Volume 13 number 3
Business process reengineering: critical success factors in higher education
Hartini Ahmad, Arthur Francis, Mohamed Zairi
Volume 13 number 1
Elements of a business process management system: theory and practice
Duncan R. Shaw, Christopher P. Holland, Peter Kawalek, Bob Snowdon, Brian Warboys
Volume 13 number 2
A framework for the improvement of knowledge-intensive business processes
Peter Dalmaris, Eric Tsui, Bill Hall, Bob Smith
Volume 13 number 3
Business process approach towards an inter-organizational enterprise system
Vichita Vathanophas
Peter K
peter.kueng@credit-suisse.com