to thermal and air quality, while occupants’ indoor environmental quality satisfaction correlated with their comfort preferences. The outcomes emphasise how the connection between building systems and occupants’ comfort preferences affect the choice of occupant behaviours in offices. Also, the primary occupant behaviours were drinking hot and cold beverages, opening/closing windows and internal doors and adjusting clothing. The binary logistic regression analysis showed that occupants’ perceived user control satisfaction is the main driver for increasing window actions. No other independent variable showed a statistically significant association with other behaviours.

This study adopted a novel approach to assess the combined effects of comfort preferences, occupant energy behaviours and various environmental, building and socio-psychological factors for modelling energy-saving behaviours in office buildings.

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Environmental and socio-psychological drivers of building users’ behaviours: a case study of tertiary institutional offices in Auckland10.1108/JFM-01-2022-0011Journal of Facilities Management2022-10-11© 2022 Emerald Publishing LimitedAchini Shanika WeerasingheEziaku Onyeizu RasheedJames Olabode Bamidele RotimiJournal of Facilities Managementahead-of-printahead-of-print2022-10-1110.1108/JFM-01-2022-0011https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2022-0011/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Role of perceived risks and perceived benefits on consumers behavioural intention to use Buy-Now, Pay-Later (BNPL) serviceshttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0004/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestPerceived risk and benefits have been proposed as crucial elements in consumers’ technology adoption intention. Therefore, this study aims to use the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, with perceived risks and benefits, to explore how they affect consumers’ Buy-Now-Pay-Later (BNPL) behavioural intention. An online survey was conducted among 537 users of BNPL. Partial least square structural equation modelling analysis was performed to examine the hypothesized relationships. The study found that perceived benefits, performance expectancy, effort expectancy, habit and social influence increase consumers’ behavioural intention towards BNPL. In contrast, perceived risk reduces the consumer’s intention to use. Additionally, the study revealed that consumers’ intention towards BNPL services positively affects their usage. The lack of information makes consumers hesitant to use BNPL. Therefore, marketers should optimize facilitating conditions, such as user-friendly interfaces, accessible resources and efficient customer support, which should be the business strategy of BNPL service providers to ensure a seamless user experience. The research empirically investigates the effect of perceived benefits on consumer behavioural intention. This contribution is crucial because while there was speculation about benefits as a driving force to consumers’ adoption intention, there was a lack of sufficient empirical evidence to support it.Role of perceived risks and perceived benefits on consumers behavioural intention to use Buy-Now, Pay-Later (BNPL) services
Vijay Amrit Raj, Sahil Singh Jasrotia, Siddharth Shankar Rai
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Perceived risk and benefits have been proposed as crucial elements in consumers’ technology adoption intention. Therefore, this study aims to use the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) framework, with perceived risks and benefits, to explore how they affect consumers’ Buy-Now-Pay-Later (BNPL) behavioural intention.

An online survey was conducted among 537 users of BNPL. Partial least square structural equation modelling analysis was performed to examine the hypothesized relationships.

The study found that perceived benefits, performance expectancy, effort expectancy, habit and social influence increase consumers’ behavioural intention towards BNPL. In contrast, perceived risk reduces the consumer’s intention to use. Additionally, the study revealed that consumers’ intention towards BNPL services positively affects their usage.

The lack of information makes consumers hesitant to use BNPL. Therefore, marketers should optimize facilitating conditions, such as user-friendly interfaces, accessible resources and efficient customer support, which should be the business strategy of BNPL service providers to ensure a seamless user experience.

The research empirically investigates the effect of perceived benefits on consumer behavioural intention. This contribution is crucial because while there was speculation about benefits as a driving force to consumers’ adoption intention, there was a lack of sufficient empirical evidence to support it.

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Role of perceived risks and perceived benefits on consumers behavioural intention to use Buy-Now, Pay-Later (BNPL) services10.1108/JFM-01-2023-0004Journal of Facilities Management2024-02-26© 2024 Emerald Publishing LimitedVijay Amrit RajSahil Singh JasrotiaSiddharth Shankar RaiJournal of Facilities Managementahead-of-printahead-of-print2024-02-2610.1108/JFM-01-2023-0004https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0004/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
The effect of auditors’ work stress and client participation on audit quality in the COVID-19 erahttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0005/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to examine the impact of the COVID-19 pandemic on the relationship between auditors’ work stress and client participation with audit quality (AQ). This study is a descriptive-survey type and the data were collected through a questionnaire distributed online. The statistical population consisted of auditors working in audit firms in Iran and the sample was selected using a random sampling method. Structural equation modeling was used to analyze the data. The findings of this study suggest that the COVID-19 pandemic exacerbated the negative relationship between auditors’ work stress and AQ. In addition, the results indicate that client participation in the audit process did not significantly impact AQ during the COVID-19 pandemic. Given the global and widespread impact of the COVID-19 pandemic on individuals’ lives and work settings, this study provides an opportunity to explore the challenges auditors face concerning health protocols and their well-being during the pandemic, specifically within the context of Iran. The unique circumstances of the pandemic have placed additional pressure on auditors to navigate and address the challenges arising from COVID-19 in their workplaces. Although research on the effects of the pandemic on accounting and auditing is ongoing, this study contributes to the literature by expanding our understanding of the specific implications and circumstances faced by auditors during the COVID-19 outbreak.The effect of auditors’ work stress and client participation on audit quality in the COVID-19 era
Hamideh Asnaashari, Mohammad Hossein Safarzadeh, Atousa Kheirollahi, Sadaf Hashemi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to examine the impact of the COVID-19 pandemic on the relationship between auditors’ work stress and client participation with audit quality (AQ).

This study is a descriptive-survey type and the data were collected through a questionnaire distributed online. The statistical population consisted of auditors working in audit firms in Iran and the sample was selected using a random sampling method. Structural equation modeling was used to analyze the data.

The findings of this study suggest that the COVID-19 pandemic exacerbated the negative relationship between auditors’ work stress and AQ. In addition, the results indicate that client participation in the audit process did not significantly impact AQ during the COVID-19 pandemic.

Given the global and widespread impact of the COVID-19 pandemic on individuals’ lives and work settings, this study provides an opportunity to explore the challenges auditors face concerning health protocols and their well-being during the pandemic, specifically within the context of Iran. The unique circumstances of the pandemic have placed additional pressure on auditors to navigate and address the challenges arising from COVID-19 in their workplaces. Although research on the effects of the pandemic on accounting and auditing is ongoing, this study contributes to the literature by expanding our understanding of the specific implications and circumstances faced by auditors during the COVID-19 outbreak.

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The effect of auditors’ work stress and client participation on audit quality in the COVID-19 era10.1108/JFM-01-2023-0005Journal of Facilities Management2023-10-18© 2023 Emerald Publishing LimitedHamideh AsnaashariMohammad Hossein SafarzadehAtousa KheirollahiSadaf HashemiJournal of Facilities Managementahead-of-printahead-of-print2023-10-1810.1108/JFM-01-2023-0005https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0005/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Critical success factors for implementing smart maintenance in the fourth industrial revolution era: a bibliometric analysis within the built environmenthttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0006/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe implementation of smart maintenance (SM) has greatly benefited facility managers, construction project managers and other stakeholders within the built environment. Unfortunately, its actualization for stakeholders in the built environment in the fourth industrial revolution (4IR) era remains a challenge. To reduce the challenge, this study aims at conducting a bibliometric analysis to unearth the critical success factors supporting SM implementation. The future direction and practice of SM in the construction industry were also explored. A bibliometric approach was adopted for reviewing articles extracted from the Scopus database. Keywords such as (“smart maintenance“) OR (“intelligent maintenance”) OR (“technological maintenance”) OR (“automated maintenance”) OR (“computerized maintenance”) were used to extract articles from the Scopus database. The studies were restricted between 2006 and 2021 to capture the 4IR era. The initial extracted papers were 1,048; however, 288 papers were selected and analysed using VOSviewer software. The findings revealed that the critical success factors supporting the implementation of SM in the 4IR era are collaboration, digital twin design, energy management system and decentralized data management system. Regarding the future practice of SM in the 4IR era, it was also revealed that SM is possible to evolve into maintenance 4.0. This will support the autonomous maintenance of infrastructures in the built environment. The use of a single database contributed to the limitation of the findings from this study. Despite the limitations, the findings of this study contributed to practice and research by providing stakeholders in the built environment with the direction of SM practice. Stakeholders in the built environment have clamoured to implement SM in the 4IR era. This study provided the critical success factors for adopting SM, guaranteeing the 4IR era. It also provides the research trends and direction of SM practice.Critical success factors for implementing smart maintenance in the fourth industrial revolution era: a bibliometric analysis within the built environment
Temidayo O. Osunsanmi, Chigozie Collins Okafor, Clinton Ohis Aigbavboa
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The implementation of smart maintenance (SM) has greatly benefited facility managers, construction project managers and other stakeholders within the built environment. Unfortunately, its actualization for stakeholders in the built environment in the fourth industrial revolution (4IR) era remains a challenge. To reduce the challenge, this study aims at conducting a bibliometric analysis to unearth the critical success factors supporting SM implementation. The future direction and practice of SM in the construction industry were also explored.

A bibliometric approach was adopted for reviewing articles extracted from the Scopus database. Keywords such as (“smart maintenance“) OR (“intelligent maintenance”) OR (“technological maintenance”) OR (“automated maintenance”) OR (“computerized maintenance”) were used to extract articles from the Scopus database. The studies were restricted between 2006 and 2021 to capture the 4IR era. The initial extracted papers were 1,048; however, 288 papers were selected and analysed using VOSviewer software.

The findings revealed that the critical success factors supporting the implementation of SM in the 4IR era are collaboration, digital twin design, energy management system and decentralized data management system. Regarding the future practice of SM in the 4IR era, it was also revealed that SM is possible to evolve into maintenance 4.0. This will support the autonomous maintenance of infrastructures in the built environment.

The use of a single database contributed to the limitation of the findings from this study.

Despite the limitations, the findings of this study contributed to practice and research by providing stakeholders in the built environment with the direction of SM practice.

Stakeholders in the built environment have clamoured to implement SM in the 4IR era. This study provided the critical success factors for adopting SM, guaranteeing the 4IR era. It also provides the research trends and direction of SM practice.

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Critical success factors for implementing smart maintenance in the fourth industrial revolution era: a bibliometric analysis within the built environment10.1108/JFM-01-2023-0006Journal of Facilities Management2023-10-18© 2023 Emerald Publishing LimitedTemidayo O. OsunsanmiChigozie Collins OkaforClinton Ohis AigbavboaJournal of Facilities Managementahead-of-printahead-of-print2023-10-1810.1108/JFM-01-2023-0006https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0006/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Effect of humble leadership on project success: the mediating role of team engagement and the moderating role of organizational culturehttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0009/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to determine the effect of humble leadership on project success (PS). According to the authors, such an effect is mediated by team engagement and moderated by organizational culture. The direct and indirect effects of team engagement provided helpful insights. Moreover, organizational culture did not moderate the relationship. The authors’ objective is to contribute to the literature on project management (PM) and leadership of how team engagement plays a significant role in PS. Data were collected from 317 employees working in Pakistan’s telecom sector projects. Five project-related telecom companies were the target population of this study, and the reason behind choosing the telecom sector for investigation is their valuable contribution to the revenue and technology introduction in the country. A time-lagged approach was selected for data collection to avoid the common method bias, which served the purpose. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine direct and indirect effects. The results revealed that humble leadership is positively related to PS. Furthermore, team engagement mediated the relationship between humble leadership and PS, while there was no interaction effect. The impact of team engagement was the primary topic of interest with humble leadership in this study. To the best of the authors’ knowledge, no study has investigated team engagement in the project context. The authors tried to contribute to the PM literature.Effect of humble leadership on project success: the mediating role of team engagement and the moderating role of organizational culture
Muhammad Waseem, Shahid Iqbal, Khalid Khan
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to determine the effect of humble leadership on project success (PS). According to the authors, such an effect is mediated by team engagement and moderated by organizational culture. The direct and indirect effects of team engagement provided helpful insights. Moreover, organizational culture did not moderate the relationship. The authors’ objective is to contribute to the literature on project management (PM) and leadership of how team engagement plays a significant role in PS.

Data were collected from 317 employees working in Pakistan’s telecom sector projects. Five project-related telecom companies were the target population of this study, and the reason behind choosing the telecom sector for investigation is their valuable contribution to the revenue and technology introduction in the country. A time-lagged approach was selected for data collection to avoid the common method bias, which served the purpose. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine direct and indirect effects.

The results revealed that humble leadership is positively related to PS. Furthermore, team engagement mediated the relationship between humble leadership and PS, while there was no interaction effect.

The impact of team engagement was the primary topic of interest with humble leadership in this study. To the best of the authors’ knowledge, no study has investigated team engagement in the project context. The authors tried to contribute to the PM literature.

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Effect of humble leadership on project success: the mediating role of team engagement and the moderating role of organizational culture10.1108/JFM-01-2023-0009Journal of Facilities Management2023-07-04© 2023 Emerald Publishing LimitedMuhammad WaseemShahid IqbalKhalid KhanJournal of Facilities Managementahead-of-printahead-of-print2023-07-0410.1108/JFM-01-2023-0009https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0009/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Digital financial inclusion (DFI) can improve the economic growth: a study of Indiahttps://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0011/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestCan digital financial inclusion (DFI) as an emerging and innovative financial service encourage economic development? Based on a Bayesian macroeconomic investigation framework, this research study presents the level of internet growth as a threshold variable and examines the influence of DFI on economic development based on state panel data from 2008 to 2021 in India. The outcome of DFI on economic development through various mediation models. The results illustrate that DFI growth substantially contributes to economic development. Encouraging small and medium-sized enterprise entrepreneurship and motivating populations’ utilization are two significant networks through which DFI progress affects economic growth.Digital financial inclusion (DFI) can improve the economic growth: a study of India
Nenavath Sreenu
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Can digital financial inclusion (DFI) as an emerging and innovative financial service encourage economic development?

Based on a Bayesian macroeconomic investigation framework, this research study presents the level of internet growth as a threshold variable and examines the influence of DFI on economic development based on state panel data from 2008 to 2021 in India.

The outcome of DFI on economic development through various mediation models. The results illustrate that DFI growth substantially contributes to economic development.

Encouraging small and medium-sized enterprise entrepreneurship and motivating populations’ utilization are two significant networks through which DFI progress affects economic growth.

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Digital financial inclusion (DFI) can improve the economic growth: a study of India10.1108/JFM-01-2023-0011Journal of Facilities Management2023-08-22© 2023 Emerald Publishing LimitedNenavath SreenuJournal of Facilities Managementahead-of-printahead-of-print2023-08-2210.1108/JFM-01-2023-0011https://www.emerald.com/insight/content/doi/10.1108/JFM-01-2023-0011/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Indirect effect of extra-industry network and innovativeness on performance through proactivenesshttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2022-0019/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe current study aims to advance the research on the extra-industry network, innovativeness and performance of small and medium enterprises (SMEs) by examining the mediation role of proactiveness. The study also aims to examine the mediating role innovativeness between extra-industry network and performance. This study used the proportionate stratified random sampling method to select the study sample and the questionnaire survey approach to 580 SMEs. A total of 150 completed questionnaires were returned. Partial least squares structural equation modeling was administered to analyze data via Smart PLS 3.0 software. The results reflect that proactiveness is mediated by the relationship between the extra-industry network and the performance of Iranian SMEs. In addition, the results illustrated that proactiveness is mediated by the relationship between innovativeness and the performance. The findings also address the limitation of previous studies on Iranian SMEs through the independent examination of the mediating role of innovativeness between firm extra-industry network and performance. This article is one of few attempts that have addressed the significance of proactiveness as the key mechanism to transform the advantages of extra-industry network and innovativeness relationships to enhance performance.Indirect effect of extra-industry network and innovativeness on performance through proactiveness
Alireza Jalali, Sara Abhari, Mastura Jaafar
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The current study aims to advance the research on the extra-industry network, innovativeness and performance of small and medium enterprises (SMEs) by examining the mediation role of proactiveness. The study also aims to examine the mediating role innovativeness between extra-industry network and performance.

This study used the proportionate stratified random sampling method to select the study sample and the questionnaire survey approach to 580 SMEs. A total of 150 completed questionnaires were returned. Partial least squares structural equation modeling was administered to analyze data via Smart PLS 3.0 software.

The results reflect that proactiveness is mediated by the relationship between the extra-industry network and the performance of Iranian SMEs. In addition, the results illustrated that proactiveness is mediated by the relationship between innovativeness and the performance. The findings also address the limitation of previous studies on Iranian SMEs through the independent examination of the mediating role of innovativeness between firm extra-industry network and performance.

This article is one of few attempts that have addressed the significance of proactiveness as the key mechanism to transform the advantages of extra-industry network and innovativeness relationships to enhance performance.

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Indirect effect of extra-industry network and innovativeness on performance through proactiveness10.1108/JFM-02-2022-0019Journal of Facilities Management2022-08-05© 2022 Emerald Publishing LimitedAlireza JalaliSara AbhariMastura JaafarJournal of Facilities Managementahead-of-printahead-of-print2022-08-0510.1108/JFM-02-2022-0019https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2022-0019/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Appraising institutional management of urban water supply in Ghana: the role of the stakeholdershttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0020/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAccess to clean drinking water is a major encumbrance in developing countries. In Ghana, urban water supply is below internationally recognised standards, especially among the urban poor, sub-urban and rural communities. Stakeholders and institutional inefficiencies may be hindrances facing the Ghanaian water supply process. Therefore, this study aims to appraise the motivational factors and outcome of stakeholders’ engagement and identify the factors that influence effective institutional management of urban water supply in Ghana. Sequential exploratory mixed methods were adopted and analysed to proffer answers to the research questions. Nineteen participants and 521 respondents were sampled for the qualitative and quantitative phases. Findings reveal that the institutional processes and stakeholder engagement significantly influence the effectiveness of the management of urban water supply in Ghana. Findings identified 35 motivational factors and categorised them into the health of the population, socio-economic, technological and innovation trends, policy reform and adaptive governance. Also, the 22 institutional factors identified were categorised into three groups: regulatory framework, ethics for managing water supply and the culture of managing water supply. Besides the study addressing the theoretical gap regarding which variables are germane in influencing the effective management of urban water supply, the study may be among the top studies that have appraised the role of stakeholders in the institutional management of urban water supply in Ghana.Appraising institutional management of urban water supply in Ghana: the role of the stakeholders
Clinton Ohis Aigbavboa, Lawrence Yao Addo, Andrew Ebekozien, Wellington Didibhuku Thwala, Bernard Martins Arthur-Aidoo
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Access to clean drinking water is a major encumbrance in developing countries. In Ghana, urban water supply is below internationally recognised standards, especially among the urban poor, sub-urban and rural communities. Stakeholders and institutional inefficiencies may be hindrances facing the Ghanaian water supply process. Therefore, this study aims to appraise the motivational factors and outcome of stakeholders’ engagement and identify the factors that influence effective institutional management of urban water supply in Ghana.

Sequential exploratory mixed methods were adopted and analysed to proffer answers to the research questions. Nineteen participants and 521 respondents were sampled for the qualitative and quantitative phases.

Findings reveal that the institutional processes and stakeholder engagement significantly influence the effectiveness of the management of urban water supply in Ghana. Findings identified 35 motivational factors and categorised them into the health of the population, socio-economic, technological and innovation trends, policy reform and adaptive governance. Also, the 22 institutional factors identified were categorised into three groups: regulatory framework, ethics for managing water supply and the culture of managing water supply.

Besides the study addressing the theoretical gap regarding which variables are germane in influencing the effective management of urban water supply, the study may be among the top studies that have appraised the role of stakeholders in the institutional management of urban water supply in Ghana.

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Appraising institutional management of urban water supply in Ghana: the role of the stakeholders10.1108/JFM-02-2023-0020Journal of Facilities Management2023-10-13© 2023 Clinton Ohis Aigbavboa, Lawrence Yao Addo, Andrew Ebekozien, Wellington Didibhuku Thwala and Bernard Martins Arthur-Aidoo.Clinton Ohis AigbavboaLawrence Yao AddoAndrew EbekozienWellington Didibhuku ThwalaBernard Martins Arthur-AidooJournal of Facilities Managementahead-of-printahead-of-print2023-10-1310.1108/JFM-02-2023-0020https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0020/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Clinton Ohis Aigbavboa, Lawrence Yao Addo, Andrew Ebekozien, Wellington Didibhuku Thwala and Bernard Martins Arthur-Aidoo.http://creativecommons.org/licences/by/4.0/legalcode
An approach for facilities manager to reducing risks in gas pipelines through sensors and data intelligentization in BIMhttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0021/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestGas transmission pipelines are at constant risk of gas leakage or fire due to various atmospheric environments, corrosion on pipe metal surfaces and other external factors. This study aims to reduce the human and financial risks associated with gas transmission by regularly monitoring pipeline performance, controlling situations and preventing disasters. Facility managers can monitor the status of gas transmission lines in real-time by integrating sensor information into a building information modeling (BIM) 3D model. Using the Monitoring Panel plugin, coded in C# programming language and operated through Navisworks software, the model provides up-to-date information on pipeline safety and performance. By collecting project information on the BIM and installing critical sensors, this approach allows facility manager to observe the real-time safety status of gas pipelines. If any risks of gas leakage or accidents are identified by the sensors, the BIM model quickly shows the location of the incident, enabling facility managers to make the best decisions to reduce financial and life risks. This intelligent gas transmission pipeline approach changes traditional risk management and inspection methods, minimizing the risk of explosion and gas leakage in the environment. This research distinguishes itself from related work by integrating sensor data into a BIM model for real-time monitoring and providing facility managers with up-to-date safety information. By leveraging intelligent gas transmission pipelines, the system enables quick identification and location of potential hazards, reducing financial and human risks associated with gas transmission.An approach for facilities manager to reducing risks in gas pipelines through sensors and data intelligentization in BIM
Omid Alijani Mamaghani, Mohammad Zolfaghari
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Gas transmission pipelines are at constant risk of gas leakage or fire due to various atmospheric environments, corrosion on pipe metal surfaces and other external factors. This study aims to reduce the human and financial risks associated with gas transmission by regularly monitoring pipeline performance, controlling situations and preventing disasters.

Facility managers can monitor the status of gas transmission lines in real-time by integrating sensor information into a building information modeling (BIM) 3D model. Using the Monitoring Panel plugin, coded in C# programming language and operated through Navisworks software, the model provides up-to-date information on pipeline safety and performance.

By collecting project information on the BIM and installing critical sensors, this approach allows facility manager to observe the real-time safety status of gas pipelines. If any risks of gas leakage or accidents are identified by the sensors, the BIM model quickly shows the location of the incident, enabling facility managers to make the best decisions to reduce financial and life risks. This intelligent gas transmission pipeline approach changes traditional risk management and inspection methods, minimizing the risk of explosion and gas leakage in the environment.

This research distinguishes itself from related work by integrating sensor data into a BIM model for real-time monitoring and providing facility managers with up-to-date safety information. By leveraging intelligent gas transmission pipelines, the system enables quick identification and location of potential hazards, reducing financial and human risks associated with gas transmission.

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An approach for facilities manager to reducing risks in gas pipelines through sensors and data intelligentization in BIM10.1108/JFM-02-2023-0021Journal of Facilities Management2023-09-13© 2023 Emerald Publishing LimitedOmid Alijani MamaghaniMohammad ZolfaghariJournal of Facilities Managementahead-of-printahead-of-print2023-09-1310.1108/JFM-02-2023-0021https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0021/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Unveiling the dynamics of social distancing intentions in India: a comprehensive analysis integrating health belief and planned behavior modelshttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0022/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe COVID-19 outbreak reached a critical stage when it became imperative for public health systems to act decisively and design potential behavioral operational strategies aimed at containing the pandemic. Isolation through social distancing played a key role in achieving this objective. This research study examines the factors affecting the intention of individuals toward social distancing in India. A correlation study was conducted on residents from across Indian states (N = 499). Online questionnaires were floated, consisting of health belief model and theory of planned behavior model, with respect to social distancing behavior initially. Finally, structural equation modeling was used to test the hypotheses. The results show that perceived susceptibility (PS), facilitating conditions (FC) and subjective norms are the major predictors of attitude toward social distancing, with the effect size of 0.277, 0.132 and 0.551, respectively. The result also confirms that the attitude toward social distancing, perceived usefulness of social distancing and subjective norms significantly predict the Intention of individuals to use social distancing with the effect size of 0.355, 0.197 and 0.385, respectively. The nonsignificant association of PS with social distancing intention (IN) (H1b) is rendering the fact that attitude (AT) mediates the relationship between PS and IN; similarly, the nonsignificant association of FC with IN (H5) renders the fact that AT mediates the relationship between FC and IN. The results of the study are helpful to policymakers to handle operations management of nudges like social distancing. The research is one of its kind that explores the behavioral aspects of handling social nudges through FC.Unveiling the dynamics of social distancing intentions in India: a comprehensive analysis integrating health belief and planned behavior models
Anup Kumar
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The COVID-19 outbreak reached a critical stage when it became imperative for public health systems to act decisively and design potential behavioral operational strategies aimed at containing the pandemic. Isolation through social distancing played a key role in achieving this objective. This research study examines the factors affecting the intention of individuals toward social distancing in India.

A correlation study was conducted on residents from across Indian states (N = 499). Online questionnaires were floated, consisting of health belief model and theory of planned behavior model, with respect to social distancing behavior initially. Finally, structural equation modeling was used to test the hypotheses.

The results show that perceived susceptibility (PS), facilitating conditions (FC) and subjective norms are the major predictors of attitude toward social distancing, with the effect size of 0.277, 0.132 and 0.551, respectively. The result also confirms that the attitude toward social distancing, perceived usefulness of social distancing and subjective norms significantly predict the Intention of individuals to use social distancing with the effect size of 0.355, 0.197 and 0.385, respectively. The nonsignificant association of PS with social distancing intention (IN) (H1b) is rendering the fact that attitude (AT) mediates the relationship between PS and IN; similarly, the nonsignificant association of FC with IN (H5) renders the fact that AT mediates the relationship between FC and IN.

The results of the study are helpful to policymakers to handle operations management of nudges like social distancing.

The research is one of its kind that explores the behavioral aspects of handling social nudges through FC.

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Unveiling the dynamics of social distancing intentions in India: a comprehensive analysis integrating health belief and planned behavior models10.1108/JFM-02-2023-0022Journal of Facilities Management2024-03-29© 2024 Emerald Publishing LimitedAnup KumarJournal of Facilities Managementahead-of-printahead-of-print2024-03-2910.1108/JFM-02-2023-0022https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0022/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Tenant satisfaction and property reputation of trade centers in Surabaya, Indonesiahttps://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0023/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestTrade centers are operationally run by a property manager as a delegate of the property owner. The dimensions of service quality (SERVQUAL), which include tangibles, assurance, empathy, reliability and responsiveness, are vital to be implemented as the duties of property managers when providing service to tenants to maintain tenant satisfaction and property reputation. This study aims to understand the effects of the SERVQUAL dimensions, the role of property management and the quality of rental value on tenant satisfaction and property reputation. The sample was gathered using the purposive sampling technique with the criteria of being a tenant and kiosk owner in trade center properties in Surabaya. Data were gathered using questionnaires, from which 100 respondents were acquired. It was then analyzed using the partial least square structural equation model (SEM) in the SmartPLS 3.0 program to test the hypothesis. The results of this study prove that the SERVQUAL dimensions – assurance, empathy and responsiveness – significantly influence tenant satisfaction with the mediating variable of the role of property management. Moreover, the SERVQUAL dimensions – empathy, reliability and responsiveness – significantly influence property reputation with the mediating variable of the role of property management. Property managers are expected to proactively map out different service measures related to the dimension of satisfaction by conducting service training programs for their employees. In fact, in the post-pandemic period, property managers require new marketing strategies, such as leaseback, to effectively carry out renovations of the trade center’s public facilities and restructure the tenant mix. Trade centers as trading areas experience management limitations because of the prohibition of mass gatherings during the COVID-19 pandemic, resulting in a limited number of onsite trading. Tenants who have entered into a long-term contract experience loss and rely on the aid of property management to survive. The role and quality of service of property management influence tenants’ satisfaction post-COVID-19 pandemic.Tenant satisfaction and property reputation of trade centers in Surabaya, Indonesia
Robby Adi, Anastasia Njo
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Trade centers are operationally run by a property manager as a delegate of the property owner. The dimensions of service quality (SERVQUAL), which include tangibles, assurance, empathy, reliability and responsiveness, are vital to be implemented as the duties of property managers when providing service to tenants to maintain tenant satisfaction and property reputation. This study aims to understand the effects of the SERVQUAL dimensions, the role of property management and the quality of rental value on tenant satisfaction and property reputation.

The sample was gathered using the purposive sampling technique with the criteria of being a tenant and kiosk owner in trade center properties in Surabaya. Data were gathered using questionnaires, from which 100 respondents were acquired. It was then analyzed using the partial least square structural equation model (SEM) in the SmartPLS 3.0 program to test the hypothesis.

The results of this study prove that the SERVQUAL dimensions – assurance, empathy and responsiveness – significantly influence tenant satisfaction with the mediating variable of the role of property management. Moreover, the SERVQUAL dimensions – empathy, reliability and responsiveness – significantly influence property reputation with the mediating variable of the role of property management.

Property managers are expected to proactively map out different service measures related to the dimension of satisfaction by conducting service training programs for their employees. In fact, in the post-pandemic period, property managers require new marketing strategies, such as leaseback, to effectively carry out renovations of the trade center’s public facilities and restructure the tenant mix.

Trade centers as trading areas experience management limitations because of the prohibition of mass gatherings during the COVID-19 pandemic, resulting in a limited number of onsite trading. Tenants who have entered into a long-term contract experience loss and rely on the aid of property management to survive. The role and quality of service of property management influence tenants’ satisfaction post-COVID-19 pandemic.

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Tenant satisfaction and property reputation of trade centers in Surabaya, Indonesia10.1108/JFM-02-2023-0023Journal of Facilities Management2024-01-09© 2023 Emerald Publishing LimitedRobby AdiAnastasia NjoJournal of Facilities Managementahead-of-printahead-of-print2024-01-0910.1108/JFM-02-2023-0023https://www.emerald.com/insight/content/doi/10.1108/JFM-02-2023-0023/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Impact of project governance on project success, with mediating role of organizational support and project team cohesionhttps://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0023/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to determine how project governance influences project success. According to the authors, such an effect is mediated by organizational support and project team cohesion. The direct and indirect effects of organizational support and project team cohesion provided helpful information. The authors’ objective is to contribute to the project management knowledge of how project team cohesion plays a significant role in project success. Data were collected from 350 employees working in Pakistan’s oil and gas industry. Four prime oil and gas exploration companies were selected as samples based on their contribution to the revenue. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine the direct and indirect effects. The results revealed that project governance is positively related to project success. Furthermore, organizational support and project team cohesion mediated the relationship between project governance and project success. Team cohesion has been primarily a topic of interest in sports psychology literature, education and medical sciences. There is an expressed need to investigate team cohesion issues in the broad domain of organizational development, specifically the project management literature. This study contributed by discussing team cohesion in the project context. Second, project governance was investigated using the conservation of resources theory. The lens of intellectual capital was applied to examine intangible resources of project governance like rules, regulations and directives for project success.Impact of project governance on project success, with mediating role of organizational support and project team cohesion
Muhammad Waseem, Shahid Iqbal, Khalid Khan
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to determine how project governance influences project success. According to the authors, such an effect is mediated by organizational support and project team cohesion. The direct and indirect effects of organizational support and project team cohesion provided helpful information. The authors’ objective is to contribute to the project management knowledge of how project team cohesion plays a significant role in project success.

Data were collected from 350 employees working in Pakistan’s oil and gas industry. Four prime oil and gas exploration companies were selected as samples based on their contribution to the revenue. SPSS v23 and AMOS v23 were used for constructing structural equation modeling and path analysis to examine the direct and indirect effects.

The results revealed that project governance is positively related to project success. Furthermore, organizational support and project team cohesion mediated the relationship between project governance and project success.

Team cohesion has been primarily a topic of interest in sports psychology literature, education and medical sciences. There is an expressed need to investigate team cohesion issues in the broad domain of organizational development, specifically the project management literature. This study contributed by discussing team cohesion in the project context. Second, project governance was investigated using the conservation of resources theory. The lens of intellectual capital was applied to examine intangible resources of project governance like rules, regulations and directives for project success.

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Impact of project governance on project success, with mediating role of organizational support and project team cohesion10.1108/JFM-03-2022-0023Journal of Facilities Management2022-08-25© 2022 Emerald Publishing LimitedMuhammad WaseemShahid IqbalKhalid KhanJournal of Facilities Managementahead-of-printahead-of-print2022-08-2510.1108/JFM-03-2022-0023https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0023/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Security practices in retail properties in a developing economy: a logistic analysis of impacts on customers’ satisfaction and patronagehttps://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0024/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to examine the impact of a soft facility practice in the organized retail sector. In specifics, it draws context from a security practice and assesses its effect on customers’ satisfaction and patronage in retail properties. The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail shops. It applied a logistic regression model to estimate customers’ satisfaction and the effect of the current security practice on patronage. Contrary to expectation, descriptive analysis of data shows that respondents were satisfied with the security procedure with weighted means scores (3.62, 3.74, 3.78 and 3.66) above average for bag check at exits, reconciliation of receipts with purchase, the attitude of security personnel during exit checks and time taken during exit checks. With specific reference to bag checks at the exit, logit shows that 32% were neutral while 8% were dissatisfied with the security practice. Among the dissatisfied, logit shows an odds ratio of 0.059, which implies that they are likely to verbally express their dissatisfaction with the shop. On the other hand, the chances that they would not do this are more likely with an odds ratio of 162818201.343. Further, continuous patronage (Loyalty) is strongly less likely with an odds ratio of 1.250E-22. This was corroborated by a similar odd ratio of 4.068E-11 estimated for those that would take the exit option due to the bag’s check. The limitation of this study is that samples were randomly drawn from an unknown population of customers. However, the study was guided by Cochran (1963) to select a valid representative sample and support the reliability of the research findings. The findings on satisfaction imply that the convenience and swiftness associated with shopping in a retail shop had been eroded by the current security facility practices which may lead to a reduction in the growth and retail sector turnover. While many dissatisfied customers would have exited if there are alternative shops with more customer-friendly security practices, the limited number of organized retail shops in the study area will prevent this from happening. Literature on the management of facilities in real estate is quite vast; however, not much attention has been paid to the management of security in the retail sector particularly in Nigeria. This study is, therefore, novel, as it provides seminal evidence on this important topic and will serve as a reference for further research in Nigeria.Security practices in retail properties in a developing economy: a logistic analysis of impacts on customers’ satisfaction and patronage
Solomon Pelumi Akinbogun, Olayemisi Funmi Kayode, Tunbosun Biodun Oyedokun
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to examine the impact of a soft facility practice in the organized retail sector. In specifics, it draws context from a security practice and assesses its effect on customers’ satisfaction and patronage in retail properties.

The research method is quantitative. The study used a survey research design with the use of a structured questionnaire for data collection. The data were collected from the head of households who purchase items in the retail shops. It applied a logistic regression model to estimate customers’ satisfaction and the effect of the current security practice on patronage.

Contrary to expectation, descriptive analysis of data shows that respondents were satisfied with the security procedure with weighted means scores (3.62, 3.74, 3.78 and 3.66) above average for bag check at exits, reconciliation of receipts with purchase, the attitude of security personnel during exit checks and time taken during exit checks. With specific reference to bag checks at the exit, logit shows that 32% were neutral while 8% were dissatisfied with the security practice. Among the dissatisfied, logit shows an odds ratio of 0.059, which implies that they are likely to verbally express their dissatisfaction with the shop. On the other hand, the chances that they would not do this are more likely with an odds ratio of 162818201.343. Further, continuous patronage (Loyalty) is strongly less likely with an odds ratio of 1.250E-22. This was corroborated by a similar odd ratio of 4.068E-11 estimated for those that would take the exit option due to the bag’s check.

The limitation of this study is that samples were randomly drawn from an unknown population of customers. However, the study was guided by Cochran (1963) to select a valid representative sample and support the reliability of the research findings.

The findings on satisfaction imply that the convenience and swiftness associated with shopping in a retail shop had been eroded by the current security facility practices which may lead to a reduction in the growth and retail sector turnover. While many dissatisfied customers would have exited if there are alternative shops with more customer-friendly security practices, the limited number of organized retail shops in the study area will prevent this from happening.

Literature on the management of facilities in real estate is quite vast; however, not much attention has been paid to the management of security in the retail sector particularly in Nigeria. This study is, therefore, novel, as it provides seminal evidence on this important topic and will serve as a reference for further research in Nigeria.

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Security practices in retail properties in a developing economy: a logistic analysis of impacts on customers’ satisfaction and patronage10.1108/JFM-03-2022-0024Journal of Facilities Management2022-08-18© 2022 Emerald Publishing LimitedSolomon Pelumi AkinbogunOlayemisi Funmi KayodeTunbosun Biodun OyedokunJournal of Facilities Managementahead-of-printahead-of-print2022-08-1810.1108/JFM-03-2022-0024https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0024/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impacthttps://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0025/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe survival of hotel business in maintaining market competitiveness depends on the constant improvement of the quality of hotel facilities and services. The key to sustain hotel business is lean on the adaptability of the hotel management team towards current lifestyle trends and its surrounding context in fulfilling customer satisfaction. Because of hotel operating service complexity, the hotel contributes a higher impact on environmental degradation in performing their daily activities. Therefore, hoteliers need to determine sustainable strategies to minimize environmental impact and at the same time be able to provide satisfaction to their customers. However, green initiatives require a proactive action by the organizational management engaging both employees and guests in the environmental management process. Thus, this paper aims to review the concept of green practices, the implementation of green practices from the stakeholders’ perspectives (manager, employee and customers) in the hotel industry, the performance impact from the green practices on the sustainability pillars and to further develop a conceptual green practice to sustainable hotel operations and performance impact. This paper identified relevant empirical research that published in the recent 10 years from January 2012 to December 2021. The articles are searched through reputable databases such as Emerald, Elsevier and Taylor and Francis. The obtained data were screened preliminarily from 108 research papers. The post-screening process has finalized a total of 57 articles as the findings for this paper, where the themes were delineated to the attributes that need to implemented by the stakeholder in hotels industry, that is, manager’s perspectives, employee’s perspectives and customer’s perspectives. The findings of this paper revealed that there are 27 attributes of green practices and initiatives for sustainable hotel operations from the manager perspectives (10 attributes – Green Marketing Strategy, Green Managerial Attitude, Eco-Innovation Investment, Marketing and Sustainability, Environmental Management Strategy, Green Supply Chain, Green Managerial Awareness, Green Procurement, Green Human Resources and Green Technology), employee perspectives (5 attributes – Employee Green Awareness, Employee Green Training and Educating, Employee Environmental Behaviour, Employee Green Performance and Employee Green Reward) and customer’s perspectives (12 attributes – Customer Perception, Customer Loyalty, Customer Awareness, Customer Behaviour, Customer Trust, Green Supply Chain, Green Value, Green Marketing Strategy, Customer Perceived Value, Service Quality, Brand Image and Hotel Design). All of the attributes are aligned to the performance effectiveness as the major concern in the hotel’s operations and impacted towards the sustainability pillars, environmental performance, economic performance and social performance. Sustainable practice in organization benefits the owners towards sustainable economic, environmental, socio-cultural and legal policy. This review paper provides key elements of current green practices and sustainable initiatives for the hotel’s operations, as proactive measures. The novelty of the findings is to be able to convey valuable inputs to the relevant stakeholders (hotel’s owner, consultants, designers, maintenance officers, hoteliers, staffs, customers and end-users) in perceiving the elements of green practices into the preliminary planning of the hotel’s design. The review also helps to identify practices and measures to the performance impact to the hotel’s operations.A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact
Natasha Khalil, Siti Noorfairus Che Abdullah, Siti Norsazlina Haron, Md Yusof Hamid
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The survival of hotel business in maintaining market competitiveness depends on the constant improvement of the quality of hotel facilities and services. The key to sustain hotel business is lean on the adaptability of the hotel management team towards current lifestyle trends and its surrounding context in fulfilling customer satisfaction. Because of hotel operating service complexity, the hotel contributes a higher impact on environmental degradation in performing their daily activities. Therefore, hoteliers need to determine sustainable strategies to minimize environmental impact and at the same time be able to provide satisfaction to their customers. However, green initiatives require a proactive action by the organizational management engaging both employees and guests in the environmental management process. Thus, this paper aims to review the concept of green practices, the implementation of green practices from the stakeholders’ perspectives (manager, employee and customers) in the hotel industry, the performance impact from the green practices on the sustainability pillars and to further develop a conceptual green practice to sustainable hotel operations and performance impact.

This paper identified relevant empirical research that published in the recent 10 years from January 2012 to December 2021. The articles are searched through reputable databases such as Emerald, Elsevier and Taylor and Francis. The obtained data were screened preliminarily from 108 research papers. The post-screening process has finalized a total of 57 articles as the findings for this paper, where the themes were delineated to the attributes that need to implemented by the stakeholder in hotels industry, that is, manager’s perspectives, employee’s perspectives and customer’s perspectives.

The findings of this paper revealed that there are 27 attributes of green practices and initiatives for sustainable hotel operations from the manager perspectives (10 attributes – Green Marketing Strategy, Green Managerial Attitude, Eco-Innovation Investment, Marketing and Sustainability, Environmental Management Strategy, Green Supply Chain, Green Managerial Awareness, Green Procurement, Green Human Resources and Green Technology), employee perspectives (5 attributes – Employee Green Awareness, Employee Green Training and Educating, Employee Environmental Behaviour, Employee Green Performance and Employee Green Reward) and customer’s perspectives (12 attributes – Customer Perception, Customer Loyalty, Customer Awareness, Customer Behaviour, Customer Trust, Green Supply Chain, Green Value, Green Marketing Strategy, Customer Perceived Value, Service Quality, Brand Image and Hotel Design). All of the attributes are aligned to the performance effectiveness as the major concern in the hotel’s operations and impacted towards the sustainability pillars, environmental performance, economic performance and social performance. Sustainable practice in organization benefits the owners towards sustainable economic, environmental, socio-cultural and legal policy.

This review paper provides key elements of current green practices and sustainable initiatives for the hotel’s operations, as proactive measures. The novelty of the findings is to be able to convey valuable inputs to the relevant stakeholders (hotel’s owner, consultants, designers, maintenance officers, hoteliers, staffs, customers and end-users) in perceiving the elements of green practices into the preliminary planning of the hotel’s design. The review also helps to identify practices and measures to the performance impact to the hotel’s operations.

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A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact10.1108/JFM-03-2022-0025Journal of Facilities Management2022-12-05© 2022 Emerald Publishing LimitedNatasha KhalilSiti Noorfairus Che AbdullahSiti Norsazlina HaronMd Yusof HamidJournal of Facilities Managementahead-of-printahead-of-print2022-12-0510.1108/JFM-03-2022-0025https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0025/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
An analytical model for spatial developing of sports places and spaceshttps://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0026/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn terms of the use of sports places and spaces, per capita is a determining parameter for the status and perspective of the future. Although there are many uses for the per capita indicator in sports places, there are no consistent scientific and methodological methods for calculating it. Therefore, this study aims to provide an analytical model to determine the per capita index of sports places and spaces. One of the matters that can be considered as the basic information required to develop and construct sports facilities is determination of per capita, which can be used as the most vital information to plan and develop this type of urban utilities. In the history of contemporary urbanization, the use of the per capita concept is one of Reinhard Laumeister’s innovations, a founder of modern urban engineering in Germany, hence, the use of per capita was triggered in 1876, almost 133 years ago. The underlying information of the research in two spatial and descriptive sections was analyzed in the geographic information systems (GIS) software. After the division and network distribution of the boundary by the Thiessen Networks analytic function in the Arc GIS, per capita of each polygon was separately calculated using the presented formula and the population of the related blocks Finally, with the qualitative per capita achieved in the previous stage, the study area was classified based on the need for the development of indoor pools to three, privileged, semi-privileged and deprived spectrums.An analytical model for spatial developing of sports places and spaces
Mehdi Salimi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In terms of the use of sports places and spaces, per capita is a determining parameter for the status and perspective of the future. Although there are many uses for the per capita indicator in sports places, there are no consistent scientific and methodological methods for calculating it. Therefore, this study aims to provide an analytical model to determine the per capita index of sports places and spaces.

One of the matters that can be considered as the basic information required to develop and construct sports facilities is determination of per capita, which can be used as the most vital information to plan and develop this type of urban utilities. In the history of contemporary urbanization, the use of the per capita concept is one of Reinhard Laumeister’s innovations, a founder of modern urban engineering in Germany, hence, the use of per capita was triggered in 1876, almost 133 years ago.

The underlying information of the research in two spatial and descriptive sections was analyzed in the geographic information systems (GIS) software. After the division and network distribution of the boundary by the Thiessen Networks analytic function in the Arc GIS, per capita of each polygon was separately calculated using the presented formula and the population of the related blocks

Finally, with the qualitative per capita achieved in the previous stage, the study area was classified based on the need for the development of indoor pools to three, privileged, semi-privileged and deprived spectrums.

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An analytical model for spatial developing of sports places and spaces10.1108/JFM-03-2022-0026Journal of Facilities Management2023-01-10© 2022 Emerald Publishing LimitedMehdi SalimiJournal of Facilities Managementahead-of-printahead-of-print2023-01-1010.1108/JFM-03-2022-0026https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0026/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
What (specifically) differentiates the successful and unsuccessful systems delivery projects (SDPs)https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0029/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAgainst the backdrop of management, planning, temporary organizations, Shannon–Weaver theory of communication and evaluation theories, the purpose of this research paper is to examine the relative importance of specific project management tasks in the various phases of system delivery projects in distinguishing successful and unsuccessful projects. A survey method was used (N = 3,129) to collect data from the customers of a major systems delivery project management company operating in the facilities management industry. Logistic regression was used to analyze the capability and relative importance of the tasks in discriminating successful and unsuccessful projects. The results of the paper indicate that three out four installation tasks were among the top three in their ability to differentiate the successful and unsuccessful systems delivery project. Especially critical tasks were “Meeting milestones” and “Allocation of appropriate resources” so that the project could be completed on-time. Relatively less important tasks were “Advice and suggestions regarding the development of specifications for the project” and “Proposal to meet the intent of the company’s specifications” in the proposal phase of the project, and “Resolving warranty issues as defined by the warranty process” in the commissioning phase. Previous research has assessed the importance of the various project management phases. This research examines the capability of the more minutiae tasks to distinguish the successful and unsuccessful projects in the various phases of systems delivery projects, i.e. proposal, installation and commissioning.What (specifically) differentiates the successful and unsuccessful systems delivery projects (SDPs)
Matti Haverila, Jenny Carita Twyford
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Against the backdrop of management, planning, temporary organizations, Shannon–Weaver theory of communication and evaluation theories, the purpose of this research paper is to examine the relative importance of specific project management tasks in the various phases of system delivery projects in distinguishing successful and unsuccessful projects.

A survey method was used (N = 3,129) to collect data from the customers of a major systems delivery project management company operating in the facilities management industry. Logistic regression was used to analyze the capability and relative importance of the tasks in discriminating successful and unsuccessful projects.

The results of the paper indicate that three out four installation tasks were among the top three in their ability to differentiate the successful and unsuccessful systems delivery project. Especially critical tasks were “Meeting milestones” and “Allocation of appropriate resources” so that the project could be completed on-time. Relatively less important tasks were “Advice and suggestions regarding the development of specifications for the project” and “Proposal to meet the intent of the company’s specifications” in the proposal phase of the project, and “Resolving warranty issues as defined by the warranty process” in the commissioning phase.

Previous research has assessed the importance of the various project management phases. This research examines the capability of the more minutiae tasks to distinguish the successful and unsuccessful projects in the various phases of systems delivery projects, i.e. proposal, installation and commissioning.

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What (specifically) differentiates the successful and unsuccessful systems delivery projects (SDPs)10.1108/JFM-03-2022-0029Journal of Facilities Management2022-10-11© 2022 Emerald Publishing LimitedMatti HaverilaJenny Carita TwyfordJournal of Facilities Managementahead-of-printahead-of-print2022-10-1110.1108/JFM-03-2022-0029https://www.emerald.com/insight/content/doi/10.1108/JFM-03-2022-0029/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Spatial pattern of burglary in residential neighbourhoods: a case study of Abuja, Nigeriahttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0033/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAbuja, the capital city of Nigeria, is one of the fastest growing capital cities in sub-Saharan Africa. Recently, the city is experiencing an alarming rate of burglary and violent crimes, while the city planning management frameworks lacks adequate and effective crime mapping, monitoring and management techniques necessary for achieving liveable and safe environment for habitation despite its grandiose spatial planning and aesthetically appealing architectural design as a modern city. Based on police crime records (2007–2018) and geospatial analysis, this paper aims to provide adequate understanding on the interplay of land use configuration and burglary crime formation in residential neighbourhoods of Abuja, Nigeria. The methods used for the purpose of data collection includes; field survey, Block Environmental Inventory, while inferential statistics and Geographic Information System tools was used for data analysis. The analysis established that Lagos, Nsukka and Enugu Streets are hotspots; while Chief Palace street, Ladoke Akintola and Oka-Akoko streets were found to be cold spots. This study, however, established the applicability of crime pattern, opportunity theory and routine activity theory in understanding the rising burglary crime events in the study areas and the link between physical characteristics of street block typology and burglary crime pattern. The results of the analysis has in a way affirmed the positions of the theories, while disagreed with them in cases where the results indicated contrary outcome. This paper concluded with inference drawn from the results that supported mixed-use development but with built-in crime prevention through environmental design strategies as effective burglary crime prevention mechanisms that contribute to crime rate reduction.Spatial pattern of burglary in residential neighbourhoods: a case study of Abuja, Nigeria
Idris Isah Iliyasu, Aldrin Abdullah, Massoomeh Hedayati Marzbali
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Abuja, the capital city of Nigeria, is one of the fastest growing capital cities in sub-Saharan Africa. Recently, the city is experiencing an alarming rate of burglary and violent crimes, while the city planning management frameworks lacks adequate and effective crime mapping, monitoring and management techniques necessary for achieving liveable and safe environment for habitation despite its grandiose spatial planning and aesthetically appealing architectural design as a modern city. Based on police crime records (2007–2018) and geospatial analysis, this paper aims to provide adequate understanding on the interplay of land use configuration and burglary crime formation in residential neighbourhoods of Abuja, Nigeria.

The methods used for the purpose of data collection includes; field survey, Block Environmental Inventory, while inferential statistics and Geographic Information System tools was used for data analysis. The analysis established that Lagos, Nsukka and Enugu Streets are hotspots; while Chief Palace street, Ladoke Akintola and Oka-Akoko streets were found to be cold spots.

This study, however, established the applicability of crime pattern, opportunity theory and routine activity theory in understanding the rising burglary crime events in the study areas and the link between physical characteristics of street block typology and burglary crime pattern. The results of the analysis has in a way affirmed the positions of the theories, while disagreed with them in cases where the results indicated contrary outcome.

This paper concluded with inference drawn from the results that supported mixed-use development but with built-in crime prevention through environmental design strategies as effective burglary crime prevention mechanisms that contribute to crime rate reduction.

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Spatial pattern of burglary in residential neighbourhoods: a case study of Abuja, Nigeria10.1108/JFM-04-2022-0033Journal of Facilities Management2022-10-21© 2022 Emerald Publishing LimitedIdris Isah IliyasuAldrin AbdullahMassoomeh Hedayati MarzbaliJournal of Facilities Managementahead-of-printahead-of-print2022-10-2110.1108/JFM-04-2022-0033https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0033/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Indoor environmental quality-based space categorization framework: the case of health-care facilitieshttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0035/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIndoor environmental quality (IEQ) in buildings has an impact on people’s health, productivity and comfort. Maintaining the highest possible IEQ level in complex buildings, such as health care, is difficult due to economic and organizational constraints. This study aims to categorize the vicinities in a typical health-care facility in terms of importance and criticality in relation to the various IEQ factors, as well as to develop an IEQ assessment procedure. A comprehensive literature review, established standards and structured interviews with industrial hygiene professionals in health-care settings were used in this study. To test the applicability of the developed IEQ assessment procedure, a pilot study was conducted in an existing health-care facility. This study categorized health-care facilities into various vicinities and discovered three respondents group had varying IEQ perceptions (facility managers, environmental health specialists and nurses). According to the findings, indoor air quality is the most important and dominant factor influencing overall IEQ in health-care facilities. The trial application of the framework shows that much work is needed to improve the level of response and readiness of facility management and occupants to allow for the effective use of the developed procedure. Previous research did not include a detailed categorization of vicinities in health-care buildings based on IEQ requirements. The findings of this study will help to close this knowledge gap and guide facility managers and operators in recognizing the relative importance of different IEQ factors, maintaining functional requirements and identifying priorities when developing maintenance and operational procedures and allocating resources.Indoor environmental quality-based space categorization framework: the case of health-care facilities
Ismail Mohammed Budaiwi, Mohammed Alhaji Mohammed, Hammad Ali Harbi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Indoor environmental quality (IEQ) in buildings has an impact on people’s health, productivity and comfort. Maintaining the highest possible IEQ level in complex buildings, such as health care, is difficult due to economic and organizational constraints. This study aims to categorize the vicinities in a typical health-care facility in terms of importance and criticality in relation to the various IEQ factors, as well as to develop an IEQ assessment procedure.

A comprehensive literature review, established standards and structured interviews with industrial hygiene professionals in health-care settings were used in this study. To test the applicability of the developed IEQ assessment procedure, a pilot study was conducted in an existing health-care facility.

This study categorized health-care facilities into various vicinities and discovered three respondents group had varying IEQ perceptions (facility managers, environmental health specialists and nurses). According to the findings, indoor air quality is the most important and dominant factor influencing overall IEQ in health-care facilities. The trial application of the framework shows that much work is needed to improve the level of response and readiness of facility management and occupants to allow for the effective use of the developed procedure.

Previous research did not include a detailed categorization of vicinities in health-care buildings based on IEQ requirements. The findings of this study will help to close this knowledge gap and guide facility managers and operators in recognizing the relative importance of different IEQ factors, maintaining functional requirements and identifying priorities when developing maintenance and operational procedures and allocating resources.

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Indoor environmental quality-based space categorization framework: the case of health-care facilities10.1108/JFM-04-2022-0035Journal of Facilities Management2022-09-30© 2022 Emerald Publishing LimitedIsmail Mohammed BudaiwiMohammed Alhaji MohammedHammad Ali HarbiJournal of Facilities Managementahead-of-printahead-of-print2022-09-3010.1108/JFM-04-2022-0035https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0035/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
PLS-SEM assessment of the impediments of robotics and automation deployment for effective construction health and safetyhttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0037/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe importance of robotics and automation (R&A) in delivering a safe built environment cannot be overemphasised. This is because R&A systems can execute a hazardous job function that the construction workforce may not execute. Based on this knowledge, this study aims to present the result of an assessment of the impediments to the deployment of R&A for a safe and healthy construction environment. This study adopted a post-positivist philosophical stance, using a quantitative research approach and a questionnaire administered to construction professionals in South Africa. The data gathered were analysed using frequency, percentage, mean item score, Kruskal–Wallis H-test, exploratory factor analysis and partial least square structural equation modelling (SEM). This study revealed that the impediments to the deployment of R&A could be grouped into: industry, technology, human and cost-related factors. However, SEM assessment showed that only the industry, human and cost-related factors would significantly impact attaining specific health and safety-related outcomes. The findings offer valuable benefits to construction organisations as the careful understanding of the identified impeding factors can help lead to better deployment of R&A and the attainment of its inherent safety benefits. This study attempts to fill the gap in the shortage of literature exploring the deployment of R&A for a safe construction environment, particularly in developing countries like South Africa, where such studies are non-existent. This paper, therefore, offers a theoretical backdrop for future works on R&A deployment, particularly in developing countries where such a study has not been explored.PLS-SEM assessment of the impediments of robotics and automation deployment for effective construction health and safety
Douglas Aghimien, Matthew Ikuabe, Lerato Millicent Aghimien, Clinton Aigbavboa, Ntebo Ngcobo, Jonas Yankah
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The importance of robotics and automation (R&A) in delivering a safe built environment cannot be overemphasised. This is because R&A systems can execute a hazardous job function that the construction workforce may not execute. Based on this knowledge, this study aims to present the result of an assessment of the impediments to the deployment of R&A for a safe and healthy construction environment.

This study adopted a post-positivist philosophical stance, using a quantitative research approach and a questionnaire administered to construction professionals in South Africa. The data gathered were analysed using frequency, percentage, mean item score, Kruskal–Wallis H-test, exploratory factor analysis and partial least square structural equation modelling (SEM).

This study revealed that the impediments to the deployment of R&A could be grouped into: industry, technology, human and cost-related factors. However, SEM assessment showed that only the industry, human and cost-related factors would significantly impact attaining specific health and safety-related outcomes.

The findings offer valuable benefits to construction organisations as the careful understanding of the identified impeding factors can help lead to better deployment of R&A and the attainment of its inherent safety benefits.

This study attempts to fill the gap in the shortage of literature exploring the deployment of R&A for a safe construction environment, particularly in developing countries like South Africa, where such studies are non-existent. This paper, therefore, offers a theoretical backdrop for future works on R&A deployment, particularly in developing countries where such a study has not been explored.

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PLS-SEM assessment of the impediments of robotics and automation deployment for effective construction health and safety10.1108/JFM-04-2022-0037Journal of Facilities Management2022-08-31© 2022 Douglas Aghimien, Matthew Ikuabe, Lerato Millicent Aghimien, Clinton Aigbavboa, Ntebo Ngcobo and Jonas Yankah.Douglas AghimienMatthew IkuabeLerato Millicent AghimienClinton AigbavboaNtebo NgcoboJonas YankahJournal of Facilities Managementahead-of-printahead-of-print2022-08-3110.1108/JFM-04-2022-0037https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0037/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Douglas Aghimien, Matthew Ikuabe, Lerato Millicent Aghimien, Clinton Aigbavboa, Ntebo Ngcobo and Jonas Yankah.http://creativecommons.org/licences/by/4.0/legalcode
BIM-FM in existing buildings: a case study on educational and high-rise residential buildingshttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0038/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestFacility management (FM) is regarded as an emerging issue in civil engineering and is responsible for ensuring the building's expected performance. The purpose of this study is to analyze buildings' current FM processes for educational and high residential segments and propose an FM-building information modeling (BIM) (BIM6D) to understand the information flow and leading players with and without FM-BIM integration. The research strategy was a case study with data from the FM process of two buildings. This study was carried out in three stages: diagnosis of FM of the two buildings, FM-BIM integration and information flow and leading players analysis. Maintenance activities were categorized according to periodicity and status criteria for each project element for FM-BIM integration and were visualized in the Revit design using Dynamo software. The results of this study show differences in how FM is conducted, especially in formalization and preventive character, and similarities regarding the difficulty of foreseen and lack of control because of scattered, disconnected and incomplete information on both. The visual appeal of the FM-BIM integration facilitates information access. It optimizes the use of the digital model through the most prolonged phase of the life cycle of a building (post-occupation phase). However, FM-BIM challenges buildings that do not have digital model expertise as residential segments. This study suggests a more significant role for construction companies in these cases. This study investigates BIM-FM integration of buildings in two different contexts and reveals the importance of a construction company's role in buildings in the residential segment. This study contributes with real-life cases on BIM in existing buildings, discussing the value and challenges of BIM in FM applications.BIM-FM in existing buildings: a case study on educational and high-rise residential buildings
Andrea Parisi Kern, Fabiana Pires Rosa, Luis Bragança
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Facility management (FM) is regarded as an emerging issue in civil engineering and is responsible for ensuring the building's expected performance. The purpose of this study is to analyze buildings' current FM processes for educational and high residential segments and propose an FM-building information modeling (BIM) (BIM6D) to understand the information flow and leading players with and without FM-BIM integration.

The research strategy was a case study with data from the FM process of two buildings. This study was carried out in three stages: diagnosis of FM of the two buildings, FM-BIM integration and information flow and leading players analysis. Maintenance activities were categorized according to periodicity and status criteria for each project element for FM-BIM integration and were visualized in the Revit design using Dynamo software.

The results of this study show differences in how FM is conducted, especially in formalization and preventive character, and similarities regarding the difficulty of foreseen and lack of control because of scattered, disconnected and incomplete information on both. The visual appeal of the FM-BIM integration facilitates information access. It optimizes the use of the digital model through the most prolonged phase of the life cycle of a building (post-occupation phase). However, FM-BIM challenges buildings that do not have digital model expertise as residential segments. This study suggests a more significant role for construction companies in these cases.

This study investigates BIM-FM integration of buildings in two different contexts and reveals the importance of a construction company's role in buildings in the residential segment. This study contributes with real-life cases on BIM in existing buildings, discussing the value and challenges of BIM in FM applications.

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BIM-FM in existing buildings: a case study on educational and high-rise residential buildings10.1108/JFM-04-2022-0038Journal of Facilities Management2022-12-15© Emerald Publishing LimitedAndrea Parisi KernFabiana Pires RosaLuis BragançaJournal of Facilities Managementahead-of-printahead-of-print2022-12-1510.1108/JFM-04-2022-0038https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0038/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© Emerald Publishing Limited
Delphi study for evaluating critical success factors (CSFs) for PPP power projects in Ghanahttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0040/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to identify the critical success factors of public private partnership (PPP) power projects in Ghana and further evaluates the most significant critical success factors (CSFs) influencing both the public and private sector participation in PPP power projects. Ranking-type Delphi survey in two rounds was conducted to establish a comprehensive list of critical success factors of PPP power projects. Using purposive and snowball sampling techniques, experts were targeted for the Delphi survey. Mean score ranking, Cronbach’s alpha coefficient and Kendall’s concordance were used for analysis. From the list of 37 critical success factors, 9 CSFs were deemed to be extremely significant. The five topmost CSFs were as follows: shared authority, trust and communication between public and private sectors; necessity of power project; debt guarantee to enable private partner to raise funds from the local or international financial markets; appropriate risk allocation and risk sharing; and thorough and realistic assessment of cost, projections and benefits. The CSFs identified and prioritized in this study have the propensity to trigger policy development towards the PPP power sector in Ghana and developing countries that shares similar context. This is because the study has wide implications for financing, politics, procurement, regulations, legal and capacity building.Delphi study for evaluating critical success factors (CSFs) for PPP power projects in Ghana
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John Edwards
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to identify the critical success factors of public private partnership (PPP) power projects in Ghana and further evaluates the most significant critical success factors (CSFs) influencing both the public and private sector participation in PPP power projects.

Ranking-type Delphi survey in two rounds was conducted to establish a comprehensive list of critical success factors of PPP power projects. Using purposive and snowball sampling techniques, experts were targeted for the Delphi survey. Mean score ranking, Cronbach’s alpha coefficient and Kendall’s concordance were used for analysis.

From the list of 37 critical success factors, 9 CSFs were deemed to be extremely significant. The five topmost CSFs were as follows: shared authority, trust and communication between public and private sectors; necessity of power project; debt guarantee to enable private partner to raise funds from the local or international financial markets; appropriate risk allocation and risk sharing; and thorough and realistic assessment of cost, projections and benefits.

The CSFs identified and prioritized in this study have the propensity to trigger policy development towards the PPP power sector in Ghana and developing countries that shares similar context. This is because the study has wide implications for financing, politics, procurement, regulations, legal and capacity building.

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Delphi study for evaluating critical success factors (CSFs) for PPP power projects in Ghana10.1108/JFM-04-2022-0040Journal of Facilities Management2023-01-02© 2022 Emerald Publishing LimitedAugustine Senanu Komla KukahDe-Graft Owusu-ManuEdward BaduDavid John EdwardsJournal of Facilities Managementahead-of-printahead-of-print2023-01-0210.1108/JFM-04-2022-0040https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2022-0040/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
The relationship between economic complexity and green economy with earnings managementhttps://www.emerald.com/insight/content/doi/10.1108/JFM-04-2023-0045/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to analyze the relationship between economic complexity (EC) and the green economy (GE) with the real and accrual earnings management (REM and AEM) of the listed companies on the Iranian stock exchange. The authors study whether EC and the GE can affect REM and AEM. The authors used a multiple regression model based on the panel data and a fixed effect model to test hypotheses. The sample includes 1,351 companies listed on the Tehran Stock Exchange from 2014 to 2021. The results show a positive and significant relationship between EC and the GE with REM and AEM. Considering the importance of a GE and since this research is the first to address the mentioned topic in emerging markets, it provides helpful insights for financial statement users, analysts and legal entities. Our study fills the literature gap and promotes knowledge regarding its relevant literature. Examining this relationship portrays the latest research perspectives in this field. The information from this study can assist in environmental management decision-making and relevant policymaking, promoting the movement toward sustainable development.The relationship between economic complexity and green economy with earnings management
Zainab Ahmadi, Mahdi Salehi, Mahmoud Rahmani
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to analyze the relationship between economic complexity (EC) and the green economy (GE) with the real and accrual earnings management (REM and AEM) of the listed companies on the Iranian stock exchange. The authors study whether EC and the GE can affect REM and AEM.

The authors used a multiple regression model based on the panel data and a fixed effect model to test hypotheses. The sample includes 1,351 companies listed on the Tehran Stock Exchange from 2014 to 2021.

The results show a positive and significant relationship between EC and the GE with REM and AEM.

Considering the importance of a GE and since this research is the first to address the mentioned topic in emerging markets, it provides helpful insights for financial statement users, analysts and legal entities. Our study fills the literature gap and promotes knowledge regarding its relevant literature. Examining this relationship portrays the latest research perspectives in this field. The information from this study can assist in environmental management decision-making and relevant policymaking, promoting the movement toward sustainable development.

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The relationship between economic complexity and green economy with earnings management10.1108/JFM-04-2023-0045Journal of Facilities Management2023-09-14© 2023 Emerald Publishing LimitedZainab AhmadiMahdi SalehiMahmoud RahmaniJournal of Facilities Managementahead-of-printahead-of-print2023-09-1410.1108/JFM-04-2023-0045https://www.emerald.com/insight/content/doi/10.1108/JFM-04-2023-0045/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Emerging technologies in facility management in Brazilhttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2021-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAn interaction between emerging technologies (ETs) for facility management (FM) activities and stakeholder skills is necessary to promote the optimization of FM performance. Previous studies do not show strategies for the selection of ETs in FM considering the technological competencies of stakeholders. Thus, this study analyzes the interactions between ETs and FM from the perceptions of Brazilian professionals, identifying the most appropriate and effective technological solutions, based on a broad literature review. The steps of the methodology are as follows: systematic literature review (SLR); detailing the ETs for FM; online questionnaire based on SLR findings; sample of Brazilian FM professionals; statistical treatment; and discussion. Results indicate wireless sensor network, Internet of Thing, building information modeling and Big Data as ETs in FM with greater potential for optimization in the performance of FM activities, from survey respondents. The scope of possible findings may have been biased, considering the small number of research participants and current transformations resulting from the COVID-19 pandemic (e.g. changes to standard operating procedures). The results ensure greater security to facility managers in the effective implementation of ETs in FM activities. The research explores the published studies and the consultation with Brazilian FM professionals in the selection of ETs.Emerging technologies in facility management in Brazil
Marcus Vinicius Rosário da Silva, Marcelo Jasmim Meiriño, Julio Vieira Neto Vieira Neto, Sheila Walbe Ornstein
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

An interaction between emerging technologies (ETs) for facility management (FM) activities and stakeholder skills is necessary to promote the optimization of FM performance. Previous studies do not show strategies for the selection of ETs in FM considering the technological competencies of stakeholders. Thus, this study analyzes the interactions between ETs and FM from the perceptions of Brazilian professionals, identifying the most appropriate and effective technological solutions, based on a broad literature review.

The steps of the methodology are as follows: systematic literature review (SLR); detailing the ETs for FM; online questionnaire based on SLR findings; sample of Brazilian FM professionals; statistical treatment; and discussion.

Results indicate wireless sensor network, Internet of Thing, building information modeling and Big Data as ETs in FM with greater potential for optimization in the performance of FM activities, from survey respondents.

The scope of possible findings may have been biased, considering the small number of research participants and current transformations resulting from the COVID-19 pandemic (e.g. changes to standard operating procedures).

The results ensure greater security to facility managers in the effective implementation of ETs in FM activities.

The research explores the published studies and the consultation with Brazilian FM professionals in the selection of ETs.

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Emerging technologies in facility management in Brazil10.1108/JFM-05-2021-0052Journal of Facilities Management2022-12-09© 2022 Emerald Publishing LimitedMarcus Vinicius Rosário da SilvaMarcelo Jasmim MeiriñoJulio Vieira Neto Vieira NetoSheila Walbe OrnsteinJournal of Facilities Managementahead-of-printahead-of-print2022-12-0910.1108/JFM-05-2021-0052https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2021-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Exploring performance areas and developing performance assessment model for a construction projects in Indiahttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0050/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model. Based on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas. This study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP. The developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects. The MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.Exploring performance areas and developing performance assessment model for a construction projects in India
Prachi Vinod Ingle, Gangadhar Mahesh
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The success of construction projects can be indicated by measuring their performance. For effective project performance (PP), the successful execution of a construction projects is very important. A systematic review of the literature on performance areas and performance assessment models was undertaken. The purpose of this paper is to develop a mathematical formulation for construction PP areas to suit the Indian context by modifying the current project quarterback rating (PQR) model.

Based on the literature, the PQR model has not been validated for suitability in the Indian context. To validate the PQR model and modify the same for the Indian context, a survey instrument was used to collect data on performance areas and a multivariate data analysis technique was carried out to develop a modified model. Delphi technique was used to assign the weights for each performance metric in performance areas.

This study concluded the importance of three additional performance areas, namely, productivity, stakeholder satisfaction and environment for assessing PP for Indian construction projects. It also identified the interrelationship between the performance areas and the PP.

The developed modified PQR model (MPQR) will guide the concerned stakeholders to take corrective actions for improving the performance of construction projects.

The MPQR proposed in this paper covers ten areas and is a comprehensive single score that can be used to benchmark and compare performance over different projects to achieve continuous improvement.

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Exploring performance areas and developing performance assessment model for a construction projects in India10.1108/JFM-05-2022-0050Journal of Facilities Management2022-10-19© 2022 Emerald Publishing LimitedPrachi Vinod IngleGangadhar MaheshJournal of Facilities Managementahead-of-printahead-of-print2022-10-1910.1108/JFM-05-2022-0050https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0050/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Maintenance capability creation for buildings – concurrent process with design and constructionhttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study describes how maintenance capability should be created during the design and construction phases of construction projects. Purpose of the abstract to define the elements for creating the maintenance capability and the process to be used in construction life cycle projects for buildings. An inductive and qualitative research method was used to construct the proposed process based on the literature and 18 interviews in two large construction companies. The results indicate that the maintenance phase is usually overlooked during the design and construction phases, and capabilities are not systematically built. In particular, processes are lacking in data management, causing severe problems in maintenance. This study presents a process including key requirements and activities for creating maintenance capability in conjunction with the design and construction phases, which is novel to the literature. The validated process can be adapted based on the needs of the construction company.Maintenance capability creation for buildings – concurrent process with design and construction
Petteri Annunen, Juho Tella, Sini Pekki, Harri Haapasalo
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study describes how maintenance capability should be created during the design and construction phases of construction projects. Purpose of the abstract to define the elements for creating the maintenance capability and the process to be used in construction life cycle projects for buildings.

An inductive and qualitative research method was used to construct the proposed process based on the literature and 18 interviews in two large construction companies.

The results indicate that the maintenance phase is usually overlooked during the design and construction phases, and capabilities are not systematically built. In particular, processes are lacking in data management, causing severe problems in maintenance.

This study presents a process including key requirements and activities for creating maintenance capability in conjunction with the design and construction phases, which is novel to the literature. The validated process can be adapted based on the needs of the construction company.

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Maintenance capability creation for buildings – concurrent process with design and construction10.1108/JFM-05-2022-0052Journal of Facilities Management2022-08-30© 2022 Petteri Annunen, Juho Tella, Sini Pekki and Harri HaapasaloPetteri AnnunenJuho TellaSini PekkiHarri HaapasaloJournal of Facilities Managementahead-of-printahead-of-print2022-08-3010.1108/JFM-05-2022-0052https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0052/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Petteri Annunen, Juho Tella, Sini Pekki and Harri Haapasalohttp://creativecommons.org/licences/by/4.0/legalcode
Management psychological characteristics and earnings managementhttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study investigates the relationship between management's psychological characteristics (managers' narcissism, overconfidence and managers' myopia) and earnings management in the pre-Islamic State of Iraq and Syria (ISIS) and post-ISIS eras. A multivariate regression model was used to test the hypotheses. The research hypotheses were tested using a sample of all companies listed on the Iraqi Stock Exchange from 2014 to 2020. Findings indicate a positive and significant relationship between managers' narcissism, overconfidence and myopia with accrual and real earnings management. According to the results, the ISIS weakens the relationship between managers' narcissism, managers' overconfidence and managers' myopia with accrual and real earnings management. Because no study has addressed this issue in Iraq so far, the results of this research can provide helpful information for its users and improve the knowledge and science in this area.Management psychological characteristics and earnings management
Mahdi Salehi, Mohammed Ahmed Jabbar, Saleh Orfizadeh
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study investigates the relationship between management's psychological characteristics (managers' narcissism, overconfidence and managers' myopia) and earnings management in the pre-Islamic State of Iraq and Syria (ISIS) and post-ISIS eras.

A multivariate regression model was used to test the hypotheses. The research hypotheses were tested using a sample of all companies listed on the Iraqi Stock Exchange from 2014 to 2020.

Findings indicate a positive and significant relationship between managers' narcissism, overconfidence and myopia with accrual and real earnings management. According to the results, the ISIS weakens the relationship between managers' narcissism, managers' overconfidence and managers' myopia with accrual and real earnings management.

Because no study has addressed this issue in Iraq so far, the results of this research can provide helpful information for its users and improve the knowledge and science in this area.

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Management psychological characteristics and earnings management10.1108/JFM-05-2022-0055Journal of Facilities Management2022-12-01© 2022 Emerald Publishing LimitedMahdi SalehiMohammed Ahmed JabbarSaleh OrfizadehJournal of Facilities Managementahead-of-printahead-of-print2022-12-0110.1108/JFM-05-2022-0055https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2022-0055/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
COVID-19 and CFO performance: evidence of large and medium-size companieshttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2023-0054/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to investigate the relationship between the impact of COVID-19 on the performance of financial managers of medium and large companies. This research used the data of 173 listed large and over-the-counter as medium-size companies from 2018 to 2021. The results of these tests have been analyzed using panel data and STATA 15 software. The results showed that COVID-19 has no significant relationship with the return on equity in large and medium-size companies. This variable does not significantly affect Tobin’s Q index in medium-size companies either. Other financial indicators examined in this research have decreased considerably in all companies under the influence of COVID-19. Still, the intensity of this effect is different in large and medium-size companies. Funds from borrowings and Tobin’s Q ratios in medium-size companies compared with large companies have been more severely affected by the COVID-19 disease; the return on assets, book value to market value and large companies compared with medium-size companies have been more severely and significantly affected by COVID-19; and financing funds through the issuance of shares in large companies and medium-size companies have been affected by COVID-19 almost equally. Despite the studies related to financial crises and their effect on the performance of companies, no research has examined the financial performance indicators during the outbreak of COVID-19 in large and small companies. Therefore, the results of this research can affect different groups: financial managers and the board of directors of companies to better understand the impact of the corona disease on the company’s performance; investors benefit from research results in line with investment decisions; developing theory and educational topics for the benefit of students and studying and conducting more experimental research in this regard; and the stock exchange organization and regulatory and support institutions need to find out the depth of the disaster and the effect of COVID-19 on the performance of companies.COVID-19 and CFO performance: evidence of large and medium-size companies
Grzegorz Zimon, Mahdi Salehi, Samaneh Kalateh Arabi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to investigate the relationship between the impact of COVID-19 on the performance of financial managers of medium and large companies.

This research used the data of 173 listed large and over-the-counter as medium-size companies from 2018 to 2021. The results of these tests have been analyzed using panel data and STATA 15 software.

The results showed that COVID-19 has no significant relationship with the return on equity in large and medium-size companies. This variable does not significantly affect Tobin’s Q index in medium-size companies either. Other financial indicators examined in this research have decreased considerably in all companies under the influence of COVID-19. Still, the intensity of this effect is different in large and medium-size companies. Funds from borrowings and Tobin’s Q ratios in medium-size companies compared with large companies have been more severely affected by the COVID-19 disease; the return on assets, book value to market value and large companies compared with medium-size companies have been more severely and significantly affected by COVID-19; and financing funds through the issuance of shares in large companies and medium-size companies have been affected by COVID-19 almost equally.

Despite the studies related to financial crises and their effect on the performance of companies, no research has examined the financial performance indicators during the outbreak of COVID-19 in large and small companies. Therefore, the results of this research can affect different groups: financial managers and the board of directors of companies to better understand the impact of the corona disease on the company’s performance; investors benefit from research results in line with investment decisions; developing theory and educational topics for the benefit of students and studying and conducting more experimental research in this regard; and the stock exchange organization and regulatory and support institutions need to find out the depth of the disaster and the effect of COVID-19 on the performance of companies.

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COVID-19 and CFO performance: evidence of large and medium-size companies10.1108/JFM-05-2023-0054Journal of Facilities Management2024-01-09© 2023 Emerald Publishing LimitedGrzegorz ZimonMahdi SalehiSamaneh Kalateh ArabiJournal of Facilities Managementahead-of-printahead-of-print2024-01-0910.1108/JFM-05-2023-0054https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2023-0054/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Sustainable facilities management in the built environment: a bibliometric reviewhttps://www.emerald.com/insight/content/doi/10.1108/JFM-05-2023-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to review the status quo, current state of research, research hot themes and research gaps in sustainable facilities management (SFM) in the built environment (BE) through an extant literature review. To map and analyze knowledge paths in the context of SFM research, a sequential explanatory mixed-method review involving bibliometric and content analysis was used to help identify current research trends, research hot themes and knowledge gaps. The Scopus search engine was used to find 169 relevant articles. For a better understanding of the literature accumulated, a bibliometric analysis was carried out by using VOSviewer to reveal current research themes, the status quo and current state of research as well as research gaps. Through the literature review and content analysis, the current research themes on SFM revealed from the study include green building technologies, assessment methods of SFM, smart buildings and building information modeling. The research hot themes in SFM include smart buildings and green building technologies, green buildings (GB), architectural and building designs in the university sector, assessment methods in buildings and decision-making and the adoption of asset and facility management in the university sector. Indoor air pollution, intelligent buildings, climate change, maintenance, environmental management, facilities, historic preservation, environmental performance, energy management, etc. are the research gaps identified from the study, and these serve as potential areas for future research studies under SFM. It was recognized that facilities managers are increasingly involved with sustainability policies within their organizations and are developing sustainability agendas to keep up with the changing nature of the facilities management (FM) profession. The findings of this study hold relevance to the FM practice, as the integration of SFM by facilities managers can lead to waste reduction, decreased operating expenses and reduced energy consumption. In addition, occupants of sustainable buildings experience improved conditions that contribute to better health and productivity, thus boosting their overall well-being. Consistent with the themes of smart buildings and green technologies, revealed to be the hot themes in the SFM research scope, properties with sustainable features can command higher rental rates and property values, appealing to a broader range of stakeholders. SFM practices in universities can aid in saving money from reduced facility operational costs and improve the image of institutions while creating better indoor environments for students and staff. The analyses of countries involved in research can open doors for the establishment of research groups and the development of collaboration between universities in different countries researching similar topics of interest. The geographical scope of this study is not limited and, therefore, encourages broad applicability of the findings to the global sustainable BE.Sustainable facilities management in the built environment: a bibliometric review
Ama Darkwah Osei Assibey Antwi, Aba Essanowa Afful, Joshua Ayarkwa, Ambrose Dodoo, Safowaa Osei-Tutu, Anthony Kwame Danso
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to review the status quo, current state of research, research hot themes and research gaps in sustainable facilities management (SFM) in the built environment (BE) through an extant literature review.

To map and analyze knowledge paths in the context of SFM research, a sequential explanatory mixed-method review involving bibliometric and content analysis was used to help identify current research trends, research hot themes and knowledge gaps. The Scopus search engine was used to find 169 relevant articles. For a better understanding of the literature accumulated, a bibliometric analysis was carried out by using VOSviewer to reveal current research themes, the status quo and current state of research as well as research gaps.

Through the literature review and content analysis, the current research themes on SFM revealed from the study include green building technologies, assessment methods of SFM, smart buildings and building information modeling. The research hot themes in SFM include smart buildings and green building technologies, green buildings (GB), architectural and building designs in the university sector, assessment methods in buildings and decision-making and the adoption of asset and facility management in the university sector. Indoor air pollution, intelligent buildings, climate change, maintenance, environmental management, facilities, historic preservation, environmental performance, energy management, etc. are the research gaps identified from the study, and these serve as potential areas for future research studies under SFM. It was recognized that facilities managers are increasingly involved with sustainability policies within their organizations and are developing sustainability agendas to keep up with the changing nature of the facilities management (FM) profession.

The findings of this study hold relevance to the FM practice, as the integration of SFM by facilities managers can lead to waste reduction, decreased operating expenses and reduced energy consumption. In addition, occupants of sustainable buildings experience improved conditions that contribute to better health and productivity, thus boosting their overall well-being. Consistent with the themes of smart buildings and green technologies, revealed to be the hot themes in the SFM research scope, properties with sustainable features can command higher rental rates and property values, appealing to a broader range of stakeholders. SFM practices in universities can aid in saving money from reduced facility operational costs and improve the image of institutions while creating better indoor environments for students and staff. The analyses of countries involved in research can open doors for the establishment of research groups and the development of collaboration between universities in different countries researching similar topics of interest.

The geographical scope of this study is not limited and, therefore, encourages broad applicability of the findings to the global sustainable BE.

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Sustainable facilities management in the built environment: a bibliometric review10.1108/JFM-05-2023-0056Journal of Facilities Management2024-03-29© 2024 Emerald Publishing LimitedAma Darkwah Osei Assibey AntwiAba Essanowa AffulJoshua AyarkwaAmbrose DodooSafowaa Osei-TutuAnthony Kwame DansoJournal of Facilities Managementahead-of-printahead-of-print2024-03-2910.1108/JFM-05-2023-0056https://www.emerald.com/insight/content/doi/10.1108/JFM-05-2023-0056/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2024 Emerald Publishing Limited
Assessing effects of moral hazard -related behaviours on quality and satisfaction of public-private-partnership (PPP) construction projects: case study of Ghanahttps://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0057/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to investigate the effects of moral hazard on quality and satisfaction of public–private–partnership (PPP) construction projects in Ghana. After undertaking a literature review, questionnaires were used to elicit responses from respondents. Population consisted of quantity surveyors, project managers, procurement officers, consultants, public agency officers involved in PPP projects, private partners and contractors. A total of 211 questionnaires were received from 250 distributed. Purposive and snowballing sampling techniques were adopted. Analytical tools were Cronbach’s alpha for testing reliability, regression, mean score ranking and relative importance index. Reduced mutual trust and respect, poor clarity of project objectives; consequence on decision-making; less effective construction process; and increased construction risks were the significant effects of moral hazard on satisfaction of PPP construction projects. Value-based effects; manufacturer-based effects; product-based effects; user-based effects; and transcendent-based effects were the significant effects of moral hazard on quality of PPP construction projects. Construction stakeholders involved in delivering PPP projects ought to take note of the findings and recommendations arising. Further studies should explore the effects on other project performance indicators apart from satisfaction and quality. This paper extends knowledge in the area of exploring the effects of moral hazard on PPP project satisfaction and quality. The findings are beneficial to both academia and industry practitioners.Assessing effects of moral hazard -related behaviours on quality and satisfaction of public-private-partnership (PPP) construction projects: case study of Ghana
De-Graft Owusu-Manu, Emmanuel Ofori-Yeboah, Edward Badu, Augustine Senanu Komla Kukah, David John Edwards
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to investigate the effects of moral hazard on quality and satisfaction of public–private–partnership (PPP) construction projects in Ghana.

After undertaking a literature review, questionnaires were used to elicit responses from respondents. Population consisted of quantity surveyors, project managers, procurement officers, consultants, public agency officers involved in PPP projects, private partners and contractors. A total of 211 questionnaires were received from 250 distributed. Purposive and snowballing sampling techniques were adopted. Analytical tools were Cronbach’s alpha for testing reliability, regression, mean score ranking and relative importance index.

Reduced mutual trust and respect, poor clarity of project objectives; consequence on decision-making; less effective construction process; and increased construction risks were the significant effects of moral hazard on satisfaction of PPP construction projects. Value-based effects; manufacturer-based effects; product-based effects; user-based effects; and transcendent-based effects were the significant effects of moral hazard on quality of PPP construction projects.

Construction stakeholders involved in delivering PPP projects ought to take note of the findings and recommendations arising. Further studies should explore the effects on other project performance indicators apart from satisfaction and quality.

This paper extends knowledge in the area of exploring the effects of moral hazard on PPP project satisfaction and quality. The findings are beneficial to both academia and industry practitioners.

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Assessing effects of moral hazard -related behaviours on quality and satisfaction of public-private-partnership (PPP) construction projects: case study of Ghana10.1108/JFM-06-2022-0057Journal of Facilities Management2022-12-08© 2022 Emerald Publishing LimitedDe-Graft Owusu-ManuEmmanuel Ofori-YeboahEdward BaduAugustine Senanu Komla KukahDavid John EdwardsJournal of Facilities Managementahead-of-printahead-of-print2022-12-0810.1108/JFM-06-2022-0057https://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0057/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Modeling the moderating effect of technology anxiety on the relationship between smart city–built environment and the quality of life of citizenshttps://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0061/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to comprehend the smart city–built environment’s (SCBE) effect on citizens’ quality of life in the smart cities of a developing country such as India. This study also sought to investigate the moderating effect of technological anxiety on the association, as mentioned earlier. This study’s hypotheses were tested using data from 494 sample respondents who lived in the top five smart cities of India using partial least square-based structural equation modeling. This study validated five dimensions of an SCBE, including smart governance, smart economy, smart people, smart transportation, smart environment and smart living, and demonstrated a favorable connection between a SCBE quality of life. This study confirmed that technology anxiety strongly moderates the relationship between the built environment of smart cities and citizens’ quality of life. This study is a pioneering effort that explores the relationship between SCBE and the quality of life of its residents and the moderating effect of technology anxiety on this relationship.Modeling the moderating effect of technology anxiety on the relationship between smart city–built environment and the quality of life of citizens
Ajitabh Dash
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to comprehend the smart city–built environment’s (SCBE) effect on citizens’ quality of life in the smart cities of a developing country such as India. This study also sought to investigate the moderating effect of technological anxiety on the association, as mentioned earlier.

This study’s hypotheses were tested using data from 494 sample respondents who lived in the top five smart cities of India using partial least square-based structural equation modeling.

This study validated five dimensions of an SCBE, including smart governance, smart economy, smart people, smart transportation, smart environment and smart living, and demonstrated a favorable connection between a SCBE quality of life. This study confirmed that technology anxiety strongly moderates the relationship between the built environment of smart cities and citizens’ quality of life.

This study is a pioneering effort that explores the relationship between SCBE and the quality of life of its residents and the moderating effect of technology anxiety on this relationship.

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Modeling the moderating effect of technology anxiety on the relationship between smart city–built environment and the quality of life of citizens10.1108/JFM-06-2022-0061Journal of Facilities Management2022-12-22© 2022 Emerald Publishing LimitedAjitabh DashJournal of Facilities Managementahead-of-printahead-of-print2022-12-2210.1108/JFM-06-2022-0061https://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0061/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Corporate citizen internal audit model: evidence from environmental functions Iranhttps://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0066/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn recent years, Corporate Citizenship has continued to grow in importance and significance. It has been the subject of considerable debate and commentary among researchers, corporate leaders and public institutions like NGOs and even capital market companies. The development of this concept in internal audit functions can improve the level of responsibility of companies. The purpose of this study is to design an internal audit model of a corporate citizen in Iranian capital market companies. This research is methodologically in the category of developmental and combined research. In this study, two meta-synthesis and Delphi analyzes in the qualitative part and systematic representation analysis were used to determine the systematic relationships of the Internal Audit Corporate Citizen Components to strengthen environmental sustainability. Because of the mix of the data collection method in both qualitative and quantitative parts, the research participants in the qualitative part were 13 university experts in the field of accounting and 19 internal auditors of Iranian capital market companies who had specialized experience participated in the quantitative part. The results in the qualitative section indicate the existence of 14 confirmed studies and the determination of 8 main components of the internal audit of the corporate citizen, during two stages of Delphi analysis, the level of reliability of the components was confirmed with the concept of internal audit of the corporate citizen. Based on the results of system representation model in quantitative part, it was determined that Environmental training to human resources is the primary stimulus for the system’s internal audit system representation to monitor the financial performance of the company to achieve environmental sustainability. To the best of the authors’ knowledge, this is the first study to exemplify environmental sustainability by focusing on the concept of corporate citizen internal auditing. An area that, although of research importance in terms of developing theoretical literature and practical basis in reducing the financial reporting gap with an independent auditor, However, less research has been done on this issue and conducting this research and expanding it to the level of internal auditing profession can enhance the institutional and educational capacities on it at the international level and help to integrate the development of theoretical literature.Corporate citizen internal audit model: evidence from environmental functions Iran
Amir Ghorbaniyan, Mohammadreza Abdoli, Hasan Valiyan, Hasan Boudlaie
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In recent years, Corporate Citizenship has continued to grow in importance and significance. It has been the subject of considerable debate and commentary among researchers, corporate leaders and public institutions like NGOs and even capital market companies. The development of this concept in internal audit functions can improve the level of responsibility of companies. The purpose of this study is to design an internal audit model of a corporate citizen in Iranian capital market companies.

This research is methodologically in the category of developmental and combined research. In this study, two meta-synthesis and Delphi analyzes in the qualitative part and systematic representation analysis were used to determine the systematic relationships of the Internal Audit Corporate Citizen Components to strengthen environmental sustainability. Because of the mix of the data collection method in both qualitative and quantitative parts, the research participants in the qualitative part were 13 university experts in the field of accounting and 19 internal auditors of Iranian capital market companies who had specialized experience participated in the quantitative part.

The results in the qualitative section indicate the existence of 14 confirmed studies and the determination of 8 main components of the internal audit of the corporate citizen, during two stages of Delphi analysis, the level of reliability of the components was confirmed with the concept of internal audit of the corporate citizen. Based on the results of system representation model in quantitative part, it was determined that Environmental training to human resources is the primary stimulus for the system’s internal audit system representation to monitor the financial performance of the company to achieve environmental sustainability.

To the best of the authors’ knowledge, this is the first study to exemplify environmental sustainability by focusing on the concept of corporate citizen internal auditing. An area that, although of research importance in terms of developing theoretical literature and practical basis in reducing the financial reporting gap with an independent auditor, However, less research has been done on this issue and conducting this research and expanding it to the level of internal auditing profession can enhance the institutional and educational capacities on it at the international level and help to integrate the development of theoretical literature.

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Corporate citizen internal audit model: evidence from environmental functions Iran10.1108/JFM-06-2022-0066Journal of Facilities Management2023-04-11© 2023 Emerald Publishing LimitedAmir GhorbaniyanMohammadreza AbdoliHasan ValiyanHasan BoudlaieJournal of Facilities Managementahead-of-printahead-of-print2023-04-1110.1108/JFM-06-2022-0066https://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0066/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Coping with uncertainties: challenges for decision makers in healthcarehttps://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestHealth care organizations’ decision-making for the future relies on anticipating changes. Reliable predictions are becoming increasingly difficult, creating anxiety and requires long-term adaptive planning to cope with unforeseen circumstances. The purpose of this study is to gain insights into the awareness of uncertainties that decision makers in healthcare have, particularly when making long-term investments. This is a qualitative study with an explorative purpose. The data were collected through semi-structured and open interviews with board members of long-term care organizations. The study revealed that respondents are most uncertain about the future financing of their real estate system. Another concern revealed is about the shortage of care professionals combined with an increasing demand for future care. Despite most decision makers do recognize uncertainties during the decision-making process, decision makers hardly address the level of these uncertainties. Although this study did find that some decision makers are aware of deep uncertainties, in terms of “unknown unknowns,” they have no actual approaches for dealing with such situations. Decision makers at healthcare organizations are uncertain as to their ability to anticipate technological, economic, social and political developments, as well as predict future healthcare system transformations. Some decision makers are aware of deep uncertainties, in terms of “unknown unknowns” and “unidentified unknowns,” but they lack an actual approach to deal with such situations. This study examines how strategies adapt to unforeseen developments or how to deal with deep uncertainties in healthcare as complex adaptive system.Coping with uncertainties: challenges for decision makers in healthcare
Anke Aarninkhof-Kamphuis, Hans Voordijk, Geert Dewulf
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Health care organizations’ decision-making for the future relies on anticipating changes. Reliable predictions are becoming increasingly difficult, creating anxiety and requires long-term adaptive planning to cope with unforeseen circumstances. The purpose of this study is to gain insights into the awareness of uncertainties that decision makers in healthcare have, particularly when making long-term investments.

This is a qualitative study with an explorative purpose. The data were collected through semi-structured and open interviews with board members of long-term care organizations.

The study revealed that respondents are most uncertain about the future financing of their real estate system. Another concern revealed is about the shortage of care professionals combined with an increasing demand for future care. Despite most decision makers do recognize uncertainties during the decision-making process, decision makers hardly address the level of these uncertainties. Although this study did find that some decision makers are aware of deep uncertainties, in terms of “unknown unknowns,” they have no actual approaches for dealing with such situations.

Decision makers at healthcare organizations are uncertain as to their ability to anticipate technological, economic, social and political developments, as well as predict future healthcare system transformations. Some decision makers are aware of deep uncertainties, in terms of “unknown unknowns” and “unidentified unknowns,” but they lack an actual approach to deal with such situations. This study examines how strategies adapt to unforeseen developments or how to deal with deep uncertainties in healthcare as complex adaptive system.

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Coping with uncertainties: challenges for decision makers in healthcare10.1108/JFM-06-2022-0067Journal of Facilities Management2023-03-07© 2023 Emerald Publishing LimitedAnke Aarninkhof-KamphuisHans VoordijkGeert DewulfJournal of Facilities Managementahead-of-printahead-of-print2023-03-0710.1108/JFM-06-2022-0067https://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0067/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Leadership styles and employees commitment: the mediating role of job satisfactionhttps://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0069/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore the relationship between three primary constructs: leadership styles, job satisfaction and organizational commitment among private-practice quantity surveyors in the Nigerian construction industry. A questionnaire survey of 127 quantity surveying consultancy firms in Abuja was conducted using a quantitative research approach. A total of 76 acceptable questionnaires were returned from a total of 127 that were distributed, giving a response rate of approximately 60%. The data were analyzed using partial least square structural equation modelling. Results showed a positive indirect link between leadership styles and organizational commitments, with job satisfaction acting as a partial mediator. It was also found through importance–performance map analysis, which is crucial for prioritizing managerial actions, that an employee’s commitment to a task is strongly influenced by that person’s level of job satisfaction. The study is quantitative and cross-sectional in nature, collecting information from a single source within an organization. A longitudinal strategy and a mixed methods approach should be used in future research. Superiors/principal partners should make an effort to demonstrate a comprehensive understanding of leadership styles that is capable of enhancing job satisfaction and creating pleasant interaction in the work environment to increase the commitment of employees working in quantity surveying consultancy businesses. As far as the author is aware, this study is one of the few to examine the impact of job satisfaction as a mediator between organizational commitments and leadership styles in the Nigerian construction industry. Furthermore, the study provides the basis for further discussion of the concepts offered in the paper.Leadership styles and employees commitment: the mediating role of job satisfaction
Luqman Oyekunle Oyewobi
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore the relationship between three primary constructs: leadership styles, job satisfaction and organizational commitment among private-practice quantity surveyors in the Nigerian construction industry.

A questionnaire survey of 127 quantity surveying consultancy firms in Abuja was conducted using a quantitative research approach. A total of 76 acceptable questionnaires were returned from a total of 127 that were distributed, giving a response rate of approximately 60%. The data were analyzed using partial least square structural equation modelling.

Results showed a positive indirect link between leadership styles and organizational commitments, with job satisfaction acting as a partial mediator. It was also found through importance–performance map analysis, which is crucial for prioritizing managerial actions, that an employee’s commitment to a task is strongly influenced by that person’s level of job satisfaction.

The study is quantitative and cross-sectional in nature, collecting information from a single source within an organization. A longitudinal strategy and a mixed methods approach should be used in future research.

Superiors/principal partners should make an effort to demonstrate a comprehensive understanding of leadership styles that is capable of enhancing job satisfaction and creating pleasant interaction in the work environment to increase the commitment of employees working in quantity surveying consultancy businesses.

As far as the author is aware, this study is one of the few to examine the impact of job satisfaction as a mediator between organizational commitments and leadership styles in the Nigerian construction industry. Furthermore, the study provides the basis for further discussion of the concepts offered in the paper.

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Leadership styles and employees commitment: the mediating role of job satisfaction10.1108/JFM-06-2022-0069Journal of Facilities Management2022-12-15© 2022 Emerald Publishing LimitedLuqman Oyekunle OyewobiJournal of Facilities Managementahead-of-printahead-of-print2022-12-1510.1108/JFM-06-2022-0069https://www.emerald.com/insight/content/doi/10.1108/JFM-06-2022-0069/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
An assessment of South African airlines’ growth in the era of Fourth Industrial Revolution technologies: the unexplored dimensionhttps://www.emerald.com/insight/content/doi/10.1108/JFM-07-2022-0076/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAerospace is a demanding technological and industrial sector. Several regulations and policies via innovative digital transformation have been integrated to impact production systems and supply chains, including safety measures. Studies demonstrated that the Fourth Industrial Revolution (4IR) technologies could enhance productivity growth and safety measures. The 4IR role in influencing airlines’ growth is yet to receive in-depth studies in South Africa. Thus, this study aims to investigate the role of 4IR technologies in influencing airlines’ growth in South Africa. This research used a qualitative research method. Primary data were compiled via 56 face-to-face semi-structured interviews with major stakeholders. The study achieved saturation. A thematic method was used to analyse the collected data. Findings reveal the nine major factors influencing South African airlines’ growth in the 4IR era. This includes investment in ergonomics applications and research, governance is driven by 4IR, collaboration and incorporation of 4IR concepts, partnership with drone technology and high precision and efficiency with 4IR. Others are reskilling and upskilling, investment in 4IR software, policies to promote 4IR usage in the industry and policies to reduce human interface. Understanding the relative significance of 4IR technologies’ role in airlines’ growth can assist critical stakeholders in promoting innovative policies and regulations tailored towards digitalised aerospace. Thus, the study contributes to strategies to improve digital innovation, airline growth and safety as components of the air travel demands in South Africa.An assessment of South African airlines’ growth in the era of Fourth Industrial Revolution technologies: the unexplored dimension
Clinton Ohis Aigbavboa, Andrew Ebekozien, Nompumelelo Mkhize
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Aerospace is a demanding technological and industrial sector. Several regulations and policies via innovative digital transformation have been integrated to impact production systems and supply chains, including safety measures. Studies demonstrated that the Fourth Industrial Revolution (4IR) technologies could enhance productivity growth and safety measures. The 4IR role in influencing airlines’ growth is yet to receive in-depth studies in South Africa. Thus, this study aims to investigate the role of 4IR technologies in influencing airlines’ growth in South Africa.

This research used a qualitative research method. Primary data were compiled via 56 face-to-face semi-structured interviews with major stakeholders. The study achieved saturation. A thematic method was used to analyse the collected data.

Findings reveal the nine major factors influencing South African airlines’ growth in the 4IR era. This includes investment in ergonomics applications and research, governance is driven by 4IR, collaboration and incorporation of 4IR concepts, partnership with drone technology and high precision and efficiency with 4IR. Others are reskilling and upskilling, investment in 4IR software, policies to promote 4IR usage in the industry and policies to reduce human interface.

Understanding the relative significance of 4IR technologies’ role in airlines’ growth can assist critical stakeholders in promoting innovative policies and regulations tailored towards digitalised aerospace. Thus, the study contributes to strategies to improve digital innovation, airline growth and safety as components of the air travel demands in South Africa.

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An assessment of South African airlines’ growth in the era of Fourth Industrial Revolution technologies: the unexplored dimension10.1108/JFM-07-2022-0076Journal of Facilities Management2023-03-27© 2023 Clinton Ohis Aigbavboa, Andrew Ebekozien and Nompumelelo Mkhize.Clinton Ohis AigbavboaAndrew EbekozienNompumelelo MkhizeJournal of Facilities Managementahead-of-printahead-of-print2023-03-2710.1108/JFM-07-2022-0076https://www.emerald.com/insight/content/doi/10.1108/JFM-07-2022-0076/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Clinton Ohis Aigbavboa, Andrew Ebekozien and Nompumelelo Mkhize.http://creativecommons.org/licences/by/4.0/legalcode
Designing an internal audit effectiveness model for public sector: qualitative and quantitative evidence from a developing countryhttps://www.emerald.com/insight/content/doi/10.1108/JFM-07-2022-0077/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn recent decades, managerial desire to use internal audit services to promote well-controlled organizational processes has significantly increased in the public sector. Yet, there is rare information on how internal audits may effectively be implemented in the public sector. The present research aims to design a comprehensive internal audit effectiveness model for the public sector. This research is an applied mixed-methods (qualitative–quantitative) and descriptive survey study. The research population in both qualitative and quantitative sections included all internal and external audit managers and staff of Iraqi public organizations. The study sample of the qualitative section included 28 audit managers and staff selected using purposive sampling, and the study sample of the quantitative section included 399 individuals selected using convenience sampling. The data collection instruments in the qualitative and quantitative sections included semi-structured interviews and questionnaires, respectively. Data analysis was carried out using thematic analysis in Atlas.ti software in the qualitative section. Quantitative analysis and model validation were also performed using path analysis and structural equation modeling in Smart-PLS software in the quantitative section. The results of the qualitative section led to the identification of 38 effectiveness factors among seven main categories, which were finally presented in the form of a comprehensive model. The main categories included the communication between internal and external auditors, granting independence and authority to internal auditors, providing specialized human resources, providing technological resources, developing management support, strengthening organizational culture and developing audit plans. In the qualitative section, the model was validated and confirmed. Quantitative results further showed that the compilation of audit plans and the development of management support were the most important factors. The present study contributes to the literature by providing a comprehensive framework on internal audit with an emphasis on resource-based theory and reducing the research gap in the field of agents influencing internal audit efficacy in the public sector of developing countries. Further, the study provides insights into an under-studied developing country, Iraq.Designing an internal audit effectiveness model for public sector: qualitative and quantitative evidence from a developing country
Ahmed Mohammed Jasim Shuwaili, Reza Hesarzadeh, Mohammad Ali Bagherpour Velashani
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In recent decades, managerial desire to use internal audit services to promote well-controlled organizational processes has significantly increased in the public sector. Yet, there is rare information on how internal audits may effectively be implemented in the public sector. The present research aims to design a comprehensive internal audit effectiveness model for the public sector.

This research is an applied mixed-methods (qualitative–quantitative) and descriptive survey study. The research population in both qualitative and quantitative sections included all internal and external audit managers and staff of Iraqi public organizations. The study sample of the qualitative section included 28 audit managers and staff selected using purposive sampling, and the study sample of the quantitative section included 399 individuals selected using convenience sampling. The data collection instruments in the qualitative and quantitative sections included semi-structured interviews and questionnaires, respectively. Data analysis was carried out using thematic analysis in Atlas.ti software in the qualitative section. Quantitative analysis and model validation were also performed using path analysis and structural equation modeling in Smart-PLS software in the quantitative section.

The results of the qualitative section led to the identification of 38 effectiveness factors among seven main categories, which were finally presented in the form of a comprehensive model. The main categories included the communication between internal and external auditors, granting independence and authority to internal auditors, providing specialized human resources, providing technological resources, developing management support, strengthening organizational culture and developing audit plans. In the qualitative section, the model was validated and confirmed. Quantitative results further showed that the compilation of audit plans and the development of management support were the most important factors.

The present study contributes to the literature by providing a comprehensive framework on internal audit with an emphasis on resource-based theory and reducing the research gap in the field of agents influencing internal audit efficacy in the public sector of developing countries. Further, the study provides insights into an under-studied developing country, Iraq.

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Designing an internal audit effectiveness model for public sector: qualitative and quantitative evidence from a developing country10.1108/JFM-07-2022-0077Journal of Facilities Management2023-01-17© 2022 Emerald Group Publishing LimitedAhmed Mohammed Jasim ShuwailiReza HesarzadehMohammad Ali Bagherpour VelashaniJournal of Facilities Managementahead-of-printahead-of-print2023-01-1710.1108/JFM-07-2022-0077https://www.emerald.com/insight/content/doi/10.1108/JFM-07-2022-0077/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Group Publishing Limited
Exploring the factors influencing building sustainability of low-cost low-rise residential towards user satisfactionhttps://www.emerald.com/insight/content/doi/10.1108/JFM-08-2022-0089/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestUrban population growth has increased housing density, which has expanded the construction of low-cost low-rise residential in urban areas. Good building performance and effective low-cost low-rise residential quality lead to higher user satisfaction and improve building sustainability. This study aims to focus on the factors influencing the sustainability of low-cost low-rise residential in the West Malaysia urban area to assess resident satisfaction. A mixed-mode approach with both qualitative and quantitative were used in this study. Semi-structured interviews were conducted with 12 stakeholders to identify the common factors influencing sustainability in low-cost low-rise residential. Subsequently, questionnaire surveys were formed and distributed among building users to determine the satisfaction level with low-cost low-rise residential building performance. The finding demonstrates that accessibility is the key factor to achieving sustainability of low-cost low-rise residential. The finding also related to the factor that influences both stakeholders and building user satisfaction levels. This study also identifies key areas that require attention to improve user satisfaction with building sustainability and building performance of low-cost low-rise residential. This study aims to determine stakeholder and building user satisfaction levels in relation to the sustainable building factor. A few indicators have been set up to identify the factors that most influence the sustainability and environment of low-cost low-rise residential buildings. Each subchapter has a few recommendations to improve the performance of low-cost low-rise residential. Each of the factors mentioned is related to social, economic and environmental sustainability. In addition, the study discovered a strong connection between low-cost low-rise residential performance and user satisfaction.Exploring the factors influencing building sustainability of low-cost low-rise residential towards user satisfaction
Norsafiah Norazman, Siti Nurul Asma’ Mohd Nashruddin, Adi Irfan Che-Ani
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Urban population growth has increased housing density, which has expanded the construction of low-cost low-rise residential in urban areas. Good building performance and effective low-cost low-rise residential quality lead to higher user satisfaction and improve building sustainability. This study aims to focus on the factors influencing the sustainability of low-cost low-rise residential in the West Malaysia urban area to assess resident satisfaction.

A mixed-mode approach with both qualitative and quantitative were used in this study. Semi-structured interviews were conducted with 12 stakeholders to identify the common factors influencing sustainability in low-cost low-rise residential. Subsequently, questionnaire surveys were formed and distributed among building users to determine the satisfaction level with low-cost low-rise residential building performance.

The finding demonstrates that accessibility is the key factor to achieving sustainability of low-cost low-rise residential. The finding also related to the factor that influences both stakeholders and building user satisfaction levels. This study also identifies key areas that require attention to improve user satisfaction with building sustainability and building performance of low-cost low-rise residential.

This study aims to determine stakeholder and building user satisfaction levels in relation to the sustainable building factor. A few indicators have been set up to identify the factors that most influence the sustainability and environment of low-cost low-rise residential buildings. Each subchapter has a few recommendations to improve the performance of low-cost low-rise residential. Each of the factors mentioned is related to social, economic and environmental sustainability. In addition, the study discovered a strong connection between low-cost low-rise residential performance and user satisfaction.

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Exploring the factors influencing building sustainability of low-cost low-rise residential towards user satisfaction10.1108/JFM-08-2022-0089Journal of Facilities Management2023-05-11© 2023 Emerald Publishing LimitedNorsafiah NorazmanSiti Nurul Asma’ Mohd NashruddinAdi Irfan Che-AniJournal of Facilities Managementahead-of-printahead-of-print2023-05-1110.1108/JFM-08-2022-0089https://www.emerald.com/insight/content/doi/10.1108/JFM-08-2022-0089/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Modelling critical success factors (CSFs) for Ghanaian public–private partnership (PPP) power projects using fuzzy synthetic evaluation (FSE)https://www.emerald.com/insight/content/doi/10.1108/JFM-08-2022-0096/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper was to first identify and then model the impact of critical success factors (CSFs) of public–private partnership (PPP) power projects. Review of empirical literature came out with 20 CSFs which were ranked by experts and industry practitioners through a two-round Delphi questionnaire survey. These CSFs were grouped into CSF groups (CSFGs) using component analysis, and they served as the input variables for fuzzy analysis. The six components were collaboration and transparency, guarantee and permits, socio-political support, expected profitability, technical feasibility and risk allocation (RA). Overall success index of PPP power projects in Ghana was 5.966 and showed there is high impact of CSFGs on project success. Fuzzy analysis also confirmed RA as the most significant CSFG. The model developed can serve as a multi-dimension CSF framework that can be used as a success attainment tool for PPP power projects. For policy developers and stakeholders, the model serves as a pointer to issues which the government/public sector must focus on to attract huge investments from the private sector in the power sector.Modelling critical success factors (CSFs) for Ghanaian public–private partnership (PPP) power projects using fuzzy synthetic evaluation (FSE)
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John Edwards, Eric Asamoah
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper was to first identify and then model the impact of critical success factors (CSFs) of public–private partnership (PPP) power projects.

Review of empirical literature came out with 20 CSFs which were ranked by experts and industry practitioners through a two-round Delphi questionnaire survey.

These CSFs were grouped into CSF groups (CSFGs) using component analysis, and they served as the input variables for fuzzy analysis. The six components were collaboration and transparency, guarantee and permits, socio-political support, expected profitability, technical feasibility and risk allocation (RA). Overall success index of PPP power projects in Ghana was 5.966 and showed there is high impact of CSFGs on project success. Fuzzy analysis also confirmed RA as the most significant CSFG.

The model developed can serve as a multi-dimension CSF framework that can be used as a success attainment tool for PPP power projects. For policy developers and stakeholders, the model serves as a pointer to issues which the government/public sector must focus on to attract huge investments from the private sector in the power sector.

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Modelling critical success factors (CSFs) for Ghanaian public–private partnership (PPP) power projects using fuzzy synthetic evaluation (FSE)10.1108/JFM-08-2022-0096Journal of Facilities Management2023-07-10© 2023 Emerald Publishing LimitedAugustine Senanu Komla KukahDe-Graft Owusu-ManuEdward BaduDavid John EdwardsEric AsamoahJournal of Facilities Managementahead-of-printahead-of-print2023-07-1010.1108/JFM-08-2022-0096https://www.emerald.com/insight/content/doi/10.1108/JFM-08-2022-0096/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Evaluating the factors that influence public sector involvement in Ghanaian public-private partnership (PPP) power projectshttps://www.emerald.com/insight/content/doi/10.1108/JFM-09-2022-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestIn comparison to other countries, power generation in Sub-Sahara Africa is poor. Public–private partnership (PPP) model has become increasingly popular for addressing infrastructural challenges, especially in the power sector. The purpose of this study is to evaluate and classify the factors that influence public sector involvement in Ghanaian PPP power projects. Using purposive and snowball sampling techniques, questionnaires were used to gather responses from experts in the PPP power sector in a two round Delphi survey. Analytical tools adopted were descriptive statistics, mean score ranking, Cronbach’s alpha and factor analysis. The most significant factors that influence public sector involvement in PPP power projects were: achieving improved value for money; access to additional capital; increased certainty of projects; greater efficiency of project delivery services; and improved ability to deliver new infrastructure. From factor analysis, the four components were: value for money and efficiency; capital and skills; innovation and technology; and project delivery. Government bodies in the power sector will benefit from the findings, as it would aid them develop policies that would strengthen regulatory structures as well as institutions.Evaluating the factors that influence public sector involvement in Ghanaian public-private partnership (PPP) power projects
Augustine Senanu Komla Kukah, De-Graft Owusu-Manu, Edward Badu, David John Edwards, Eric Asamoah, Andrew Anafo, Dominic Kuutiero, Richmond Makafui Kofi Kukah
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

In comparison to other countries, power generation in Sub-Sahara Africa is poor. Public–private partnership (PPP) model has become increasingly popular for addressing infrastructural challenges, especially in the power sector. The purpose of this study is to evaluate and classify the factors that influence public sector involvement in Ghanaian PPP power projects.

Using purposive and snowball sampling techniques, questionnaires were used to gather responses from experts in the PPP power sector in a two round Delphi survey. Analytical tools adopted were descriptive statistics, mean score ranking, Cronbach’s alpha and factor analysis.

The most significant factors that influence public sector involvement in PPP power projects were: achieving improved value for money; access to additional capital; increased certainty of projects; greater efficiency of project delivery services; and improved ability to deliver new infrastructure. From factor analysis, the four components were: value for money and efficiency; capital and skills; innovation and technology; and project delivery.

Government bodies in the power sector will benefit from the findings, as it would aid them develop policies that would strengthen regulatory structures as well as institutions.

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Evaluating the factors that influence public sector involvement in Ghanaian public-private partnership (PPP) power projects10.1108/JFM-09-2022-0100Journal of Facilities Management2023-05-12© 2023 Emerald Publishing LimitedAugustine Senanu Komla KukahDe-Graft Owusu-ManuEdward BaduDavid John EdwardsEric AsamoahAndrew AnafoDominic KuutieroRichmond Makafui Kofi KukahJournal of Facilities Managementahead-of-printahead-of-print2023-05-1210.1108/JFM-09-2022-0100https://www.emerald.com/insight/content/doi/10.1108/JFM-09-2022-0100/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
The moderating effect of adaptability on the relationship between cognitive social capital and innovation capacityhttps://www.emerald.com/insight/content/doi/10.1108/JFM-09-2022-0102/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this study is to analyze the moderating effect of adaptability on the relationship between cognitive social capital and innovation capacity in companies in the tourism sector. The study aims to contribute to a better understanding of the direct and indirect linkage generated between these variables. The research was designed under the quantitative approach, and an empirical study was carried out by applying a questionnaire to 300 companies located in Arequipa, Perú. Data processing was conducted using partial least squares structural equation modeling using Smart PLS software. The results demonstrate the existence of a positive and significant direct relationship between cognitive social capital and innovation capacity. Furthermore, it was found that adaptability moderates this relationship, improving the results. The study shows that shared goals and culture facilitate the transfer of knowledge, which allows the exploration of new opportunities, and that the accommodation of business resources enables companies to respond quickly to new market requirements, promoting the capacity for innovation. Organizations operate in an environment of intense competition. Therefore, developing the capacity for innovation is essential to stay competitive. Managers must strengthen cognitive relationships by sharing objectives and culture with their contacts, in addition to developing the ability to respond to market changes. This will stimulate the creation of new products and services. This document adds value to the literature on social capital and innovation, demonstrating the importance of adaptability and its moderating effect on the relationship between cognitive social capital and innovation capacity. This has not been explored before. The research shows how these three variables act synergistically in a model, improving results, which is essential to achieve the competitiveness of companies in the tourism sector of an emerging country.The moderating effect of adaptability on the relationship between cognitive social capital and innovation capacity
Patricia Pilar Zirena-Bejarano, Graci Tancayllo Yana, Andrea Karina Caryt Málaga
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this study is to analyze the moderating effect of adaptability on the relationship between cognitive social capital and innovation capacity in companies in the tourism sector. The study aims to contribute to a better understanding of the direct and indirect linkage generated between these variables.

The research was designed under the quantitative approach, and an empirical study was carried out by applying a questionnaire to 300 companies located in Arequipa, Perú. Data processing was conducted using partial least squares structural equation modeling using Smart PLS software.

The results demonstrate the existence of a positive and significant direct relationship between cognitive social capital and innovation capacity. Furthermore, it was found that adaptability moderates this relationship, improving the results. The study shows that shared goals and culture facilitate the transfer of knowledge, which allows the exploration of new opportunities, and that the accommodation of business resources enables companies to respond quickly to new market requirements, promoting the capacity for innovation.

Organizations operate in an environment of intense competition. Therefore, developing the capacity for innovation is essential to stay competitive. Managers must strengthen cognitive relationships by sharing objectives and culture with their contacts, in addition to developing the ability to respond to market changes. This will stimulate the creation of new products and services.

This document adds value to the literature on social capital and innovation, demonstrating the importance of adaptability and its moderating effect on the relationship between cognitive social capital and innovation capacity. This has not been explored before. The research shows how these three variables act synergistically in a model, improving results, which is essential to achieve the competitiveness of companies in the tourism sector of an emerging country.

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The moderating effect of adaptability on the relationship between cognitive social capital and innovation capacity10.1108/JFM-09-2022-0102Journal of Facilities Management2023-06-07© 2023 Emerald Publishing LimitedPatricia Pilar Zirena-BejaranoGraci Tancayllo YanaAndrea Karina Caryt MálagaJournal of Facilities Managementahead-of-printahead-of-print2023-06-0710.1108/JFM-09-2022-0102https://www.emerald.com/insight/content/doi/10.1108/JFM-09-2022-0102/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
An empirical study on measuring operating efficiency and revenue of real estate assets in the UAE using data envelopment analysishttps://www.emerald.com/insight/content/doi/10.1108/JFM-10-2021-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to examine the performance efficiency of 56 real estate assets within the rental sector in the UAE to evaluate the relative operation efficiency in relation to revenue generation. The data envelopment analysis (DEA) approach was used to measure the relative operational efficiency of the studied assets in relation to the revenue performance. This method could produce a more informed and balanced approach to performance measurement. The outcomes show that scores of efficiencies ranging from 7% to 99% in some of the models. The results showed that on average buildings are 75% relatively less efficient in maintenance, in term of revenue generation, than the benchmark set. Likewise, on average, the inefficient buildings are 60% relatively less efficient in insurance. Result also shows that 95% of the building assets in the sample are by and large operating at decreasing returns to scale. This implies that managers need to considerably reduce the operational resources (input) to improve the levels of revenue. This study recommends that the FM operational variables that were found to inefficiently contribute to the revenue should be re-examined to test the validity of the findings. This is necessary before generalising or interpolating the results that are presented in this study. The information obtained about operational performance can help FM managers to understand which improvements in the productivity of inefficient FM resources are required, providing insight into how to reduce operating costs and increase revenue. This paper adds value in using new FM operational parameters to evaluate the efficiency of the performance of built assets.An empirical study on measuring operating efficiency and revenue of real estate assets in the UAE using data envelopment analysis
Abdulrahman Alafifi, Halim Boussabaine, Khalid Almarri
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to examine the performance efficiency of 56 real estate assets within the rental sector in the UAE to evaluate the relative operation efficiency in relation to revenue generation.

The data envelopment analysis (DEA) approach was used to measure the relative operational efficiency of the studied assets in relation to the revenue performance. This method could produce a more informed and balanced approach to performance measurement.

The outcomes show that scores of efficiencies ranging from 7% to 99% in some of the models. The results showed that on average buildings are 75% relatively less efficient in maintenance, in term of revenue generation, than the benchmark set. Likewise, on average, the inefficient buildings are 60% relatively less efficient in insurance. Result also shows that 95% of the building assets in the sample are by and large operating at decreasing returns to scale. This implies that managers need to considerably reduce the operational resources (input) to improve the levels of revenue.

This study recommends that the FM operational variables that were found to inefficiently contribute to the revenue should be re-examined to test the validity of the findings. This is necessary before generalising or interpolating the results that are presented in this study.

The information obtained about operational performance can help FM managers to understand which improvements in the productivity of inefficient FM resources are required, providing insight into how to reduce operating costs and increase revenue.

This paper adds value in using new FM operational parameters to evaluate the efficiency of the performance of built assets.

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An empirical study on measuring operating efficiency and revenue of real estate assets in the UAE using data envelopment analysis10.1108/JFM-10-2021-0112Journal of Facilities Management2022-08-05© 2022 Emerald Publishing LimitedAbdulrahman AlafifiHalim BoussabaineKhalid AlmarriJournal of Facilities Managementahead-of-printahead-of-print2022-08-0510.1108/JFM-10-2021-0112https://www.emerald.com/insight/content/doi/10.1108/JFM-10-2021-0112/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Scenarios for digital twin deployment in healthcare facilities managementhttps://www.emerald.com/insight/content/doi/10.1108/JFM-10-2022-0107/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis paper aims to focus on identifying key health-care issues amenable to digital twin (DT) approach. It starts with a description of the concept and enabling technologies of a DT and then discusses potential applications of DT solutions in healthcare facilities management (FM) using four different scenarios. The scenario planning focused on monitoring and controlling the heating, ventilation, and air-conditioning system in real-time; monitoring indoor air quality (IAQ) to monitor the performance of medical equipment; monitoring and tracking pulsed light for SARS-Cov-2; and monitoring the performance of medical equipment affected by radio frequency interference (RFI). The importance of a healthcare facility, its systems and equipment necessitates an effective FM practice. However, the FM practices adopted have several areas for improvement, including the lack of effective real-time updates on performance status, asset tracking, bi-directional coordination of changes in the physical facilities and the computational resources that support and monitor them. Consequently, there is a need for more intelligent and holistic FM systems. We propose a DT which possesses the key features, such as real-time updates and bi-directional coordination, which can address the shortcomings in healthcare FM. DT represents a virtual model of a physical component and replicates the physical data and behavior in all instances. The replication is attained using sensors to obtain data from the physical component and replicating the physical component's behavior through data analysis and simulation. This paper focused on identifying key healthcare issues amenable to DT approach. It starts with a description of the concept and enabling technologies of a DT and then discusses potential applications of DT solutions in healthcare FM using four different scenarios. The scenarios were validated by industry experts and concluded that the scenarios offer significant potential benefits for the deployment of DT in healthcare FM such as monitoring facilities’ performance in real-time and improving visualization by integrating the 3D model. In addition to inadequate literature addressing healthcare FM, the study was also limited to one of the healthcare facilities of a large public university, and the scope of the study was limited to IAQ including pressure, relative humidity, carbon dioxide and temperature. Additionally, the study showed the potential benefits of DT application in healthcare FM using various scenarios that DT experts validated. The study shows the practical implication using the various validated scenarios and identified enabling technologies. The combination and implementation of those mentioned above would create a system that can effectively help manage facilities and improve facilities' performances. The only identifiable social solution is that the proposed system in this study can manually be overridden to prevent absolute autonomous control of the smart system in cases when needed. To the best of the authors’ knowledge, this is the only study that has addressed healthcare FM using the DT approach. This research is an excerpt from an ongoing dissertation.Scenarios for digital twin deployment in healthcare facilities management
Obinna Chimezie Madubuike, Chinemelu J. Anumba, Evangelia Agapaki
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This paper aims to focus on identifying key health-care issues amenable to digital twin (DT) approach. It starts with a description of the concept and enabling technologies of a DT and then discusses potential applications of DT solutions in healthcare facilities management (FM) using four different scenarios. The scenario planning focused on monitoring and controlling the heating, ventilation, and air-conditioning system in real-time; monitoring indoor air quality (IAQ) to monitor the performance of medical equipment; monitoring and tracking pulsed light for SARS-Cov-2; and monitoring the performance of medical equipment affected by radio frequency interference (RFI).

The importance of a healthcare facility, its systems and equipment necessitates an effective FM practice. However, the FM practices adopted have several areas for improvement, including the lack of effective real-time updates on performance status, asset tracking, bi-directional coordination of changes in the physical facilities and the computational resources that support and monitor them. Consequently, there is a need for more intelligent and holistic FM systems. We propose a DT which possesses the key features, such as real-time updates and bi-directional coordination, which can address the shortcomings in healthcare FM. DT represents a virtual model of a physical component and replicates the physical data and behavior in all instances. The replication is attained using sensors to obtain data from the physical component and replicating the physical component's behavior through data analysis and simulation. This paper focused on identifying key healthcare issues amenable to DT approach. It starts with a description of the concept and enabling technologies of a DT and then discusses potential applications of DT solutions in healthcare FM using four different scenarios.

The scenarios were validated by industry experts and concluded that the scenarios offer significant potential benefits for the deployment of DT in healthcare FM such as monitoring facilities’ performance in real-time and improving visualization by integrating the 3D model.

In addition to inadequate literature addressing healthcare FM, the study was also limited to one of the healthcare facilities of a large public university, and the scope of the study was limited to IAQ including pressure, relative humidity, carbon dioxide and temperature. Additionally, the study showed the potential benefits of DT application in healthcare FM using various scenarios that DT experts validated.

The study shows the practical implication using the various validated scenarios and identified enabling technologies. The combination and implementation of those mentioned above would create a system that can effectively help manage facilities and improve facilities' performances.

The only identifiable social solution is that the proposed system in this study can manually be overridden to prevent absolute autonomous control of the smart system in cases when needed.

To the best of the authors’ knowledge, this is the only study that has addressed healthcare FM using the DT approach. This research is an excerpt from an ongoing dissertation.

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Scenarios for digital twin deployment in healthcare facilities management10.1108/JFM-10-2022-0107Journal of Facilities Management2023-04-14© 2023 Emerald Publishing LimitedObinna Chimezie MadubuikeChinemelu J. AnumbaEvangelia AgapakiJournal of Facilities Managementahead-of-printahead-of-print2023-04-1410.1108/JFM-10-2022-0107https://www.emerald.com/insight/content/doi/10.1108/JFM-10-2022-0107/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Expanded corporate social responsibility framework: companies’ role in improving higher education institutions infrastructure to Sustainable Development Goal 4https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2022-0120/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestPublic higher education institutions (HEIs) infrastructure funding is challenging in many developing countries. Encouraging private investment in HEIs infrastructure via a developed expanded corporate social responsibility (ECSR) may improve physical facilities. ECSR is a form of infrastructure tax relief providing physical facilities for HEIs. Academic literature is scarce concerning how ECSR can improve Nigeria’s public HEIs infrastructure and achieve education infrastructure related to Sustainable Development Goal 4 (SDG 4). Therefore, this study aims to proffer measures to improve public HEIs infrastructure and achieve sustainable development connected to Goal 4 focussing on infrastructure via a developed framework. This is an expansion of an ongoing study, and data were collated via virtual interviews across the six geo-political zones in Nigeria. The analysed data were presented in a thematic pattern. A total of 18 measures (sub-variables) emerged and were re-grouped into six variables. This includes institutionalising ECSR, HEIs infrastructure via ECSR awareness, HEIs infrastructure incentives, national and state action plans on HEIs infrastructure, a legal framework for HEIs infrastructure and key stakeholders’ participation. Also, the study used the generated six main variables to develop the improved public HEIs infrastructure via ECSR in developing countries, using Nigeria as a case study. This can enhance achieving infrastructure associated with SDG 4 (quality education) and targets. This study intends to develop the philosophy (ECSR) with an implementable framework to encourage the private sector further to expand their CSR in the infrastructure development to the educational sector, especially in developing countries higher institutions, using Nigeria as a case study.Expanded corporate social responsibility framework: companies’ role in improving higher education institutions infrastructure to Sustainable Development Goal 4
Andrew Ebekozien, Clinton Ohis Aigbavboa, Mohamad Shaharudin Samsurijan, Radin Badarudin Radin Firdaus, Mohd Isa Rohayati
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Public higher education institutions (HEIs) infrastructure funding is challenging in many developing countries. Encouraging private investment in HEIs infrastructure via a developed expanded corporate social responsibility (ECSR) may improve physical facilities. ECSR is a form of infrastructure tax relief providing physical facilities for HEIs. Academic literature is scarce concerning how ECSR can improve Nigeria’s public HEIs infrastructure and achieve education infrastructure related to Sustainable Development Goal 4 (SDG 4). Therefore, this study aims to proffer measures to improve public HEIs infrastructure and achieve sustainable development connected to Goal 4 focussing on infrastructure via a developed framework.

This is an expansion of an ongoing study, and data were collated via virtual interviews across the six geo-political zones in Nigeria. The analysed data were presented in a thematic pattern.

A total of 18 measures (sub-variables) emerged and were re-grouped into six variables. This includes institutionalising ECSR, HEIs infrastructure via ECSR awareness, HEIs infrastructure incentives, national and state action plans on HEIs infrastructure, a legal framework for HEIs infrastructure and key stakeholders’ participation. Also, the study used the generated six main variables to develop the improved public HEIs infrastructure via ECSR in developing countries, using Nigeria as a case study. This can enhance achieving infrastructure associated with SDG 4 (quality education) and targets.

This study intends to develop the philosophy (ECSR) with an implementable framework to encourage the private sector further to expand their CSR in the infrastructure development to the educational sector, especially in developing countries higher institutions, using Nigeria as a case study.

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Expanded corporate social responsibility framework: companies’ role in improving higher education institutions infrastructure to Sustainable Development Goal 410.1108/JFM-11-2022-0120Journal of Facilities Management2023-03-02© 2023 Andrew Ebekozien, Clinton Ohis Aigbavboa, Mohamad Shaharudin Samsurijan, Radin Badarudin Radin Firdaus and Mohd Isa Rohayati.Andrew EbekozienClinton Ohis AigbavboaMohamad Shaharudin SamsurijanRadin Badarudin Radin FirdausMohd Isa RohayatiJournal of Facilities Managementahead-of-printahead-of-print2023-03-0210.1108/JFM-11-2022-0120https://www.emerald.com/insight/content/doi/10.1108/JFM-11-2022-0120/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Andrew Ebekozien, Clinton Ohis Aigbavboa, Mohamad Shaharudin Samsurijan, Radin Badarudin Radin Firdaus and Mohd Isa Rohayati.
Patients satisfaction of core health-care business: the mediating effect of the quality of health-care infrastructure and equipmenthttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0154/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestAlthough the quality of health-care infrastructure and equipment influences patient’s overall health-care experience, health-care infrastructure and equipment are not always managed and maintained with the attention required. This is due mainly to the complexity of health-care infrastructure and equipment and shortage of maintenance budget. This study aims to determine if patient’s satisfaction of core health-care business is mediated by the quality of health-care infrastructure and equipment. This cross-sectional study comprises 622 adult patients at the Physician OPD and Polyclinic of Komfo Anokye Teaching hospital, Tamale Teaching hospital and Cape Coast Teaching hospital in Ghana. Structural equation model Smart PLS was used to analyse the data. The study results showed that the quality of health-care infrastructure and equipment has a positive significant influence (mediation) on the relationship between health-care delivery and patient’s satisfaction as well as the relationship between adequacy of health-care resources and patient’s satisfaction. However, it was shown not to have a positive significant influence (mediation) on the relationship between quality of health-care personnel and patients’ satisfaction as well as health-care administrative process and patient’s satisfaction. First, the study findings are centred on cross-sectional data, which capture the opinion of the patients at a specific time period instead of over a period of time. Consequently, in future, though difficult to achieve, a longitudinal study can be piloted to provide more insight. Second, the data was collected from only one country (Ghana); thus, the ability to generalise the results may be a challenge. The implication of this study is that there is the need to prudently maintain hospital infrastructure and equipment in good working condition as it has a positive effect on patients’ satisfaction of their overall health-care experience. Most studies have concentrated on patient’s health-care experience. This study extends the knowledge of patient’s health-care experience by determining the mediating role of quality of health-care infrastructure and equipment on the relationship between patient’s satisfaction and core health-care business. There are limited studies of such nature in Ghana. Therefore, this study will provide invaluable empirical data for the health-care sector of a developing African country.Patients satisfaction of core health-care business: the mediating effect of the quality of health-care infrastructure and equipment
Oti Amankwah, Weng-Wai Choong, Naana Amakie Boakye-Agyeman
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

Although the quality of health-care infrastructure and equipment influences patient’s overall health-care experience, health-care infrastructure and equipment are not always managed and maintained with the attention required. This is due mainly to the complexity of health-care infrastructure and equipment and shortage of maintenance budget. This study aims to determine if patient’s satisfaction of core health-care business is mediated by the quality of health-care infrastructure and equipment.

This cross-sectional study comprises 622 adult patients at the Physician OPD and Polyclinic of Komfo Anokye Teaching hospital, Tamale Teaching hospital and Cape Coast Teaching hospital in Ghana. Structural equation model Smart PLS was used to analyse the data.

The study results showed that the quality of health-care infrastructure and equipment has a positive significant influence (mediation) on the relationship between health-care delivery and patient’s satisfaction as well as the relationship between adequacy of health-care resources and patient’s satisfaction. However, it was shown not to have a positive significant influence (mediation) on the relationship between quality of health-care personnel and patients’ satisfaction as well as health-care administrative process and patient’s satisfaction.

First, the study findings are centred on cross-sectional data, which capture the opinion of the patients at a specific time period instead of over a period of time. Consequently, in future, though difficult to achieve, a longitudinal study can be piloted to provide more insight. Second, the data was collected from only one country (Ghana); thus, the ability to generalise the results may be a challenge.

The implication of this study is that there is the need to prudently maintain hospital infrastructure and equipment in good working condition as it has a positive effect on patients’ satisfaction of their overall health-care experience.

Most studies have concentrated on patient’s health-care experience. This study extends the knowledge of patient’s health-care experience by determining the mediating role of quality of health-care infrastructure and equipment on the relationship between patient’s satisfaction and core health-care business. There are limited studies of such nature in Ghana. Therefore, this study will provide invaluable empirical data for the health-care sector of a developing African country.

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Patients satisfaction of core health-care business: the mediating effect of the quality of health-care infrastructure and equipment10.1108/JFM-12-2021-0154Journal of Facilities Management2022-08-05© 2022 Emerald Publishing LimitedOti AmankwahWeng-Wai ChoongNaana Amakie Boakye-AgyemanJournal of Facilities Managementahead-of-printahead-of-print2022-08-0510.1108/JFM-12-2021-0154https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0154/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Emerald Publishing Limited
Does the COVID-19 affect tenants’ adherence to lease obligations in rental market? Property managers’ perspectivehttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0165/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe purpose of this paper is to investigate how the pandemic affects tenants’ response to their lease obligations. This paper commences with examining the adopted tenant selection criteria during the COVID-19 pandemic. Then, this paper statistically tests if there is a relationship between selection criteria and response on whether the pandemic has effects or not. Then, this paper investigates the specific areas of impact on tenants’ ability to adequately keep to lease agreements in the Nigerian rental market. Finally, this paper proceeds to confirm if there is a relationship between selection criteria and the aspects of tenants’ deficiencies in rental obligations because of COVID-19. Survey data, backed with interviews, is elicited from practicing estate surveyors and valuers and licensed property managers in Lagos, the largest property market in Nigeria and sub-Sahara Africa. Policy solutions and implications were solicited from personnel at the ministry of housing and senior professionals in the property sector. Data were analyzed using descriptive statistics, factor analysis and computer-aided qualitative data analysis, Atlas.ti. Tenant’s health status is now accorded a priority together with others. Numbers of tenants are challenged with keeping to the prompt-rent-payment rule. Other areas of slight breaches included livestock rearing, subletting, alteration and repair covenants. Except for tenant reputation and tenant family size, there was no significant relationship between tenant’s health status consideration and the COVID-19 effect on tenant non-compliance with lease obligation. Tenants’ non-compliance with tenancy obligations has a connection with the tenants’ affordability, reputation, ability to sign an undertaking and health conditions during the pandemic. This paper recommends rental housing policy review. It is recommended that the rental policy should be reviewed to give room for rental allowance or palliatives, private rental market regulation, exploration of the national housing fund and, if possible, social housing adoption policy in Nigeria. This paper draws policymakers’ attention to the need to prepare for the future safety net that caters to citizenry welfare in challenging times.Does the COVID-19 affect tenants’ adherence to lease obligations in rental market? Property managers’ perspective
Job Taiwo Gbadegesin
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The purpose of this paper is to investigate how the pandemic affects tenants’ response to their lease obligations. This paper commences with examining the adopted tenant selection criteria during the COVID-19 pandemic. Then, this paper statistically tests if there is a relationship between selection criteria and response on whether the pandemic has effects or not. Then, this paper investigates the specific areas of impact on tenants’ ability to adequately keep to lease agreements in the Nigerian rental market. Finally, this paper proceeds to confirm if there is a relationship between selection criteria and the aspects of tenants’ deficiencies in rental obligations because of COVID-19.

Survey data, backed with interviews, is elicited from practicing estate surveyors and valuers and licensed property managers in Lagos, the largest property market in Nigeria and sub-Sahara Africa. Policy solutions and implications were solicited from personnel at the ministry of housing and senior professionals in the property sector. Data were analyzed using descriptive statistics, factor analysis and computer-aided qualitative data analysis, Atlas.ti.

Tenant’s health status is now accorded a priority together with others. Numbers of tenants are challenged with keeping to the prompt-rent-payment rule. Other areas of slight breaches included livestock rearing, subletting, alteration and repair covenants. Except for tenant reputation and tenant family size, there was no significant relationship between tenant’s health status consideration and the COVID-19 effect on tenant non-compliance with lease obligation. Tenants’ non-compliance with tenancy obligations has a connection with the tenants’ affordability, reputation, ability to sign an undertaking and health conditions during the pandemic. This paper recommends rental housing policy review.

It is recommended that the rental policy should be reviewed to give room for rental allowance or palliatives, private rental market regulation, exploration of the national housing fund and, if possible, social housing adoption policy in Nigeria.

This paper draws policymakers’ attention to the need to prepare for the future safety net that caters to citizenry welfare in challenging times.

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Does the COVID-19 affect tenants’ adherence to lease obligations in rental market? Property managers’ perspective10.1108/JFM-12-2021-0165Journal of Facilities Management2022-08-10© 2022 Job Taiwo Gbadegesin.Job Taiwo GbadegesinJournal of Facilities Managementahead-of-printahead-of-print2022-08-1010.1108/JFM-12-2021-0165https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2021-0165/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2022 Job Taiwo Gbadegesin.http://creativecommons.org/licences/by/4.0/legalcode
Analysis of FM involvement during project Lifecycle phaseshttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0127/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to analyze the facilities managers’ involvement over the project life cycle phases (PLP), based on theoretical knowledge, consensus from empirical assessment of facilities managers and consultants’ practices. A literature review was undertaken to determine the different tasks that facilities managers typically handle, identify project phases and their underlying activities in which facilities managers would be involved. This was followed by targeting a group of consultants to build a consensus, upon the identified involvement of facilities managers, over the PLP, while measuring the level of involvement from a representative group of facilities managers in Saudi Arabia. A matching between the perceptions and practice has been performed to serve as recommendations for future research on improving the practice in Saudi Arabia. The involvement of facilities managers in the PLP is relatively low, according to the consultants’ perceptions. Consultants perceive that facilities managers should be involved in more professional activities, which would ultimately improve projects’ delivery to clients. The involvement of facilities managers over the PLP ensures effective delivery of projects and reduces the multiplicity of challenges at the operation and maintenance phase. The viewing of facility managers’ involvement adds to the effectiveness of their role within the building industry. This paper investigates the consultants’ perception of the involvement venues for facility managers to perform activities which are evaluated to be “mandatory,” “advantageous” or “not necessary.” The study reflects the state of facilities management practice, and the consensus of consultants toward the role of the facility managers through the PLP.Analysis of FM involvement during project Lifecycle phases
Mohammad A. Hassanain, Mahmoud A. Zourob, Ahmed M. Ibrahim
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to analyze the facilities managers’ involvement over the project life cycle phases (PLP), based on theoretical knowledge, consensus from empirical assessment of facilities managers and consultants’ practices.

A literature review was undertaken to determine the different tasks that facilities managers typically handle, identify project phases and their underlying activities in which facilities managers would be involved. This was followed by targeting a group of consultants to build a consensus, upon the identified involvement of facilities managers, over the PLP, while measuring the level of involvement from a representative group of facilities managers in Saudi Arabia. A matching between the perceptions and practice has been performed to serve as recommendations for future research on improving the practice in Saudi Arabia.

The involvement of facilities managers in the PLP is relatively low, according to the consultants’ perceptions. Consultants perceive that facilities managers should be involved in more professional activities, which would ultimately improve projects’ delivery to clients.

The involvement of facilities managers over the PLP ensures effective delivery of projects and reduces the multiplicity of challenges at the operation and maintenance phase. The viewing of facility managers’ involvement adds to the effectiveness of their role within the building industry.

This paper investigates the consultants’ perception of the involvement venues for facility managers to perform activities which are evaluated to be “mandatory,” “advantageous” or “not necessary.” The study reflects the state of facilities management practice, and the consensus of consultants toward the role of the facility managers through the PLP.

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Analysis of FM involvement during project Lifecycle phases10.1108/JFM-12-2022-0127Journal of Facilities Management2023-10-09© 2023 Emerald Publishing LimitedMohammad A. HassanainMahmoud A. ZourobAhmed M. IbrahimJournal of Facilities Managementahead-of-printahead-of-print2023-10-0910.1108/JFM-12-2022-0127https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0127/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Adding value through enterprise building information models in health-care serviceshttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0129/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThe main aim of this paper is to describe the potential benefits of enterprise building information models (EBIMs) for health-care institutions. The main research question addressed is how data from EBIM could be leveraged to create value for hospitals beyond design, construction and traditional facility management. Three different prototypes, which use different technologies in combination with EBIM, are described to illustrate different uses of EBIM within the context of a hospital and health-care operations. The case study approach has been used to present the prototypes. EBIM data, in combination with other data sources, increases the potential benefits of the data with respect to many health-care-related processes, during the operation of a health-care institution. The benefits of EBIM span beyond the design and construction life cycle phases of a hospital and provide value to a variety of stakeholders in multiple health-care-related processes. The main limitation of this work is the limited sources of data and information such as the specific methods that were used in the design and development of each of the prototypes and a deeper insight into the design rationale and decisions. Another limitation of this paper is that the findings have not been validated. This study demonstrates the value of convergence of a number of technologies such as EBIM, data and different types of technologies, throughout the life cycle of a building. This study also highlights the value of building information models (BIMs) data for supporting the design of novel educational and other types of application areas. The practical implications include the value for multiple stakeholders, such as resources planning, fleet and equipment management and contract negotiation. Benefits identified for resource planning can have strategic and financial implications at the management level. For patients, visitors and health-care personnel, there may be reduced infections, cleaner and pleasant facilities as well as a reduction of time to find relevant resources. Social implications" could be replaced by "For patients, visitors and health-care personnel, there may be cleaner and pleasant facilities and easy navigation support through the hospital. Furthermore, enhanced access to knowledge and information about the artefact and assets in the hospital can enhance learning and knowledge sharing. This study identifies the lack of research in using BIM with other data for value-added services for multiple stakeholders in the operations phase of a hospital and addresses that research gap.Adding value through enterprise building information models in health-care services
Sobah Abbas Petersen, Tor Åsmund Evjen, John Krogstie
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

The main aim of this paper is to describe the potential benefits of enterprise building information models (EBIMs) for health-care institutions. The main research question addressed is how data from EBIM could be leveraged to create value for hospitals beyond design, construction and traditional facility management.

Three different prototypes, which use different technologies in combination with EBIM, are described to illustrate different uses of EBIM within the context of a hospital and health-care operations. The case study approach has been used to present the prototypes.

EBIM data, in combination with other data sources, increases the potential benefits of the data with respect to many health-care-related processes, during the operation of a health-care institution. The benefits of EBIM span beyond the design and construction life cycle phases of a hospital and provide value to a variety of stakeholders in multiple health-care-related processes.

The main limitation of this work is the limited sources of data and information such as the specific methods that were used in the design and development of each of the prototypes and a deeper insight into the design rationale and decisions. Another limitation of this paper is that the findings have not been validated.

This study demonstrates the value of convergence of a number of technologies such as EBIM, data and different types of technologies, throughout the life cycle of a building. This study also highlights the value of building information models (BIMs) data for supporting the design of novel educational and other types of application areas. The practical implications include the value for multiple stakeholders, such as resources planning, fleet and equipment management and contract negotiation. Benefits identified for resource planning can have strategic and financial implications at the management level. For patients, visitors and health-care personnel, there may be reduced infections, cleaner and pleasant facilities as well as a reduction of time to find relevant resources.

Social implications" could be replaced by "For patients, visitors and health-care personnel, there may be cleaner and pleasant facilities and easy navigation support through the hospital. Furthermore, enhanced access to knowledge and information about the artefact and assets in the hospital can enhance learning and knowledge sharing.

This study identifies the lack of research in using BIM with other data for value-added services for multiple stakeholders in the operations phase of a hospital and addresses that research gap.

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Adding value through enterprise building information models in health-care services10.1108/JFM-12-2022-0129Journal of Facilities Management2023-06-08© 2023 Emerald Publishing LimitedSobah Abbas PetersenTor Åsmund EvjenJohn KrogstieJournal of Facilities Managementahead-of-printahead-of-print2023-06-0810.1108/JFM-12-2022-0129https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0129/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited
Occupants’ perceived importance and satisfaction with fire safety considerations of high-rise students’ housing facilitieshttps://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0131/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatestThis study aims to explore occupants’ perceived importance and satisfaction with high-rise students’ housing facilities’ fire safety considerations (FSCs). The specific objectives are to explore the FSCs for high-rise students’ housing facilities and assess the level of importance and satisfaction with the FSCs provided in high-rise students’ housing facilities in controlling fire outbreaks. The study uses an exploratory sequential design with an initial qualitative phase followed by a quantitative data collection phase. Twenty FSCs were identified through the qualitative phase via semistructured interviews. Their importance and satisfaction were revealed through survey questionnaires with 168 respondents who stayed in or were involved in the operation of high-rise students’ housing facilities. Data from the qualitative phase were analyzed thematically, and those obtained from the quantitative phase were analyzed descriptively and inferentially. The study’s findings revealed that all the 20 FSCs identified via the qualitative phase and confirmed through the quantitative phase were perceived to be very important in fighting fires in high-rise students’ housing facilities. However, only 9 out of the 20 FSCs received some satisfaction among the respondents in fighting fires in the facilities. This study offers insight into a rare study area, especially in sub-Saharan Africa. In addition, it grants insight into the occupants’ perspective regarding which FSCs they consider essential and their level of satisfaction with such FSCs in fighting fires in high-rise students’ housing facilities.Occupants’ perceived importance and satisfaction with fire safety considerations of high-rise students’ housing facilities
Edward Ayebeng Botchway, Kofi Agyekum, Judith Amudjie, Hayford Pittri
Journal of Facilities Management, Vol. ahead-of-print, No. ahead-of-print, pp.-

This study aims to explore occupants’ perceived importance and satisfaction with high-rise students’ housing facilities’ fire safety considerations (FSCs). The specific objectives are to explore the FSCs for high-rise students’ housing facilities and assess the level of importance and satisfaction with the FSCs provided in high-rise students’ housing facilities in controlling fire outbreaks.

The study uses an exploratory sequential design with an initial qualitative phase followed by a quantitative data collection phase. Twenty FSCs were identified through the qualitative phase via semistructured interviews. Their importance and satisfaction were revealed through survey questionnaires with 168 respondents who stayed in or were involved in the operation of high-rise students’ housing facilities. Data from the qualitative phase were analyzed thematically, and those obtained from the quantitative phase were analyzed descriptively and inferentially.

The study’s findings revealed that all the 20 FSCs identified via the qualitative phase and confirmed through the quantitative phase were perceived to be very important in fighting fires in high-rise students’ housing facilities. However, only 9 out of the 20 FSCs received some satisfaction among the respondents in fighting fires in the facilities.

This study offers insight into a rare study area, especially in sub-Saharan Africa. In addition, it grants insight into the occupants’ perspective regarding which FSCs they consider essential and their level of satisfaction with such FSCs in fighting fires in high-rise students’ housing facilities.

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Occupants’ perceived importance and satisfaction with fire safety considerations of high-rise students’ housing facilities10.1108/JFM-12-2022-0131Journal of Facilities Management2023-10-06© 2023 Emerald Publishing LimitedEdward Ayebeng BotchwayKofi AgyekumJudith AmudjieHayford PittriJournal of Facilities Managementahead-of-printahead-of-print2023-10-0610.1108/JFM-12-2022-0131https://www.emerald.com/insight/content/doi/10.1108/JFM-12-2022-0131/full/html?utm_source=rss&utm_medium=feed&utm_campaign=rss_journalLatest© 2023 Emerald Publishing Limited